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Problem with AMD HD8870M on Samsung Laptop Series 7

Question asked by frostclaw29 on Oct 26, 2018

Hello everyone!

 

 

So I have a problem with my dedicated AMD graphic card on my Samsung Laptop (specs and model down below). I'm running windows 10 (tried to downgrade to win 8, the original system, but it didn't change anything) and while running more GPU intensive games or processes in general, that process would freeze. Thought at first it might be a RAM problem, but it wasn't (I changed it). It's 100% the graphic cards fault.

I recently noticed that if I install the drivers from 2015 (so the basic, old ones) the games wont freeze, but of course with such unuptdated drivers the performance of the graphic card isn't really good. (with new graphic drivers, as suggested by amd software, the games run smoothly on high settings, but after a while they crash, as mentioned earlier) I already tried to uninstall amd software and reinstall drivers plenty of times.. Has anyone any suggestions?

 

 

SPECS (with old drivers):

 

 

GENERAL:

 

 

Operating System

Windows 10 Home 64-bit

 

 

CPU

Intel Core i7 3630QM @ 2.40GHz 53 °C

Ivy Bridge 22nm Technology

 

 

RAM

12,0GB Dual-Channel DDR3 (11-11-11-28)

 

 

Motherboard

SAMSUNG ELECTRONICS CO. LTD. NP770Z7E-S02IT (CPU Socket - U3E1)

 

 

Graphics

Generic PnP Monitor (1920x1080@60Hz)

Intel HD Graphics 4000 (Samsung)

2048MB ATI AMD Radeon HD 8800M Series (Samsung)

CrossFire Disabled

 

 

Storage

698GB Hitachi HTS727575A9E364 (SATA ) 32 °C

 

 

Optical Drives

MATSHITA DVD-RAM UJ8A7AS

 

 

Audio

Realtek High Definition Audio

 

 

 

 

 

 

GRAPHICS:

 

 

Monitor

Name Generic PnP Monitor on Intel HD Graphics 4000

Current Resolution 1920x1080 pixels

Work Resolution 1920x1040 pixels

State Enabled, Primary

Monitor Width 1920

Monitor Height 1080

Monitor BPP 32 bits per pixel

Monitor Frequency 60 Hz

Device \\.\DISPLAY1\Monitor0

 

 

Intel HD Graphics 4000

Manufacturer Intel

Model HD Graphics 4000

Device ID 8086-0166

Revision A

Subvendor Samsung (144D)

Current Performance Level Level 0

Current GPU Clock 349 MHz

Driver version 10.18.10.4276

Count of performance levels : 2

Level 1 - "Perf Level 0"

GPU Clock 350 MHz

Level 2 - "Perf Level 1"

GPU Clock 350 MHz

 

 

ATI AMD Radeon HD 8800M Series

Manufacturer ATI

Model AMD Radeon HD 8800M Series

Device ID 1002-6821

Subvendor Samsung (144D)

Current Performance Level Level 0

Current GPU Clock 0 MHz

GPU Clock 300,0 (775,0) MHz

Driver version 15.200.1055.0

Memory Type GDDR5

Memory 2048 MB

Bandwidth 72,0 GB/s

Count of performance levels : 2

Level 1 - "Perf Level 0"

GPU Clock 300 MHz

Shader Clock 150 MHz

Level 2 - "Perf Level 1"

GPU Clock 775 MHz

Shader Clock 1125 MHz

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