14 Replies Latest reply on Nov 19, 2018 8:56 PM by dirtyelf

    tv as monitor blue screen

    dirtyelf

      I have two dell monitors as my daily workhorses, but recently i upgraded the tv in the spare bedroom so the old samsung tv ended up in my office. i have decided to plug it in an use it as a third monitor to watch youtube tv on... works great.... until the blue screen... i cant find a pattern yet as to why it happens, just seems to be random.

       

      the monitors are connected through dp, and the tv is through hdmi.

       

      i have the latest drivers for my RX480... what gives???

        • Re: tv as monitor blue screen
          Hardwood

          Need more info: INFORMATION REQUIRED WHEN POSTING A QUESTION

          Specifically monitor models, cables and adapters from gpu to monitors.

          I don't  understand "until the blue screen". Do you mean you're watching a vid and all good then the screen just goes blue? or is this a window's error???

            • Re: tv as monitor blue screen
              dirtyelf

              sorry about that...

              CPUMB
              GPU
              RAM
              HDPSU
              Monitor 1
              Monitor 2Monitor 3
              Intel Core i7-870ASUS P7P55D-E PROMSI RADEON RX480 8GBG.Skill Ripjaws 2 x 8GBCrucial MX 300Corsair 650TX 650 WattDell U2417HDell U2417HSamsung TV

              The PC is running Windows 7 Home Premium SP1. Monitor 1 & 2 are connected through display port cables to the RX480 and the Samsung TV is connected via an HDMI cable to the RX480. There are no adapters, I am using the native outputs on the RX480. I am running the monitors at 1920x1080 and the TV at 1680x1050.

               

              Yes I am able to use the TV most of the time perfectly normal, usually to watch youtube tv. Once or twice a day I get a blue screen error bug check code 209 which points to:

              "DRIVER_IRQL_NOT_LESS_OR_EQUAL"

               

              Radeon Software Version - 18.7.1

              Radeon Software Edition - Adrenalin

              Graphics Chipset - Radeon (TM) RX 480 Graphics

              Memory Size - 8192 MB

              Memory Type - GDDR5

              Core Clock - 1291 MHz

              Windows Version - Windows 7 (Service Pack 1) (64 bit)

              System Memory - 16 GB

              CPU Type - Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz

              Radeon Settings Version - 2018.0711.1421.24002

              Driver Packaging Version - 18.20.19.01-180711a-330899E-RadeonSoftwareAdrenalin

              Provider - Advanced Micro Devices, Inc.

              2D Driver Version - 8.1.1.1634

              Direct3D® Version - 9.14.10.01350

              OpenGL® Version - 24.20.11000.14523

              OpenCL™ Version - 24.20.12019.1010

              AMD Mantle Version - Not Available

              AMD Mantle API Version - Not Available

              AMD Audio Driver Version - 7.12.0.7728

              Vulkan™ Driver Version - 2.0.33

              Vulkan™ API Version - 1.1.73

              Graphics Card Manufacturer - Powered by AMD

              Graphics Chipset - Radeon (TM) RX 480 Graphics

              Device ID - 67DF

              Vendor ID - 1002

              SubSystem ID - 3415

              SubSystem Vendor ID - 1462

              Revision ID - C7

              Bus Type - PCI Express 3.0

              Current Bus Settings - PCI Express 2.0 x16

              BIOS Version - 015.050.000.000

              BIOS Part Number - BK-AMD VER015.050.000.000.000000

              BIOS Date - 2016/09/14 03:41

              Memory Size - 8192 MB

              Memory Type - GDDR5

              Memory Clock - 2000 MHz

              Core Clock - 1291 MHz

              Total Memory Bandwidth - 256 GByte/s

              Memory Bit Rate - 8.00 Gbps

              2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

                • Re: tv as monitor blue screen
                  dirtyelf

                  Here is the full error log. This seems to point to power, could it be the PSU not able to handle the needs from the GPU? 650W should be plenty, no?

                   

                  Log Name:      System

                  Source:        Microsoft-Windows-Kernel-Power

                  Date:          10/20/2018 00:49:50

                  Event ID:      41

                  Task Category: (63)

                  Level:         Critical

                  Keywords:      (2)

                  User:          SYSTEM

                  Computer:      Bryan-i7

                  Description:

                  The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

                  Event Xml:

                  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                    <System>

