AnsweredAssumed Answered

Unable to install driver updates

Question asked by zeos386sx on Nov 11, 2018
Latest reply on Nov 13, 2018 by elstaci

Starting in September I am no longer able to install radeon driver updates.  I built this computer in August and the first driver installed without issue.  I have tried both the amd driver cleaner and ddu.  Ran ddu in safe mode as recommended.  Windows is up to date.  What else can I do?


install log: radeon_18.11.1_log -

dxdiag: dxdiag_111118 -


Describe your system:

  • AMD Graphics Card
    • Powercolor RX 580 - PCI\VEN_1002&DEV_67DF&SUBSYS_2378148C&REV_E7
  • Operating System
    • Windows 10 64bit 1803
  • Driver version installed
    • none can't install driver
  • Display Devices
    • Asus VH242H HDMI 1920x1080 60Hz
  • Motherboard + Bios Revision
    • ASRock B450M-HDV bios 1.10
    • Ryzen 5 2600
  • Power Supply Unit  Make, Model & Wattage
    • Corsair 750w
  • RAM
    • 16GB DDR4


Message was edited by: zeos 386sx