AnsweredAssumed Answered

Blue Screen at Boot, 0xC000021A after clean DDU install of Adernalin 18.10.1 on Windows 18.03 64bit.

Question asked by colesdav on Nov 4, 2018
Latest reply on Dec 21, 2018 by fallzen

Just a warning to anyone installing Adrenalin 18.10.1 on Windows 10 64bit.


Make sure you do a System Image Backup and have a recovery usb either using "Windows 7 image backup"  (if it still works for your Windows 10 install) or use another backup solution before you install Adrenalin 18.10.1 Driver.

System information.
CPU = i7-4790K.

GPU = R9 Fury X Primary.

R9 Nano Secondary.

Asus Z97 Deluxe NFC + Wireless.

Memory 32GB Crucial Ballistix Tactical LP.

OS Windows 10 64 bit 18.03.


My Windows 10 64bit 18.03 is on the "Business Branch" and it has quality and feature updates deferred as much as possible.


I had been running the previous Adrenalin Driver version (18.9.3) which was an incremental update from 18.9.2 and previously 18.9.1.


The incremental update process seemed to be working fine and I have had no major issues with the drivers generally for a while.


However when notified that a new update was available from 18.9.3 to 18.10.1, I tried it and the incremental update failed (AMD Settings).


So I ran Windows 10 system and disk checks, they passed, then I downloaded  latest version of DDU and Adrenalin 18.10.1 installer. I disconnected from internet. I ran DDU in safe mode to remove the old AMD driver. Then I rebooted into Windows 10 64bit to install the AMD 18.10.1 driver. The driver installation completed but I was asked to reboot the machine. I powered down the PC. I reconnected to the internet.


When I rebooted the machine it started to boot up, I saw the Windows 10 logo and the circles started rotating then I hit a Blue Screen Stop Warning.

The Warning just said inaccessible boot device and told me to contact support. The machine rebooted itself a few times and then ran System Restore.

I was unable to use Windows usb recovery disk, or Neosmart Windows 10 recovery disk to get me out of this one. 


Check of System Logs reports 0xC000021A


I am not asking for help to fix this on this forum.
I have run hardware checks on the machine and I can boot into other Windows 10 and 8.1 OS with older AMD driver fine on the same machine.

The hard drive from the OS with the Blue Screen passes disk checks o.k.

I am just reporting what happened, and advising others to make sure they have a System Image Backup and Recovery usd drive  before Installing Adrenalin 18.10.1  Driver.64bit.


I was unable to run a system restore from a previous backup using Windows USB recovery.


I had to do a fresh install of Windows 10 64 bit, reinstall all of my desktop programs anbd manually revover my files.


The problem might simply be a Windows 10 update related bug.
There seem to be an increasing amout of problems with Windows Updates over tha past year - especially in the past 3 months.