4 Replies Latest reply on Nov 20, 2018 1:31 AM by juniorjenny

    New AMD build freezes randomly


      Hello everyone,


      I am new to this forum and I don't know where to put it.

      I have recently build a new computer (I am new to this). Everything seems to work fine besides that my computer freezes at random times (while playing SteamVR, gaming, or doing nothing).

      The freeze requires me to hard reset my computer because nothing is responding.



      • Mobo: Asus ROG STRIX X470-F Gaming
      • CPU: AMD Ryzen 7 2700X
      • Memory: G.Skill 16 GB DDR4-3000 (2 x 8 GB)
      • PSU: Thermaltake SMART PRO RGB 750W
      • GPU: GIGABYTE AMD Radeon RX Vega 64 8 GB
      • Storage: Samsung 860 EVO, 500 GB SSD and Seagate BarraCude, 2 TB
      • OS: Windows 10 pro 64-bit


      I've been monitoring the temperatures inside the case and it always seems to be stable. I've also included some benchmark results.



      (Should I raise the frequency to 2933 Mhz?)


      What i've done so far to try and fix this problem:

      - Downloaded latest Windows 10 updates.

      - Updated BIOS version to 4024

      - Updated drivers (GPU, LAN, ...)


      Can someone please help quide me through this problem? I really want my PC to be stable.

      Thank you in advance and have a nice day.


      Jason Pieters

        • Re: New AMD build freezes randomly

          Update bios in motherboard first as this may change voltages to add stability.
          Also, after that run a stability test check with prime 95.


          Report back.

          • Re: New AMD build freezes randomly

            Hi averylazysloth


            About your question if you should be raise the DDR4 speed to 2933Mhz: If you have enabled XMP or DOCP at 3000Mhz decrease to 2933Mhz or raise to 3200Mhz.


            More info here: Tips for Building a Better AMD Ryzen™ System

            • Re: New AMD build freezes randomly

              Please download MiniToolBox  , save it to your desktop and run it.


              Checkmark the following checkboxes:

                List last 10 Event Viewer log

                List Installed Programs

                List Users, Partitions and Memory size.


              Click Go and paste the content into your next post.


              Also...please Publish a Snapshot using Speccy, taking care to post the link of the snapshot in your next post.


                 Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.


                  After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.


                   Once inside Speccy, it will look similar to this (with your computer's specifications, of course):




                   Now, at the top, click File > Publish Snapshot.


                   Click Yes > then Copy to Clipboard


              Now, once you are back in the forum topic you are posting in, click the ADD REPLY or REPLY TO THIS TOPIC button. Right-click in the empty space of the Reply box and click Paste. Then, click Post below the Reply box.