AMD Graphics Card
ATI Mobility Radeon HD 5470 Graphics (switchable)
Desktop or Laptop System
HP G62-b15SV (XF346EA#b1a)
Windows 10 64bit (1803)
Driver version installed
AMD 26/2/2016 15.301.1901.0 for ATI Mobility Radeon HD 4200 series
AMD 26/2/2016 15.301.1901.0 for AMD Mobility Radeon HD 5000 series
Laptop display 15.6" (1366x768)
Motherboard + Bios
HP Bios Version F.2B
2.2 GHz AMD Athlon II Dual-Core Processor P340
Power Supply Unit Make, Model & Wattage
90 W AC Power Adapter
Describe your issue:
Have to say that, i had the same problem the first time i upgraded from windows 7 (64bit) to windows 10 (64bit), about 1 year ago. I remember that i solved it after testing different solutions i tried from web searching and finally after disabling the card: "AMD Mobility Radeon HD 5000 series".
Unfortunately, after a recent windows updated i lost 1366x68 resolution. There is only option for 1024x768 or 800x600 resolution. As a result things on screen are stretched.
I downloaded and tried to install:
Catalyst Software Suite - 15.7.1 WHQL
Radeon Software Crimson Edition Beta - Crimson Edition 16.2.1 Beta
Unfortunately, installation is interrupted with blue screen error saying that there was a problem with "atikmdag.sys". After restarting, i updated display drivers through windows device manager. Now i can see the two display adapters:
- AMD Mobility Radeon HD 5000 series (with a yellow prompt)
- ATI Mobility Radeon HD 4200 series
but still there is no option for resolution above 1024x768.
If i click on "Radeon Settings" i get message: "No AMD graphics driver is installed, or the AMD drivers are not functioning properly. Please install the AMD driver appropriate for your AMD hardware".