                      <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

                      <EventID>41</EventID>

                      <Version>2</Version>

                      <Level>1</Level>

                      <Task>63</Task>

                      <Opcode>0</Opcode>

                      <Keywords>0x8000000000000002</Keywords>

                      <TimeCreated SystemTime="2018-10-20T04:49:50.572009200Z" />

                      <EventRecordID>62493</EventRecordID>

                      <Correlation />

                      <Execution ProcessID="4" ThreadID="8" />

                      <Channel>System</Channel>

                      <Computer>Bryan-i7</Computer>

                      <Security UserID="S-1-5-18" />

                    </System>

                    <EventData>

                      <Data Name="BugcheckCode">209</Data>

                      <Data Name="BugcheckParameter1">0x42</Data>

                      <Data Name="BugcheckParameter2">0x2</Data>

                      <Data Name="BugcheckParameter3">0x0</Data>

                      <Data Name="BugcheckParameter4">0xfffff8800f27f8d3</Data>

                      <Data Name="SleepInProgress">false</Data>

                      <Data Name="PowerButtonTimestamp">0</Data>

                    </EventData>

                  </Event>

                    • Re: tv as monitor blue screen
                      Hardwood
                      1 of 2 people found this helpful
                      • Re: tv as monitor blue screen
                        elstaci

                        This is a normal error when you shut down the computer without using Windows to shut it down.

                         

                        Does the BSOD still occur if you have the TV disconnected or only when the TV is connected?

                         

                        Does your TV support the same resolution as your monitors?

                         

                        What is the Make & Model of the television?

                          • Re: tv as monitor blue screen
                            dirtyelf

                            I did not shut down the computer without using windows shutdown. Perhaps that was the wrong error from the event viewer, or the shutdown occurred for some other reason.

                             

                            I have been running this PC with the two dell's connected for 3+ years without a blue screen. It seems to be only when the TV is connected. I'll leave it unplugged for the next few days and see if I am still getting the errors. I suspect I will not, but better to be certain.

                             

                            I changed the resolution to 1920x1080 to match the monitors, and I still got a blue screen error.

                             

                            The TV is a Samsung LN40B540P8FXZA

                             

                            The latest blue screen was "BAD_POOL_HEADER"

                              • Re: tv as monitor blue screen
                                elstaci

                                Several website concerning the BSOD error "BAD_POOL_HEADER" besides indicating a bad driver or corrupt or incompatible driver says it could also indicate a bad RAM MEMORY Module or possibly a Hard drive.

                                 

                                You can always run MEMTEST86 just to eliminate faulty RAM and use CHKDSK to check your hard drive or Seatools in DOS during boot up.

                                 

                                Also try the Window Qualified AMD driver which I believe is 18.5.1. and see if you still get BSOD with the TV connected.

                                 

                                Is your Windows the latest version 1809 or still from the April version 1803?

                                 

                                Be sure your RX 480 has its GPU Power cable connected.

                                 

                                What is the Make & Model of your motherboard and what CPU do you have installed. Maybe updating your Motherboard's BIOS to the latest, if you haven't yet, might help. Also updating the Motherboard's CHIPSET is useful.

                                  • Re: tv as monitor blue screen
                                    dirtyelf

                                    I'll run memtest to make sure there isn't a huge coincidence with a ram module failing at the same time I decided to plug in a new monitor.

                                    When I run winver I get windows 7 home premium version 6.1 (build 7601: SP1) Not sure if that is 1809, or 1803? Or maybe I'm way behind? Windows update says I am up to date...

                                    Where do I tell which AMD driver I have installed? In my radeon settings app it says I currently have 18.7.1 installed but the recommended is 18.5.1... is that the control panel software version or the driver version?

                                      • Re: tv as monitor blue screen
                                        elstaci

                                        Sorry, my mistake, I forgot that you have Windows 7. The versions I stated was for Windows 10. My error.

                                         

                                        Here is the latest Window 7 AMD Driver for the RX 480 : Radeon™ RX 480 Drivers & Support | AMD .

                                         

                                        It has both the Optional version 18.10.1 and the Windows Qualified AMD Driver 18.5.1,

                                        Annotation.png

                                          • Re: tv as monitor blue screen
                                            dirtyelf

                                            I now have 18.5.1 adrenalin installed.

                                            I ran memtest86+ for 21 hours and did get two errors. This could be causing a problem, but more than likely they were soft errors because they did not repeat on multiple passes through the tests.

                                            I have not run chkdsk yet.

                                            I have left the TV unplugged and as of yet I have not had a blue screen. I'll leave it like this for a few more days and monitor (no pun intended) the status to report back.

                                            • Re: tv as monitor blue screen
                                              dirtyelf

                                              I have had the TV's HDMI cable unplugged for the past few days and no blue screens. I'm going to plug it back in now and see if they return.

                                                • Re: tv as monitor blue screen
                                                  elstaci

                                                  If you connect the TV back and starts BSODing. Then it is positive proof that the TV is causing the crashes when hooked up to the computer.

                                                   

                                                  One way to eliminate the TV as the reason for the BSODs is by connecting another HDMI television/Monitor and see if it BSODs. If it does BSOD, than you know you have to troubleshoot the computer. If it doesn't BSOD, then it could mean the TV that causes the crashes is configured in a way to caused the computer to BSOD.