4 Replies Latest reply on Oct 31, 2018 4:44 AM by eichkatzl

    AMD Radeon R7 M260 on Fujitsu LB A555/G I5 /4GB DDR3/DVD SM/SSD 256GB not working - why?


      All browsers (iexplorer and Firefox) and the Flash player as well as all media players (Windows media and VLC player) run on the onboard graphic module [Intel(R) HD Graphics 5500] and not on AMD Radeon graphic card. This cannot be changed in AMD Catalyst Control Center for "reasons of compatibility" What is the use of an additional AMD Radeon graphic card if it cannot process the videos I want to watch? With HD-quality the system's graphic module can't cope, so I want AMD Radeon to take over. Please give advice on what to do?

      ---->> scroll down for system information and information on onboard graphic module Intel(R) HD Graphics 5500 and on graphic card AMD Radeon R7 M260

      below System energy oprions which I have changed to high performance costomized engery options (did not solve the problem)

      System information:

      Betriebsystemname Microsoft Windows 10 Home

      Version 10.0.17134 Build 17134

      Systemhersteller FUJITSU

      Systemmodell LIFEBOOK A555/G

      Systemtyp x64-basierter PC


      Prozessor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz, 2201 MHz, 2 Kern(e), 4 logische(r) Prozessor(en)

      BIOS-Version/-Datum FUJITSU // Insyde Software Corp. 1.20, 06.10.2015

      SMBIOS-Version 2.7

      Version des eingebetteten Controllers 0.36

      BIOS-Modus UEFI

      Hauptplatinenhersteller FUJITSU

      Hauptplatinenname Hauptplatine

      Plattformrolle Mobil

      Startgerät \Device\HarddiskVolume1

      Gebietsschema Germany

      Hardwareabstraktionsebene Version = "10.0.17134.285"

      Installierter physischer Speicher (RAM) 4,00 GB


      ->>>> System graphic module

      Name Intel(R) HD Graphics 5500

      PNP-Gerätekennung PCI\VEN_8086&DEV_1616&SUBSYS_189510CF&REV_09\3&11583659&1&10

      Adaptertyp Intel(R) HD Graphics Family, Intel Corporation-kompatibel

      Adapterbeschreibung Intel(R) HD Graphics 5500

      Adapter-RAM 1,00 GB (1.073.741.824 Bytes)

      Installierte Treiber igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll


      INF-Datei oem98.inf (Abschnitt iBDWM_w10)

      Farbebenen Nicht verfügbar

      Farbtabelleneinträge 4294967296

      Auflösung 1920 x 1080 x 60 Hz

      Bits/Pixel 32

      Speicheradresse 0xC1000000-0xC1FFFFFF

      Speicheradresse 0xD0000000-0xDFFFFFFF

      E/A-Port 0x00005000-0x0000503F

      IRQ-Kanal IRQ 4294967286

      Treiber c:\windows\system32\drivers\igdkmd64.sys (, 7,60 MB (7.972.320 Bytes), 05.02.2018 01:35)


      --->>>>> Graphic card

      Name AMD Radeon R7 M260

      PNP-Gerätekennung PCI\VEN_1002&DEV_6900&SUBSYS_190610CF&REV_00\4&8ECA913&0&00E4

      Adaptertyp AMD Radeon Graphics Processor (0x6900), Advanced Micro Devices, Inc.-kompatibel

      Adapterbeschreibung AMD Radeon R7 M260

      Adapter-RAM (2.147.483.648) Bytes

      Installierte Treiber aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

      Treiberversion 15.200.1060.0

      INF-Datei oem0.inf (Abschnitt ati2mtag_Topaz)

      Farbebenen Nicht verfügbar

      Farbtabelleneinträge Nicht verfügbar

      Auflösung Nicht verfügbar

      Bits/Pixel Nicht verfügbar

      Speicheradresse 0xB0000000-0xC01FFFFF

      Speicheradresse 0xC0000000-0xC01FFFFF

      E/A-Port 0x00003F00-0x00003FFF

      Speicheradresse 0xC21C0000-0xC21FFFFF

      IRQ-Kanal IRQ 4294967283

      Treiber c:\windows\system32\drivers\atikmpag.sys (, 649,50 KB (665.088 Bytes), 12.01.2016 17:13)


      Set to high perfomance under Benutzerdefinierte "Custom" Ergergy Options 2

      Your help would be most appreciated - many thanks in advance.