1 Reply Latest reply on Nov 2, 2018 2:21 PM by sakuramichitsuki

    Boot Kit request help

    simplyd

      Hi

       

      I'm trying to get a Boot kit or something for my 2700x, had it since Friday and found out the motherboard I purchsed 2nd hand has a older bios, I tried contacting

      amd, sent my serial and picture of cpu.. Now I have to send pictures of the motherboard and the box to make sure its not a fake request or something. And no reply

      from them, how long does this take, Friday be a week since I requested one.

       

      I need to know if they will help or not, if not i gotta return this cpu, other reports of people getting them super fast, wth is going on. this kinda making my switch to AMD sour.

      thx

        • Re: Boot Kit request help
          sakuramichitsuki

          First, please read the following documents to confirm that you are eligible.

           

          Unable to Boot New Desktop System Configured with AMD 2nd Generation Ryzen™ Desktop Processor, and AMD Socket AM4 Motherboard

           

           

          Article Number: PA-100

           

           

          This document provides information on how to resolve a specific boot issue that may be experienced with some 2nd Generation Ryzen Desktop Processors when installed on an AMD Socket AM4 motherboard.

           

          The information in this document is organized into the following sections:

           

          Issue Description

          Workarounds

          Update from Retailer

          Original Manufacturer Replacement

          Boot Kit Solution

           

           

          Issue Description

           

          The Socket AM4 platform is designed to be a long life, fully featured, scalable solution with support for multiple processors, with varying capabilities.  Since the release of the AMD Socket AM4 motherboards in early 2017 with the AMD Ryzen desktop processor, there have been several BIOS updates made available through our motherboard partners.  These updates not only provide improved system performance but also expand support for newer processors as they become available.

           

          In February 2018, AMD began introduction of the new 2nd Gen Ryzen™ Desktop Processor with Radeon™ Vega Graphics. To enable support for this new processor, an updated BIOS is required. Due to the rapid pace of innovation, and strong demand for Ryzen Processors with Radeon Graphics, it may be possible that some users with an AMD Socket AM4 motherboard paired with a 2nd Generation Ryzen Desktop introduced in 2018, may experience an issue where the system does not boot up during initial setup.

           

          The boot up issue likely means a system is running an early BIOS that does not have support for newer processors.  This can be resolved by updating the motherboard BIOS to the latest version, which can be performed by using any processor supported with the currently installed BIOS. For a list of supported processors per BIOS version, please refer to the CPU Support List document available on the motherboard manufacturer's website.  BIOS download and installation instructions are also found on their websites.

           

          Workarounds

           

          The following workarounds may be feasible for affected users, depending on their individual circumstances, and should be considered before applying the boot kit solution detailed below:

           

          Update from Retailer

           

          If the motherboard was purchased through a computer parts retailer, check with the retailer to see if they can facilitate the BIOS update at their location. There may be a charge for this, or it may be offered at no cost.

          If you have access to a processor supported on the current installed BIOS, use it to perform the BIOS update, then swap out the processors when the update process is complete.

           

          For a list of supported processors per BIOS version, please refer to the CPU Support List document available on the motherboard manufacturer's website.  BIOS download and installation instructions are also found on their website.

           

          If these workarounds are not feasible, please see the sections below for a solution.

           

          Original Manufacturer Replacement

           

          The Original Design Manufacturer (ODM) of the motherboard will support affected end users with an RMA exchange for a compatible motherboard, upon request.  Affected end users are recommended to contact their local representative for the motherboard manufacturer to exchange their motherboard.

           

          Boot Kit Solution

           

          AMD will provide affected and qualified users a boot kit to perform the BIOS update on their motherboard.

           

          This solution is offered through AMD warranty services and is available only for affected and qualified users of this specific boot up issue.  This boot kit is free of charge.

           

          To obtain the boot kit, please carefully follow these instructions:

           

          Go to the AMD online warranty claims page: https://support.amd.com/en-us/warranty/rma

          Fill in your full contact and product details

          In the Problem Description field enter "Boot kit Required" (without quotes)

           

          NOTE: The product must be a valid AMD processor with authentic OPN and serial number.

           

          Once the claim is received and approved, confirmation details and boot kit instructions will be provided in a follow up email

          This article was reprinted from moepc.net, moepc.net left the boot kit related content archive

          MoePC.net,      http://www.moepc.net/?post=4376

          Original link     support.amd.com/Arstechnica

           

          If you confirm that you meet the conditions after reading, please follow the steps written in the file.

          You need to wait a few business days, and I also recommend that you try to use the other solutions mentioned in the article.

          According to someone I know, he applied for RMA and achieved success.

          You need to stay calm.

          Once the application is successfully approved, you will receive the boot kit you need shortly.

          If you have any questions, please leave a message to me.