12 Replies Latest reply on Dec 5, 2018 11:42 PM by amdmatt

    Can not Open Ryzen Master Software Version




      Here I am on motherboard MSI X470 GAMING CARBON bios to date and an amd 2600X, I install the version of the official site of Ryzen Master, no problem the software works in version, I go in the setting of the program , I see Ryzen Master Update so I click on Check for Updates, after that opens AMD AutoUpdate and tells me that I am in version and new version available
      I install so the new version, but then can not open AMD Ryzen Master, a small window tries to open after my double click but nothing starts, even after a reboot can not open the program version 1.5 , I am forced to install the 1.5 and release version 1.4 which opens without problem. if someone would help me to run the latest version 1.5 thanks ?


      then last question that has nothing to do, is that the game mode in the program is really effective for the game performance knowing that the CPU runs on 3 heart with this mode ?

      sorry for my bad english from Google translation, I speak french ^^

        • Re: Can not Open Ryzen Master Software Version

          nîco33112, please go here and get the latest Ryzen Master (RM) and manually install it.  Sorry, I cannot answer your gaming question.  Enjoy, John.


          EDIT: I just updated RM to  The download window said 'Successful update' after the download finished, but then several seconds later it said 'Applying update'.  I did not close the open RM and when the update really completed, RM closed.  I opened it and it runs fine.  Perhaps you did not wait for the update to complete.


          EDIT 2: I suspect is for Threadripper 2, so please stick with for now.  Will get back to you.

          • Re: Can not Open Ryzen Master Software Version

            Same problem with version on my Threadripper 2950x. Tried to update from and fresh install. Every time, when I start Ryzen Master, it's close. Windows log show Application Error:


            AMD Ryzen Master.exe










            C:\Program Files\AMD\RyzenMaster\bin\AMD Ryzen Master.exe

            C:\Program Files\AMD\RyzenMaster\bin\Qt5Core.dll


            • Re: Can not Open Ryzen Master Software Version

              AMD Ryzen 2600 Windows 10 1809

              I have this problem too.

              I downloading program on link - AMD Ryzen™ Master Utility for Overclocking Control | AMD version 1.5 - program not work. After, I'am install version 1.4 - this is working. But if update 1.4 on 1.5 - program not work again.

              Windows error of run AMD Ryzen Master.exe (russian version error):


              Имя сбойного приложения: AMD Ryzen Master.exe, версия:, метка времени: 0x5bfb8e2c

              Имя сбойного модуля: Qt5Core.dll, версия:, метка времени: 0x583ffc1b

              Код исключения: 0xc0000005

              Смещение ошибки: 0x00000000000aca73

              Идентификатор сбойного процесса: 0x1d64

              Время запуска сбойного приложения: 0x01d489b3f8abba28

              Путь сбойного приложения: C:\Program Files\AMD\RyzenMaster\bin\AMD Ryzen Master.exe

              Путь сбойного модуля: C:\Program Files\AMD\RyzenMaster\bin\Qt5Core.dll

              Идентификатор отчета: 671dda5c-7497-4a51-8c2b-3e77b6c4c3fb

              Полное имя сбойного пакета:

              Код приложения, связанного со сбойным пакетом:

              • Re: Can not Open Ryzen Master Software Version

                I also have an Ryzen5 2600 (on a MSI B450 Gaming Plus motherboard) and I have exactly the same Problem, and I did try to reinstall it several times.


                Windows event log concerning this:

                Name der fehlerhaften Anwendung: AMD Ryzen Master.exe, Version:, Zeitstempel: 0x5bfb8e2c

                Name des fehlerhaften Moduls: ntdll.dll, Version: 10.0.17134.376, Zeitstempel: 0x60d78cf9

                Ausnahmecode: 0xc0000374

                Fehleroffset: 0x00000000000f4d7b

                ID des fehlerhaften Prozesses: 0x8e4

                Startzeit der fehlerhaften Anwendung: 0x01d48c8bba1e52c4

                Pfad der fehlerhaften Anwendung: C:\Program Files\AMD\RyzenMaster\bin\AMD Ryzen Master.exe

                Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\ntdll.dll

                Berichtskennung: 9cd1dcee-9446-4482-bec7-a5db67c2cc9d