2 Replies Latest reply on Oct 15, 2018 2:13 PM by elstaci

    2400G Vega 11 black screen

    woricek

      Hi,

       

      after new Windows updates and installing Radeon drivers for Vega 11 I get no signal on my HP 22w monitor. I have fresh installation of Windows 10. When I plug the TV in, it works. When I plug monitor back it is black. After restart I see all booting stuff on the monitor until windows logo shows up for a second. Then it becomes black. I unistalled Radeon driver and changed my video driver back to windows default and my monitor works. I tired radeon versions 18.5.1 and 18.10.1. I tried installing driver for monitor from HP site but it didnt have any impact on the problem. Only graphics driver change had any impact on it.

       

      Specs:

      processor: R5 2400G

      graphics: integrated Vega 11

      motherboard: Asus Prime A320M-K

      System: Windows 10 with all available updates

        • Re: 2400G Vega 11 black screen
          dstmnd89x

          Almost sounds like the driver is causing the computer to treat the monitor as an extended display instead of a primary. Have you tried connecting more than one display to check if maybe this is the case?

          • Re: 2400G Vega 11 black screen
            elstaci

            If you have a monitor and a tv connected to the same GPU card. When you boot up to Windows and the Monitor is black do you have video on the TV set?

             

            If you have video on the tv set, go to Windows Settings - Display and make sure your Monitor is set as "Default" and not your TV Set. Also under "Display" check and try a lower Resolution for the Monitor and see if you get video. If by any chance Windows Resolution is set higher than the Monitor is capable of displaying it will be black. Just guessing at the moment.

             

            Try a previous AMD Driver and see if you get video from the Monitor..

             

            I have a HDMI Monitor and HDMI HD Television set connected via HDMI at the same time on my GPU card. Sometimes, when I have no video on my Monitor, I have video on the Television set .This allows me to go to Windows Settings to try and configure Display or uninstall whatever I believe is causing the issue. Just a thought.

             

            Also check your Motherboard's BIOS setting to make sure your Integrated GPU is default and not set on PCIe unless you have a separate GPU card installed. If you have a separate GPU card installed, most of the time BIOS will automatically make that the Default GPU display.

             

            Also you may want to double check the settings on the Monitor that is it set for the correct type of connection - HDMI , DP, DVI or VGA.