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Bluescreen,AuthenticAMD

Question asked by zhuang_gou@asus.com on Nov 14, 2018
Latest reply on Nov 15, 2018 by elstaci

When I run the 3D,the BSOD happened.Probably caused by:AuthenticAMD,i want to know how to solve this problem.

And I debug the minidump file,the result is :Error    : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)as shown below.

 

 

Loading User Symbols

Mini Kernel Dump does not contain unloaded driver list

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

 

 

Use !analyze -v to get detailed debugging information.

 

 

BugCheck 124, {0, ffffb4083ab6c858, 0, 0}

 

 

Probably caused by : AuthenticAMD

 

 

Followup:     MachineOwner

 

1: kd> !analyze -v

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*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

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WHEA_UNCORRECTABLE_ERROR (124)

A fatal hardware error has occurred. Parameter 1 identifies the type of error

source that reported the error. Parameter 2 holds the address of the

WHEA_ERROR_RECORD structure that describes the error conditon.

Arguments:

Arg1: 0000000000000000, Machine Check Exception

Arg2: ffffb4083ab6c858, Address of the WHEA_ERROR_RECORD structure.

Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.

Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

 

 

Debugging Details:

------------------

 

 

 

 

KEY_VALUES_STRING: 1

 

 

 

 

STACKHASH_ANALYSIS: 1

 

 

TIMELINE_ANALYSIS: 1

 

 

 

 

DUMP_CLASS: 1

 

 

DUMP_QUALIFIER: 400

 

 

DUMP_TYPE:  2

 

 

BUGCHECK_P1: 0

 

 

BUGCHECK_P2: ffffb4083ab6c858

 

 

BUGCHECK_P3: 0

 

 

BUGCHECK_P4: 0

 

 

BUGCHECK_STR:  0x124_AuthenticAMD

 

 

CPU_COUNT: 4

 

 

CPU_MHZ: a87

 

 

CPU_VENDOR:  AuthenticAMD

 

 

CPU_FAMILY: 15

 

 

CPU_MODEL: 65

 

 

CPU_STEPPING: 1

 

 

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

 

 

PROCESS_NAME:  System

 

 

CURRENT_IRQL:  0

 

 

ANALYSIS_SESSION_HOST:  AH1800139-NB1

 

 

ANALYSIS_SESSION_TIME:  11-15-2018 09:19:13.0344

 

 

ANALYSIS_VERSION: 10.0.17763.1 amd64fre

 

 

STACK_TEXT: 

ffffee00`a7c5a5a0 fffff802`72516a99 : ffffb408`3ad84040 ffffb408`3ab6c830 fffff802`724215e0 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b

ffffee00`a7c5aad0 fffff802`723357b8 : ffffb408`3ab6c830 fffff802`72111471 00000000`00000000 b4083a99`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d

ffffee00`a7c5ab00 fffff802`723364cb : fffff802`72421580 fffff802`724215e0 ffffb408`3ad53058 ffffb408`3a063c30 : nt!WheapProcessWorkQueueItem+0x48

ffffee00`a7c5ab40 fffff802`7207311a : ffffb408`3a071ad0 ffffb408`3ad84040 fffff802`72434f00 ffffb408`00000000 : nt!WheapWorkQueueWorkerRoutine+0x2b

ffffee00`a7c5ab70 fffff802`721376c5 : ffffb408`3ad84040 ffffb408`3a0bc240 ffffb408`3ad84040 00000225`bcbbbdff : nt!ExpWorkerThread+0x16a

ffffee00`a7c5ac10 fffff802`721ce38c : ffff8600`c3251180 ffffb408`3ad84040 fffff802`72137670 b4083a99`02d004c0 : nt!PspSystemThreadStartup+0x55

ffffee00`a7c5ac60 00000000`00000000 : ffffee00`a7c5b000 ffffee00`a7c55000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x1c

 

 

 

 

THREAD_SHA1_HASH_MOD_FUNC:  26acd050bd9f055d0a04825d57b9e0e6be9c1a07

 

 

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  2d7687bc4d9a24dd51c507635bc4ce8aa00fde94

 

 

THREAD_SHA1_HASH_MOD:  30a3e915496deaace47137d5b90c3ecc03746bf6

 

 

FOLLOWUP_NAME:  MachineOwner

 

 

MODULE_NAME: AuthenticAMD

 

 

IMAGE_NAME:  AuthenticAMD

 

 

DEBUG_FLR_IMAGE_TIMESTAMP:  0

 

 

STACK_COMMAND:  .thread ; .cxr ; kb

 

 

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

 

 

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

 

 

PRIMARY_PROBLEM_CLASS:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

 

 

TARGET_TIME:  2018-11-07T07:41:22.000Z

 

 

OSBUILD:  17763

 

 

OSSERVICEPACK:  17

 

 

SERVICEPACK_NUMBER: 0

 

 

OS_REVISION: 0

 

 

SUITE_MASK:  272

 

 

PRODUCT_TYPE:  1

 

 

OSPLATFORM_TYPE:  x64

 

 

OSNAME:  Windows 10

 

 

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

 

 

OS_LOCALE: 

 

 

USER_LCID:  0

 

 

OSBUILD_TIMESTAMP:  2037-07-13 02:45:39

 

 

ANALYSIS_SESSION_ELAPSED_TIME:  4bc

 

 

ANALYSIS_SOURCE:  KM

 

 

FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_bus_prv

 

 

FAILURE_ID_HASH:  {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

 

 

Followup:     MachineOwner

---------

 

 

1: kd> !errrec ffffb4083ab6c858

===============================================================================

Common Platform Error Record @ ffffb4083ab6c858

-------------------------------------------------------------------------------

Record Id     : 01d4766d46ac2391

Severity      : Fatal (1)

Length        : 928

Creator       : Microsoft

Notify Type   : Machine Check Exception

Timestamp     : 11/7/2018 7:41:22 (UTC)

Flags         : 0x00000002 PreviousError

 

 

===============================================================================

Section 0     : Processor Generic

-------------------------------------------------------------------------------

Descriptor    @ ffffb4083ab6c8d8

Section       @ ffffb4083ab6c9b0

Offset        : 344

Length        : 192

Flags         : 0x00000001 Primary

Severity      : Fatal

 

 

Proc. Type    : x86/x64

Instr. Set    : x64

Error Type    : BUS error

Operation     : Generic

Flags         : 0x00

Level         : 3

CPU Version   : 0x0000000000660f51

Processor ID  : 0x0000000000000000

 

 

===============================================================================

Section 1     : x86/x64 Processor Specific

-------------------------------------------------------------------------------

Descriptor    @ ffffb4083ab6c920

Section       @ ffffb4083ab6ca70

Offset        : 536

Length        : 128

Flags         : 0x00000000

Severity      : Fatal

 

 

Local APIC Id : 0x0000000000000000

CPU Id        : 51 0f 66 00 00 08 04 00 - 0b 32 d8 7e ff fb 8b 17

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

 

 

Proc. Info 0  @ ffffb4083ab6ca70

 

 

===============================================================================

Section 2     : x86/x64 MCA

-------------------------------------------------------------------------------

Descriptor    @ ffffb4083ab6c968

Section       @ ffffb4083ab6caf0

Offset        : 664

Length        : 264

Flags         : 0x00000000

Severity      : Fatal

 

 

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)

  Status      : 0xf600000000070f0f

  Address     : 0x00000000feb08700

  Misc.       : 0x0000000000000000

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