12 Replies Latest reply on Nov 3, 2018 5:20 PM by fmarcoux96

    Ryzen Master and Virtualization cause BSOD

    fmarcoux96

      Hi everyone,

       

      I don't know if this is the right place but I have a problem with my Ryzen 5 and virtualization.

       

      I have this PC:

      - MSI B450 Gaming Plus (ATX, last BIOS, no OC)

      - AMD Ryzen 5 2600X with stock cooler

      - 16GB of Corsair Vengeance LPX DDR4-3000

      - Windows 10 Pro x64

       

      When I enable SVM (AMD Virtualization), the system boot and Blue Screen after like 2-3min even sometimes before that. The error says:

      Stop Code: SYSTEM_SERVICE_EXCEPTION
      What failed: AMDRyzenMasterDriver.sys

      I had installed Ryzen Master at the beginning but when it was useless for me I uninstalled it. Virtualization was not enabled before I uninstalled the software. Now, this error occurs every time virtualization is on.

       

      I tried reinstalling Ryzen Master, didn't fix it. I tried disabling HPET as this AMD Ryzen Master Blue Screen suggested, didn't work either.

       

      I don't need RyzenMaster but I can live with it installed, I just want virtualization! Now, this is getting me crazy because I need VMware to work. I really don't want to reinstall Windows again.

       

      Anyone have any ideas?

        • Re: Ryzen Master and Virtualization cause BSOD
          billy72

          Hi fmarcoux96

           

          The guide to which you can access below tells the steps to follow to check the integrity of the Windows Files System, it is very useful even when the problems do not come from the graphics drivers: Troubleshooting Common AMD Graphics Driver Installation Problems

          After this download the latest Chipset Drivers from AMD Drivers & Support website, when you run the installer it will start a decompression process and will automatically create a folder in C: \ called AMD, after this cancel the installation process closing the AMD window showing Terms & Conditions, uninstall AMD Software from Windows Apps and Features or Control Panel→Programs→Uninstall a Program, after this follow the path C:\ AMD→AMD-Chipset-Drivers→Bin64 and you will see a tool called AMDCleanupUtility, launch it, wait to the end of process, reboot and reinstall the Chipset Drivers.

          Please share the results

           

          EDIT: Reissue for better understanding, I apologize for the inconveniences.

            • Re: Ryzen Master and Virtualization cause BSOD
              fmarcoux96

              Hi billy72,

               

              I tried both the options, DISM Cleanup and AMD Cleanup tool. Then reinstalling chipsets and graphics from AMD directly.

               

              It still crashes when virtualization is enabled. Same error code.

               

              Note that the AMD Cleanup Tool doesn't uninstall Ryzen Master.

                • Re: Ryzen Master and Virtualization cause BSOD
                  billy72

                  I'm sorry that my advice has not helped you

                   

                  DISM and SFC tools are not for cleanup, are tools for check and repair the Windows Files System essentials for the correct behavior of the AMD Drivers installation or removal processes.

                   

                  I recommended AMDCleanUpUtility for its effectiveness in removing all AMD software.

                   

                  Based on my experience with ASUS Prime X370-Pro all the programs with hardware control capability, e.g. Ryzen Master or AI Suite 3, cause BSODs and random freezes, it is mandatory in my case to uninstall them for limitations of this motherboard.

                   

                  I hope that misterj or other members of this community can help you better than me

                   

                  All the best

                  • Re: Ryzen Master and Virtualization cause BSOD
                    misterj

                    fmarcoux96, where did you get your W10 installation?  Is a fresh install not a left over or clone?  I have never seen your symptoms before and suspect an install problem.  In general, I recommend not using clean up tools and driver removers but doing a fresh install.  Media Creation Tool is still delivering 1803 and I strongly recommend that you DL it and do a fresh install, then install AMD drivers and RM and go again.  In the meantime, please tell us what version and architecture of W10 you are using and more about you HW, including power supply and all specifications plus UEFI version.  Enjoy, John.

                      • Re: Ryzen Master and Virtualization cause BSOD
                        fmarcoux96

                        Hi!

                         

                        I made a clean install as this is a brand new custom PC build. I had to purchase a license and everything.

                         

                        Here's the step that I did:

                        1. Install Windows 10

                        2. After Windows installed MSFT drivers, I then installed AMD Chipset and my Network+Audio drivers

                        3. Installed the Radeon software for my RX570

                        4. Installed MSI Gaming App + Command Center (gaming app is for monitoring, command center is for overclock/fan control)

                        5. Installed Ryzen Master then uninstalled it because it is useless to me.

                        6. Enabled virtualization and boom, BSOD.

                         

                        I really don't want to clean install because I already have installed my softwares. But if I do, I don't want to install Ryzen Master at all this time around.

                         

                        Here's more info about my PC:

                        - Power Supply: EVGA Supernova G3 550W

                        - UEFI: V1.20 MSI BIOS

                        - MB: MSI B450 Gaming Plus (ATX form)

                        - Ryzen 5 2600X stock clock

                        - 16GB of Corsair Vengeance LPX DDR4-3000 (2x8GB)

                         

                        See this link if you need screenshot of my BIOS settings.

                          • Re: Ryzen Master and Virtualization cause BSOD
                            misterj

                            Thanks, fmarcoux96.  Your power supply is too small.  I cannot say absolutely that is the problem, but it is certainly asking for problems.  I had an 1800X requiring less power and used an 850 Watt supply.  What version of W10 are you running (winver in command prompt) - I'm running 1803.17134.345.  Update level 376 is the latest.  If you got 1809 in the small window, then I strongly urge you to install 1803.  MS abandoned 1809, at least for now.  Fresh installs are good and should not be feared.  As an experiment, please turn off the XMP and remove one stick of memory.  What is your video card?  What is preventing you right now from running a VM (what VMware)?  If you are emulating Windows, you could consider running Hyper-V.  I have run both and far and away prefer Hyper-V.  Is SVM enabled or does your system crash each time you enable it?  Please DL and run Thaiphoon Burner, free version.  It will list available memory settings.  It is normal for memory to default to SPD speed.  My 3200 MHz sticks run at 2400 MHz unless I set the XMP to 3200.  Less speed means less power needed.  Please compress and attach your minidump folder.  Thanks and enjoy, John.

                              • Re: Ryzen Master and Virtualization cause BSOD
                                fmarcoux96

                                Hi!

                                 

                                My power supply is exactly what I need. My current Windows 10 is 1803, 17134.376, downloaded friday using Media Creation Tool. I knew about 1809 for a while already.

                                 

                                My graphics card is a Radeon RX570 4GB from Gigabyte. I already tried disabling XMP on the RAM as well as resetting the BIOS to factory default before enabling SVM.

                                 

                                FYI, Hyper-V does not work if virtualization isn't enabled. I tried. Says: "Hypervisor can't be installed because virtualization is disabled.". And I can't run VMware because SVM can't be enabled.

                                 

                                Each time I enabled SVM, my system boot then BSOD few minutes after. Whatever I am doing on the PC at the moment.

                                 

                                For the minidump of Thaiphoon Burner, do I need to turn off my current XMP profile before doing it?

                      • Re: Ryzen Master and Virtualization cause BSOD
                        misterj

                        fmarcoux96, Ryzen Master is not able to run when SVM (Virtualization is Enabled.)   I Have never had any problems running both, just only one at a time and never had a BSOD.  Make sure you have the latest RM and AMD Chip Set drivers, DLed from here.  Always get your AMD drivers from AMD.  Please let us hear.  Enjoy, John.