12 Replies Latest reply on Oct 5, 2018 1:53 PM by amdmatt

    RMA Question: What Should I Do Now?


      My Ryzen 7 2700x is out for RMA and I got this email yesterday, not really sure what it means, or what's happening as I've reached out to the support rep I was working with twice with no response so far to any of my inquiries. If an AMD support rep wants me to PM any info I redacted out of the email I'm happy to do so.


      Dear FREITAG



      This is a confirmation notice from AMD Global Customer Care with

      regards to Cross Ship Warranty Request RMA# [redacted]. for your AMD

      retail packaged Processor(s) in a Box.



      Product         Serial#         Result




      YD270XBGAFBOX  [redacted]       RETURN RECEIVED



      This is to confirm receipt of your defective product which you shipped

      back to us as part of the Cross Ship Warranty Replacement.



      This completes this transaction and we thank you for your business.



      Best regards,



      AMD Global Customer Care.