AnsweredAssumed Answered

Graphic issue during playing a game, pictures attached.

Question asked by ludvikburkacki on Nov 17, 2018
Latest reply on Nov 19, 2018 by qwixt

Hi everyone, on Friday I installed the latest The Sims 4 Expansion Pack which came with a new city. I'm having a textures loading issues in that city since the install. The background "unplayable" parts of the city doesn't fully load. See attached pictures. I've already tried repairing game, complete reinstallation and some steps I've been advised by EA support team. None of these helped.

I have Acer Aspire E5-551 laptop with AMD A10-7300 processor and AMD Radeon R6 Graphics with RAM 8GB and OS: Windows 10. I have installed all the latest drivers, I checked multiple times.

Can someone please help me, I play The Sims 4 a lot and I meet game requirements as well. I've been always playing on the highest graphics without any problem. So please if someone can help me how to solve this.

Thank you very very much!