Processors

[babyghoul]

I have filled out a support ticket twice now and haven't gotten a reply so here I am. I bought a Ryzen 5 2600 and an ASUS b350-f motherboard for a new build I'm working on and found out that the BIOS wasn't updated enough for my CPU to work. I filled out a request to get a boot kit, and received the boot kit in the mail about a week ago now. I used the CPU provided to install windows and update my BIOS so that I would be able to use my Ryzen 5. After taking out the CPU the boot kit provided, I swapped it for my Ryzen 5, only to find out I still couldn't get my PC to POST. I contacted ASUS and spoke with their tech support and ruled out any possibility that this problem was due to my motherboard. They told me I should contact AMD because it seems to be my CPU that isn't functioning properly. Can anybody possibly help me get this sorted out?

[elstaci]

Open a Online AMD RMA REQUEST Ticket for your Ryzen CPU and see what they say. Here is where you can fill out the RMA Online : https://support.amd.com/en-us/warranty/rma

This the latest Asus BIOS for your Motherboard. Is the one you updated with: ROG STRIX B350-F GAMING Driver & Tools | Motherboards | ASUS USA

BIOS

Version 40242018/09/217.82 MBytes

ROG STRIX B350-F GAMING BIOS 4024
1. Improve system performance

Do you have all the Motherboard Power PSU cables connected including the extra CPU Power connectors?

What type of BEEPS do you hear when it is booting up during POST?

Is your RAM MEMORY listed in Asus Motherboard QVL list for the Ryzen 2xxx series CPU? https://dlcdnets.asus.com/pub/ASUS/mb/SocketAM4/STRIX_B350-F_GAMING/ROG-STRIX-B350-F-GAMING_Memory_Q...

Is your CPU Cooler installed correctly and it is tight against the CPU surface?