2 Replies Latest reply on Nov 13, 2018 10:04 AM by elstaci

    Unable to install driver updates


      Starting in September I am no longer able to install radeon driver updates.  I built this computer in August and the first driver installed without issue.  I have tried both the amd driver cleaner and ddu.  Ran ddu in safe mode as recommended.  Windows is up to date.  What else can I do?


      install log: radeon_18.11.1_log - Pastebin.com

      dxdiag: dxdiag_111118 - Pastebin.com


      Describe your system:

      • AMD Graphics Card
        • Powercolor RX 580 - PCI\VEN_1002&DEV_67DF&SUBSYS_2378148C&REV_E7
      • Operating System
        • Windows 10 64bit 1803
      • Driver version installed
        • none can't install driver
      • Display Devices
        • Asus VH242H HDMI 1920x1080 60Hz
      • Motherboard + Bios Revision
        • ASRock B450M-HDV bios 1.10
      • CPU/APU
        • Ryzen 5 2600
      • Power Supply Unit  Make, Model & Wattage
        • Corsair 750w
      • RAM
        • 16GB DDR4


      Message was edited by: zeos 386sx

        • Re: Unable to install driver updates

          According to your DXDiag.exe you have three files that are having problems:


          1) mDNSRESPONDER.exe - This a part of Bonjour Service (APPLE program) - What Is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?


          2) CORSAIR SERVICE.exe - Not sure what Corsair Hardware is used by this Corsair Service but here is one problem from Corsair Forum: CUE and Corsair.Service using a lot of CPU and RAM - The Corsair User Forums


          3) FALLOUTNV.exe - This concerns the game FALLOUT/NEW VEGAS - This is one problem with that game at Steam Forum: "Couldn't Find FalloutNV.exe" :: Fallout: New Vegas General Discussions


          I would download ASRock AMD Graphic Driver and see if it installs from here: ASRock > B450M-HDV


          AMD all in 1 with VGA driver ver:18.10.20_NHDA

          Windows® 10 64bit

          719.60MB2018/10/16 Global China


          Also I would update the motherboard's BIOS to the latest from here: ASRock > B450M-HDV



          Please read the information below before downloading or updating your BIOS


          We don't recommend users to update the BIOS if their system is already running normally. ASRock assumes no responsibility for any damages caused by improper operations of downloading or updating the BIOS. Before you download or update the BIOS, please read " (How to Update)" below carefully. After updating BIOS, all the settings will be reset to the default.
          VersionDateSizeUpdate BIOS Under
          / How to Update
          1.202018/10/127.82MBInstant FlashHow to Update1.Support multi-language for DRAM information.
          2.Update Raven VBIOS and GOP
          3.Keep XMP setting after system resuming from G3 state.
          4.Change onboard display rule for Raven CPU.
          5.Correct Boot Menu[F11] display.
          Global China


          I would also run in a elevated COMMAND PROMPT - SFC /scannow - to be sure your Windows installation is not corrupted or missing vital files.


          Here is the latest RX 580 Driver from AMD Download page: Radeon™ RX 580 Drivers & Support | AMD



          Then I would use this basic method of install and removing AMD Drivers to prevent conflicts with existing drivers:


          install AMD driver:


          1) Download the correct AMD Full Set of drivers from AMD Support. Make sure your Windows is fully updated via Windows Update. Windows Must be fully updated because the latest AMD Drivers requires all the latest "Optional" and "Recommended" updates to be installed.


          2) Use Windows Uninstall to uninstall current AMD driver and software and disconnect the internet from your computer. Then use DDU (Display Driver Uninstaller) Display Driver Uninstaller (DDU) from Wagnardsoft  Forum in Safe Mode. This will eliminate all traces of the AMD driver and software from your computer.


          Delete C: \ AMD folder from the Root Directory. Reboot


          3) Go to Device Manager and click "Display Adapter" and make sure you are on the MS Basic Display Adapter. If not, uninstall the AMD driver using Properties.


          4) Try reinstalling the AMD FULL SET OF DRIVERS that you have downloaded manually. Make sure you disable the Internet to prevent Windows from installing a newer version. So configure windows to prevent it from updating drivers via windows update. So it has been mentioned to disable any anti-virus programs before installing AMD Drivers.


          5) If the new AMD drivers installs and works correctly, delete again the C: \ AMD folder from the root directory. To save space on the HDD.


          6) Enable both the Internet and Anti-Virus program (if applicable).


          7) Go back to Device Manager and check your GPU card driver is working and identified correctly.

          2 of 2 people found this helpful