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New RX560-4GB crashing intermittently.

Question asked by maxdfw1 on Oct 9, 2018
Latest reply on Jul 5, 2019 by shakhzod

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Hey everyone, not exactly sure which part of the forum to post this, mods feel free to delete this if it's in the wrong place. I thought I'd try here after searching around on google, reddit, youtube, and several other places and couldn't figure out what is wrong with my PC.

-AMD Graphics Card

XFX RX560 4GB

-Desktop or Laptop System

Desktop

-Operating System

Windows 10 64bit Pro

-Driver version installed

Latest as of 10/9 (18.9.3)

-Display Devices

Acer 23" monitor HDMI to HDMI on RX560

-Motherboard + Bios Revision

Gigabyte AB350M-DS3H - all chipset and bios up to date as of 10/9

-CPU/APU

Ryzen 2200G, stock clocks with wraith spire cooler + arctic silver five TP

-Power Supply Unit Make, Model & Wattage

EVGA 500BQ

-RAM

Corsair Vengance DDR-4 2400 4GBx2 kit

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I just recently installed a new RX560 4GB (with a 6pin plug that is plugged in) in my system to game with. I was previously using the built in APU on my 2200G. Now that I have a graphics card in my system, I am getting all kinds of issues from black screens to reboots to driver failures to full lock ups that require a manual reboot. Sometimes my game will freeze then go to a black screen. Sometimes it hangs there and forces me to manually reboot the computer, sometimes it turns off my monitor and tells me no input and I have to manually reboot, sometimes it just reboots my computer immediately.

Before I had a dedicated graphics card I had zero issues with this system.

I have checked the event log and have these errors:

"Warning - Display - Display driver amdkmdap stopped responding and has successfully recovered." (this happens about 2-4 times a day, both while gaming and browsing the web)

"Distributed COM - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID" (like 20-30 times a day)

"Critical - Event 41 - Kernel Power - The previous system shutdown at 3:19:47 PM on 10/9/2018 was unexpected." (this happens about 1-2 times a day while gaming)

This is all while playing Forza Horizon 3 (the only PC game I currently have, I built this computer to play it)

-----------------

So far I've tried:

-full wipe & reinstall of windows 4x

-ssd diagnostics tool

-memtest for 8 hours, no faults found

-PSU test with OCCT

-Updated bios, changed CMOS battery, ensured nothing is overclocked or altered

-Furmark GPU stress test for several hours

-Furmark GPU & CPU test at the same time

-Prime95 test for 30 minutes

-wiping all drivers with DDU and trying both older drivers and newer drivers (currently on 18.9.3)

-Fully updating all windows updates and chipsets and everything else I could possibly update the drivers on

-Ive tried a spare 500W PSU I had, same issues, same reboots and freezes

-Reseated the ram, the psu cables and CPU, even got a new cooler and TP for the CPU

Does anyone have any suggestions? Things I should try? I don't have another PC to put the graphics card in unfortunately.

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dstmnd89x Oct 12, 2018 11:07 AM

450-500w should be plenty for the card, but depending on how the PSU is designed it may not be providing enough peak power if the card is trying to draw more current, unless the system is powering off while no games or 3d applications are running of course. Games provide unique load for GPU's so tests may not always reveal every potential issue.

If it's not the power supply, you may have gotten a card with faulty video memory; the only solution there is to RMA I'm afraid.

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maxdfw1 @ dstmnd89x on Oct 12, 2018 11:32 AM

I actually returned the card to Microcenter and got another of the same card. Same problems still happening. I tried with a 700w PSU from a friend yesterday and the same thing was happening, as it was with my backup corsair 500w psu I tried. It's starting to happen outside of games on the desktop and when I'm browsing chrome as well. :\

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dstmnd89x @ maxdfw1 on Oct 12, 2018 3:21 PM

Ok, so that rules out the PSU or faulty card theory, which is helpful.

What were your GPU temperatures while you were stress testing? Are you using a custom fan curve in Radeon Settings or any other 3rd party tool such as Afterburner? You could also completely disable the APU graphics and to avoid any sort of proprietary GPU power saving function, just to be safe. That'd be a stretch but I typically disable everything that I don't use.

Do you have any other PCIe graphics cards to try on the board? Could be anything... something a few gens old even.

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maxdfw1 @ dstmnd89x on Oct 12, 2018 3:24 PM

It stayed around 61c when 100% maxed out. Haven't used any third party over or underclocking utlity, and my APU has been disabled in the bios since I got the card.

Unfortunately I don't have any other cards to try, except onboard graphics.

