3 Replies Latest reply on Oct 26, 2018 12:08 PM by pokester

    Custom resolutions are not accepted by Win10


      Hello everybody,

      given that I have a htpc used exclusively to watch movies, first in full hd with my HD6670 and now I'm gradually switching to 4k so I just bought a RX580.

      Having a 21.9 screen and a video projector without lens memory, I had made custom resolutions (like 1920x820p23) thanks to Catalyst, which were safely hooked by win10 and the player (JRiver). Unfortunately, with Adrenalin, I can not do it. I have done countless tests and this is the situation: if on "screen settings" of Win10 I select 820p60 the image is perfectly centered and the film runs well, if instead I select 820p23 or 820p50 the image is all moved down and comes out from the screen.

      And this despite Adrenalin is set to "center" as Scaling Mode. If you set it to Preserve Aspect Ratio or active GPU Scaling, the image is centered but the film proceeds with clicks and the player tells me glitch problems.



      Can someone help me? Thank you



      Asrock Z77 Extreme 6 motherboard

      Intel i5-3550 GPU

      RAM 8GB

      Win10 Pro

      Player Jriver 24

        • Re: Custom resolutions are not accepted by Win10

          Try this 3rd party utililty for creating custom resolutions. It is called CRU (custom resolution utility) highly trusted and been around a long time.


          Custom Resolution Utility (CRU)

            • Re: Custom resolutions are not accepted by Win10

              I had already tried this program, but the resolutions were not really hooked!


              With the Catalyst everything was great, I do not understand why now I have to have these problems with a more powerful card and more updated drivers.

                • Re: Custom resolutions are not accepted by Win10

                  I wish I could help more with that. I have no answer to why they make decisions to add or remove certain functionality. You are not the first to have issue with it. The best I can offer is that when the workaround your fellow users here in the forum offer don't help, you are left with hoping AMD support can and will help.

                  You can open and issue report from driver download page that is just one way notification of your issue. You can open an e ticket that is 2 way support from the contact page at the bottom. There are also links in RADEON SETTINGS. Maybe someone else will read this that has figured something more out and offer help. I too liked the old interface and options better. I do know that MS themselves has pushed with Windows 10 for more of graphical changes to be standardized and controlled by Windows not the drivers. So this may have something to do with the thinking. That is my guess though. I don't know more than you do.

                  Another thought is you might ask this question on that CRU forum, they have folks way more technical over there than me. They may know how to fix this or at least realize and start working on one for their utility. It might be good to work this from both ends.

                  Good Luck and please if you figure it out, answer back here as it will help the whole community to better help others next time.