1 Reply Latest reply on Nov 15, 2018 1:27 PM by elstaci

    Bluescreen,AuthenticAMD

    zhuang_gou@asus.com

      When I run the 3D,the BSOD happened.Probably caused by:AuthenticAMD,i want to know how to solve this problem.

      And I debug the minidump file,the result is :Error    : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)as shown below.

       

       

      Loading User Symbols

      Mini Kernel Dump does not contain unloaded driver list

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

       

       

      Use !analyze -v to get detailed debugging information.

       

       

      BugCheck 124, {0, ffffb4083ab6c858, 0, 0}

       

       

      Probably caused by : AuthenticAMD

       

       

      Followup:     MachineOwner

       

      1: kd> !analyze -v

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

       

       

      WHEA_UNCORRECTABLE_ERROR (124)

      A fatal hardware error has occurred. Parameter 1 identifies the type of error

      source that reported the error. Parameter 2 holds the address of the

      WHEA_ERROR_RECORD structure that describes the error conditon.

      Arguments:

      Arg1: 0000000000000000, Machine Check Exception

      Arg2: ffffb4083ab6c858, Address of the WHEA_ERROR_RECORD structure.

      Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.

      Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

       

       

      Debugging Details:

      ------------------

       

       

       

       

      KEY_VALUES_STRING: 1

       

       

       

       

      STACKHASH_ANALYSIS: 1

       

       

      TIMELINE_ANALYSIS: 1

       

       

       

       

      DUMP_CLASS: 1

       

       

      DUMP_QUALIFIER: 400

       

       

      DUMP_TYPE:  2

       

       

      BUGCHECK_P1: 0

       

       

      BUGCHECK_P2: ffffb4083ab6c858

       

       

      BUGCHECK_P3: 0

       

       

      BUGCHECK_P4: 0

       

       

      BUGCHECK_STR:  0x124_AuthenticAMD

       

       

      CPU_COUNT: 4

       

       

      CPU_MHZ: a87

       

       

      CPU_VENDOR:  AuthenticAMD

       

       

      CPU_FAMILY: 15

       

       

      CPU_MODEL: 65

       

       

      CPU_STEPPING: 1

       

       

      DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

       

       

      PROCESS_NAME:  System

       

       

      CURRENT_IRQL:  0

       

       

      ANALYSIS_SESSION_HOST:  AH1800139-NB1

       

       

      ANALYSIS_SESSION_TIME:  11-15-2018 09:19:13.0344

       

       

      ANALYSIS_VERSION: 10.0.17763.1 amd64fre

       

       

      STACK_TEXT: 

      ffffee00`a7c5a5a0 fffff802`72516a99 : ffffb408`3ad84040 ffffb408`3ab6c830 fffff802`724215e0 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x7b

      ffffee00`a7c5aad0 fffff802`723357b8 : ffffb408`3ab6c830 fffff802`72111471 00000000`00000000 b4083a99`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d

      ffffee00`a7c5ab00 fffff802`723364cb : fffff802`72421580 fffff802`724215e0 ffffb408`3ad53058 ffffb408`3a063c30 : nt!WheapProcessWorkQueueItem+0x48

      ffffee00`a7c5ab40 fffff802`7207311a : ffffb408`3a071ad0 ffffb408`3ad84040 fffff802`72434f00 ffffb408`00000000 : nt!WheapWorkQueueWorkerRoutine+0x2b

      ffffee00`a7c5ab70 fffff802`721376c5 : ffffb408`3ad84040 ffffb408`3a0bc240 ffffb408`3ad84040 00000225`bcbbbdff : nt!ExpWorkerThread+0x16a

      ffffee00`a7c5ac10 fffff802`721ce38c : ffff8600`c3251180 ffffb408`3ad84040 fffff802`72137670 b4083a99`02d004c0 : nt!PspSystemThreadStartup+0x55

      ffffee00`a7c5ac60 00000000`00000000 : ffffee00`a7c5b000 ffffee00`a7c55000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x1c

       

       

       

       

