AnsweredAssumed Answered

Problem with atidxx64.dll, pc freezes, windows 8.1

Question asked by polnocnica on Oct 15, 2018
Latest reply on Oct 18, 2018 by elstaci

Hi everyone I  have a problem, from time to time my PC freezes, I can't do anything, even restart button doesn't work; only pressing power button for few seconds shut it down. 2 days ago i bought a new ssd disc because my old one broke (and i assumed dying disc is causing this problem, but now i see it still exist) installed fresh new copy of windows 8.1, and all drivers, and it worked maybe 2 hours and freezes. It doesn't matter what i do, play a game, watch a movie, etc. and sometimes PC run smoothly for a day or two, and after that it freezes 3 times in one day.

In the event log i have appcrash that happened right before freeze:


Faulting application name: Explorer.EXE, version: 6.3.9600.17415,

time stamp: 0x54503a3a

Faulting module name: atidxx64.dll, version:,

time stamp: 0x595c0e57

Exception code: 0xc0000005

Fault offset: 0x000000000069bdb2

Faulting process id: 0xe9c

Faulting application start time: 0x01d464cb53693beb

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\atidxx64.dll

Report Id: 91e53a18-d0be-11e8-8254-1c1b0dedba98


My PC spec:

Motherboard: Gigabyte GA-B250-HD3P (F8)

CPU: Intel Pentium G4560

Graphic: AMD Radeon R9 290

Ram 8 GB

PSU: SilentiumPC Vero L2 500W

Windows 8.1 64-bit


Radeon Software Version



Any help will be appreciated.