0 Replies Latest reply on Oct 26, 2018 2:51 AM by frostclaw29

    Problem with AMD HD8870M on Samsung Laptop Series 7

    frostclaw29

      Hello everyone!

       

       

      So I have a problem with my dedicated AMD graphic card on my Samsung Laptop (specs and model down below). I'm running windows 10 (tried to downgrade to win 8, the original system, but it didn't change anything) and while running more GPU intensive games or processes in general, that process would freeze. Thought at first it might be a RAM problem, but it wasn't (I changed it). It's 100% the graphic cards fault.

      I recently noticed that if I install the drivers from 2015 (so the basic, old ones) the games wont freeze, but of course with such unuptdated drivers the performance of the graphic card isn't really good. (with new graphic drivers, as suggested by amd software, the games run smoothly on high settings, but after a while they crash, as mentioned earlier) I already tried to uninstall amd software and reinstall drivers plenty of times.. Has anyone any suggestions?

       

       

      SPECS (with old drivers):

       

       

      GENERAL:

       

       

      Operating System

      Windows 10 Home 64-bit

       

       

      CPU

      Intel Core i7 3630QM @ 2.40GHz 53 °C

      Ivy Bridge 22nm Technology

       

       

      RAM

      12,0GB Dual-Channel DDR3 (11-11-11-28)

       

       

      Motherboard

      SAMSUNG ELECTRONICS CO. LTD. NP770Z7E-S02IT (CPU Socket - U3E1)

       

       

      Graphics

      Generic PnP Monitor (1920x1080@60Hz)

      Intel HD Graphics 4000 (Samsung)

      2048MB ATI AMD Radeon HD 8800M Series (Samsung)

      CrossFire Disabled

       

       

      Storage

      698GB Hitachi HTS727575A9E364 (SATA ) 32 °C

       

       

      Optical Drives

      MATSHITA DVD-RAM UJ8A7AS

       

       

      Audio

      Realtek High Definition Audio

       

       

       

       

       

       

      GRAPHICS:

       

       

      Monitor

      Name Generic PnP Monitor on Intel HD Graphics 4000

      Current Resolution 1920x1080 pixels

      Work Resolution 1920x1040 pixels

      State Enabled, Primary

      Monitor Width 1920

      Monitor Height 1080

      Monitor BPP 32 bits per pixel

      Monitor Frequency 60 Hz

      Device \\.\DISPLAY1\Monitor0

       

       

      Intel HD Graphics 4000

      Manufacturer Intel

      Model HD Graphics 4000

      Device ID 8086-0166

      Revision A

      Subvendor Samsung (144D)

      Current Performance Level Level 0

      Current GPU Clock 349 MHz

      Driver version 10.18.10.4276

      Count of performance levels : 2

      Level 1 - "Perf Level 0"

      GPU Clock 350 MHz

      Level 2 - "Perf Level 1"

      GPU Clock 350 MHz

       

       

      ATI AMD Radeon HD 8800M Series

      Manufacturer ATI

      Model AMD Radeon HD 8800M Series

      Device ID 1002-6821

      Subvendor Samsung (144D)

      Current Performance Level Level 0

      Current GPU Clock 0 MHz

      GPU Clock 300,0 (775,0) MHz

      Driver version 15.200.1055.0

      Memory Type GDDR5

      Memory 2048 MB

      Bandwidth 72,0 GB/s

      Count of performance levels : 2

      Level 1 - "Perf Level 0"

      GPU Clock 300 MHz

      Shader Clock 150 MHz

      Level 2 - "Perf Level 1"

      GPU Clock 775 MHz

      Shader Clock 1125 MHz