3 Replies Latest reply on Nov 26, 2018 7:34 AM by richardl

    Intermittent blackscreen flash RX580

    richardl

      Just installed the latest drives on windows 10 and I am still getting black screens while working in windows 10.

       

      I am using a LG 4k screen and Display Port.

      Didn't touch any of the BIOS settings, so this should work out of the box.

       

      Please advise, this is brand new system and this shouldn't happen.

       

      I can provide DXDiag if you guys need.

        • Re: Intermittent blackscreen flash RX580
          goodplay

          Not necessarily 'should work out of the box'. first thing I do with a new build is check mobo bios/chipset/driver updates.

          Some steps you can also try,

          basic troubleshoot.PNG

          But if you want someone to check it all for you, try https://www.tenforums.com/bsod-crashes-debugging/

          Read their posting inst. first.

          Also please supply INFORMATION REQUIRED WHEN POSTING A QUESTION here, for someone to offer further suggestions.

          • Re: Intermittent blackscreen flash RX580
            pokester

            In addition to the great advice goodplay has given, as a RX 580 owner I off this:

            Unfortunately this is a common issue. It is power related typically and nothing wrong likely with your system. My RX 580 exhibits the same behavior.

            Most of the RX 580's sold are overclocked out of the box and as such the vanilla drivers don't supply a high enough power ceiling.

            This is quickly fixed by raising the  Red Power Limit Sider to it's maximum. Slide the slider all the way to the right to 50. This is still well withing normal range and is not over volting in any way. It is dynamic and doesn't even mean your card is constantly using more power. Only that it can use more when needed.

            This setting is in Radeon Setings / Gaming / Global Settings / Global Wattman : down below the fan settings.

            If this alone does not help there are several other things you can do to get it stable. Let us know how this works for you first please.

            • Re: Intermittent blackscreen flash RX580
              richardl

              BTW, i'm not even gaming.
              I'm using chrome on windows 10 when this happens.
              Will try the recommendations you posted. thanks.