5 Replies Latest reply on Oct 17, 2018 4:40 AM by fsadough

    Radeon Pro WX 3100 + Radeon R7 430 = "Windows has stopped this device because it has reported problems" Code 43

    larsbars

      Hi all,

       

      I have a HP EliteDesk 705 G3 Small Form Factor PC

       

      I want to use 5 monitors, and the included Radeon R7 430 GPU only contains two display outs, so I purchased a Radeon Pro WX 3100 GPU, due to it's small form factor and features.

       

      Problem: Installing/enabling the WX3100 causes the R7 430 to stop working, and installing/enabling the R7 430 causes the Pro WX 3100 to stop working.

       

      Right now it seems like the drivers for both of the cards are as up-to-date as they can be, but the cards will not both be enabled at the same time. I have tried removing the cards and installing one at a time, and they do work independently, but I need both of them to work simultaneously so I can use 5 displays.

       

      Describe your system:

      • AMD Graphics Card
        • Radeon PRO WX 3100 4GB
        • Radeon R7 430 2GB
      • Desktop or Laptop System
      • Operating System
        • Windows 10 1803 64bit
      • Driver version installed
        • Radeon Pro and AMD FirePro Software Version

        • 18.Q3.1

      • Display Devices
        • Dell P2311H - 1920x1080@60Hz - Connected via DVI to DisplayPort to WX3100
        • Dell P2311H - 1920x1080@60Hz - Connected via DVI to DisplayPort to R7 430
      • Motherboard + Bios Revision
        • HP EliteDesk 705 G3 SFF UEFI P09 v2.17
      • CPU/APU
        • AMD Ryzen 7 PRO 1700X Eight-Core Processor
      • Power Supply Unit  Make, Model & Wattage
        • HP 200w
      • RAM
        • DDR4 16GB

      Describe your issue:

      • Installing/enabling the WX3100 causes the R7 430 to stop working, and installing/enabling the R7 430 causes the Pro WX 3100 to stop working.

       

      Thanks in advance for your help,

       

      Added formal problem submission form. Message was edited by: Lars Passic