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dstmnd89x @ maxdfw1 on Oct 14, 2018 6:39 PM

Odd. Is this system protected with a UPS of some type? Is the power reliable in your area?

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chopper93120 Oct 12, 2018 12:47 PM

Did your computer doing a sound like "drrrrrrrr"(in your headset) ?

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maxdfw1 @ chopper93120 on Oct 12, 2018 3:26 PM

No, I don't have a headset hooked up. The only odd sound I've had happen was a beeping sound through my speakers like Morris code when I moved my mouse a few times that I googled and was linked to a windows 10 update, but that's stopped since the latest update.

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shakhzod @ chopper93120 on Jul 4, 2019 12:09 PM

I have the same problems as him and when the music plays in the headset makes such a sound, what do you think about it?

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chopper93120 @ shakhzod on Jul 5, 2019 4:38 AM

Hey, you want like what i'll say but there is no curse for it x_x, i got my r9 390x allmost 2 years ago and it still crashing. There is a technique that may work cos it work for me : when the crash arrives just restart your pc by the restart button on your computer, it wont crash next time.

Télécharger Outlook pour Android<https://aka.ms/ghei36>

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shakhzod @ chopper93120 on Jul 5, 2019 10:40 AM

in my opinion your method does not help me, the most strange thing is that it does not happen when I play games

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10 Replies

dstmnd89x Oct 12, 2018 11:07 AM
Mark Correct
Correct Answer
450-500w should be plenty for the card, but depending on how the PSU is designed it may not be providing enough peak power if the card is trying to draw more current, unless the system is powering off while no games or 3d applications are running of course. Games provide unique load for GPU's so tests may not always reveal every potential issue.

If it's not the power supply, you may have gotten a card with faulty video memory; the only solution there is to RMA I'm afraid.
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- maxdfw1 @ dstmnd89x on Oct 12, 2018 11:32 AM
  Mark Correct
  Correct Answer
  I actually returned the card to Microcenter and got another of the same card. Same problems still happening. I tried with a 700w PSU from a friend yesterday and the same thing was happening, as it was with my backup corsair 500w psu I tried. It's starting to happen outside of games on the desktop and when I'm browsing chrome as well. :\
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  - dstmnd89x @ maxdfw1 on Oct 12, 2018 3:21 PM
    Mark Correct
    Correct Answer
    Ok, so that rules out the PSU or faulty card theory, which is helpful.
    
    What were your GPU temperatures while you were stress testing? Are you using a custom fan curve in Radeon Settings or any other 3rd party tool such as Afterburner? You could also completely disable the APU graphics and to avoid any sort of proprietary GPU power saving function, just to be safe. That'd be a stretch but I typically disable everything that I don't use.
    
    Do you have any other PCIe graphics cards to try on the board? Could be anything... something a few gens old even.
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    - maxdfw1 @ dstmnd89x on Oct 12, 2018 3:24 PM
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      Correct Answer
      It stayed around 61c when 100% maxed out. Haven't used any third party over or underclocking utlity, and my APU has been disabled in the bios since I got the card.
      
      Unfortunately I don't have any other cards to try, except onboard graphics.
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      - dstmnd89x @ maxdfw1 on Oct 14, 2018 6:39 PM
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        Odd. Is this system protected with a UPS of some type? Is the power reliable in your area?
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chopper93120 Oct 12, 2018 12:47 PM
Mark Correct
Correct Answer
Did your computer doing a sound like "drrrrrrrr"(in your headset) ?
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- maxdfw1 @ chopper93120 on Oct 12, 2018 3:26 PM
  Mark Correct
  Correct Answer
  No, I don't have a headset hooked up. The only odd sound I've had happen was a beeping sound through my speakers like Morris code when I moved my mouse a few times that I googled and was linked to a windows 10 update, but that's stopped since the latest update.
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- shakhzod @ chopper93120 on Jul 4, 2019 12:09 PM
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  I have the same problems as him and when the music plays in the headset makes such a sound, what do you think about it?
  Like • Show 0 Likes0
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  - chopper93120 @ shakhzod on Jul 5, 2019 4:38 AM
    Mark Correct
    Correct Answer
    Hey, you want like what i'll say but there is no curse for it x_x, i got my r9 390x allmost 2 years ago and it still crashing. There is a technique that may work cos it work for me : when the crash arrives just restart your pc by the restart button on your computer, it wont crash next time.
    
    Télécharger Outlook pour Android<https://aka.ms/ghei36>
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    - shakhzod @ chopper93120 on Jul 5, 2019 10:40 AM
      Mark Correct
      Correct Answer
      in my opinion your method does not help me, the most strange thing is that it does not happen when I play games
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New RX560-4GB crashing intermittently.

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