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AMD Radeon R7 M260 on Fujitsu LB A555/G I5 /4GB DDR3/DVD SM/SSD 256GB not working - why?

Question asked by eichkatzl on Oct 30, 2018
Latest reply on Oct 31, 2018 by eichkatzl

All browsers (iexplorer and Firefox) and the Flash player as well as all media players (Windows media and VLC player) run on the onboard graphic module [Intel(R) HD Graphics 5500] and not on AMD Radeon graphic card. This cannot be changed in AMD Catalyst Control Center for "reasons of compatibility" What is the use of an additional AMD Radeon graphic card if it cannot process the videos I want to watch? With HD-quality the system's graphic module can't cope, so I want AMD Radeon to take over. Please give advice on what to do?

---->> scroll down for system information and information on onboard graphic module Intel(R) HD Graphics 5500 and on graphic card AMD Radeon R7 M260

below System energy oprions which I have changed to high performance costomized engery options (did not solve the problem)

System information:

Betriebsystemname Microsoft Windows 10 Home

Version 10.0.17134 Build 17134

Systemhersteller FUJITSU

Systemmodell LIFEBOOK A555/G

Systemtyp x64-basierter PC


Prozessor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2201 MHz, 2 Kern(e), 4 logische(r) Prozessor(en)

BIOS-Version/-Datum FUJITSU // Insyde Software Corp. 1.20, 06.10.2015

SMBIOS-Version 2.7

Version des eingebetteten Controllers 0.36


Hauptplatinenhersteller FUJITSU

Hauptplatinenname Hauptplatine

Plattformrolle Mobil

Startgerät \Device\HarddiskVolume1

Gebietsschema Germany

Hardwareabstraktionsebene Version = "10.0.17134.285"

Installierter physischer Speicher (RAM) 4,00 GB


->>>> System graphic module

Name Intel(R) HD Graphics 5500

PNP-Gerätekennung PCI\VEN_8086&DEV_1616&SUBSYS_189510CF&REV_09\3&11583659&1&10

Adaptertyp Intel(R) HD Graphics Family, Intel Corporation-kompatibel

Adapterbeschreibung Intel(R) HD Graphics 5500

Adapter-RAM 1,00 GB (1.073.741.824 Bytes)

Installierte Treiber igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll


INF-Datei oem98.inf (Abschnitt iBDWM_w10)

Farbebenen Nicht verfügbar

Farbtabelleneinträge 4294967296

Auflösung 1920 x 1080 x 60 Hz

Bits/Pixel 32

Speicheradresse 0xC1000000-0xC1FFFFFF

Speicheradresse 0xD0000000-0xDFFFFFFF

E/A-Port 0x00005000-0x0000503F

IRQ-Kanal IRQ 4294967286

Treiber c:\windows\system32\drivers\igdkmd64.sys (, 7,60 MB (7.972.320 Bytes), 05.02.2018 01:35)


--->>>>> Graphic card

Name AMD Radeon R7 M260

PNP-Gerätekennung PCI\VEN_1002&DEV_6900&SUBSYS_190610CF&REV_00\4&8ECA913&0&00E4

Adaptertyp AMD Radeon Graphics Processor (0x6900), Advanced Micro Devices, Inc.-kompatibel

Adapterbeschreibung AMD Radeon R7 M260

Adapter-RAM (2.147.483.648) Bytes

Installierte Treiber aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

Treiberversion 15.200.1060.0

INF-Datei oem0.inf (Abschnitt ati2mtag_Topaz)

Farbebenen Nicht verfügbar

Farbtabelleneinträge Nicht verfügbar

Auflösung Nicht verfügbar

Bits/Pixel Nicht verfügbar

Speicheradresse 0xB0000000-0xC01FFFFF

Speicheradresse 0xC0000000-0xC01FFFFF

E/A-Port 0x00003F00-0x00003FFF

Speicheradresse 0xC21C0000-0xC21FFFFF

IRQ-Kanal IRQ 4294967283

Treiber c:\windows\system32\drivers\atikmpag.sys (, 649,50 KB (665.088 Bytes), 12.01.2016 17:13)


Set to high perfomance under Benutzerdefinierte "Custom" Ergergy Options 2

Your help would be most appreciated - many thanks in advance.