      THREAD_SHA1_HASH_MOD_FUNC:  26acd050bd9f055d0a04825d57b9e0e6be9c1a07

       

       

      THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  2d7687bc4d9a24dd51c507635bc4ce8aa00fde94

       

       

      THREAD_SHA1_HASH_MOD:  30a3e915496deaace47137d5b90c3ecc03746bf6

       

       

      FOLLOWUP_NAME:  MachineOwner

       

       

      MODULE_NAME: AuthenticAMD

       

       

      IMAGE_NAME:  AuthenticAMD

       

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  0

       

       

      STACK_COMMAND:  .thread ; .cxr ; kb

       

       

      FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

       

      BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

       

      PRIMARY_PROBLEM_CLASS:  0x124_AuthenticAMD_PROCESSOR_BUS_PRV

       

       

      TARGET_TIME:  2018-11-07T07:41:22.000Z

       

       

      OSBUILD:  17763

       

       

      OSSERVICEPACK:  17

       

       

      SERVICEPACK_NUMBER: 0

       

       

      OS_REVISION: 0

       

       

      SUITE_MASK:  272

       

       

      PRODUCT_TYPE:  1

       

       

      OSPLATFORM_TYPE:  x64

       

       

      OSNAME:  Windows 10

       

       

      OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS

       

       

      OS_LOCALE: 

       

       

      USER_LCID:  0

       

       

      OSBUILD_TIMESTAMP:  2037-07-13 02:45:39

       

       

      ANALYSIS_SESSION_ELAPSED_TIME:  4bc

       

       

      ANALYSIS_SOURCE:  KM

       

       

      FAILURE_ID_HASH_STRING:  km:0x124_authenticamd_processor_bus_prv

       

       

      FAILURE_ID_HASH:  {6fd7875b-9a1b-9e09-d6d6-816026a875c8}

       

       

      Followup:     MachineOwner

      ---------

       

       

      1: kd> !errrec ffffb4083ab6c858

      ===============================================================================

      Common Platform Error Record @ ffffb4083ab6c858

      -------------------------------------------------------------------------------

      Record Id     : 01d4766d46ac2391

      Severity      : Fatal (1)

      Length        : 928

      Creator       : Microsoft

      Notify Type   : Machine Check Exception

      Timestamp     : 11/7/2018 7:41:22 (UTC)

      Flags         : 0x00000002 PreviousError

       

       

      ===============================================================================

      Section 0     : Processor Generic

      -------------------------------------------------------------------------------

      Descriptor    @ ffffb4083ab6c8d8

      Section       @ ffffb4083ab6c9b0

      Offset        : 344

      Length        : 192

      Flags         : 0x00000001 Primary

      Severity      : Fatal

       

       

      Proc. Type    : x86/x64

      Instr. Set    : x64

      Error Type    : BUS error

      Operation     : Generic

      Flags         : 0x00

      Level         : 3

      CPU Version   : 0x0000000000660f51

      Processor ID  : 0x0000000000000000

       

       

      ===============================================================================

      Section 1     : x86/x64 Processor Specific

      -------------------------------------------------------------------------------

      Descriptor    @ ffffb4083ab6c920

      Section       @ ffffb4083ab6ca70

      Offset        : 536

      Length        : 128

      Flags         : 0x00000000

      Severity      : Fatal

       

       

      Local APIC Id : 0x0000000000000000

      CPU Id        : 51 0f 66 00 00 08 04 00 - 0b 32 d8 7e ff fb 8b 17

                      00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

                      00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

       

       

      Proc. Info 0  @ ffffb4083ab6ca70

       

       

      ===============================================================================

      Section 2     : x86/x64 MCA

      -------------------------------------------------------------------------------

      Descriptor    @ ffffb4083ab6c968

      Section       @ ffffb4083ab6caf0

      Offset        : 664

      Length        : 264

      Flags         : 0x00000000

      Severity      : Fatal

       

       

      Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)

        Status      : 0xf600000000070f0f

        Address     : 0x00000000feb08700

        Misc.       : 0x0000000000000000