7 Replies Latest reply on Oct 14, 2018 6:39 PM by dstmnd89x

    New RX560-4GB crashing intermittently.


      Hey everyone, not exactly sure which part of the forum to post this, mods feel free to delete this if it's in the wrong place. I thought I'd try here after searching around on google, reddit, youtube, and several other places and couldn't figure out what is wrong with my PC.


      -AMD Graphics Card

      XFX RX560 4GB

      -Desktop or Laptop System


      -Operating System

      Windows 10 64bit Pro

      -Driver version installed

      Latest as of 10/9 (18.9.3)

      -Display Devices

      Acer 23" monitor HDMI to HDMI on RX560

      -Motherboard + Bios Revision

      Gigabyte AB350M-DS3H - all chipset and bios up to date as of 10/9


      Ryzen 2200G, stock clocks with wraith spire cooler + arctic silver five TP

      -Power Supply Unit  Make, Model & Wattage

      EVGA 500BQ


      Corsair Vengance DDR-4 2400 4GBx2 kit




      I just recently installed a new RX560 4GB (with a 6pin plug that is plugged in) in my system to game with. I was previously using the built in APU on my 2200G. Now that I have a graphics card in my system, I am getting all kinds of issues from black screens to reboots to driver failures to full lock ups that require a manual reboot. Sometimes my game will freeze then go to a black screen. Sometimes it hangs there and forces me to manually reboot the computer, sometimes it turns off my monitor and tells me no input and I have to manually reboot, sometimes it just reboots my computer immediately.



      Before I had a dedicated graphics card I had zero issues with this system.



      I have checked the event log and have these errors:


      "Warning - Display - Display driver amdkmdap stopped responding and has successfully recovered." (this happens about 2-4 times a day, both while gaming and browsing the web)

      "Distributed COM - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID" (like 20-30 times a day)

      "Critical - Event 41 - Kernel Power - The previous system shutdown at 3:19:47 PM on 10/9/2018 was unexpected." (this happens about 1-2 times a day while gaming)



      This is all while playing Forza Horizon 3 (the only PC game I currently have, I built this computer to play it)






      So far I've tried:



      -full wipe & reinstall of windows 4x

      -ssd diagnostics tool

      -memtest for 8 hours, no faults found

      -PSU test with OCCT

      -Updated bios, changed CMOS battery, ensured nothing is overclocked or altered

      -Furmark GPU stress test for several hours

      -Furmark GPU & CPU test at the same time

      -Prime95 test for 30 minutes

      -wiping all drivers with DDU and trying both older drivers and newer drivers (currently on 18.9.3)

      -Fully updating all windows updates and chipsets and everything else I could possibly update the drivers on

      -Ive tried a spare 500W PSU I had, same issues, same reboots and freezes

      -Reseated the ram, the psu cables and CPU, even got a new cooler and TP for the CPU


      Does anyone have any suggestions? Things I should try? I don't have another PC to put the graphics card in unfortunately.