AnsweredAssumed Answered

New RX580 8Gb Golden not running games

Question asked by tezlad on Sep 24, 2018
Latest reply on Sep 30, 2018 by elstaci

Hi all.

I recently built a new pc. Everything was running fine, steam games were ok, managed to play Scum for a good few hours on high settings with no problem , even a marked improvement over my last build. Installed Star Control: Origins (which i got free from AMD with the purchase of the card) and played for a few hours. Game crashed , had to hard reset and now no games work. Get to title screen then hangs and quits. Searched the net for people with similar problems and there are a few. Spent 3 days trying everything i could find/think of to resolve this issue but no joy. Pulled the card and tried in a different rig and getting the same results. D3D device not responding.


Current build:

Windows 10 Pro

AMD Ryzen 5 1600 6 core

RX 580 8GB Red Devil Golden

16GB Corsair Vengeance DDR4 (2x8GB)

MSI X470 Gaming Plus

2x25" BenQ panels

1TB WD blue

1TB Seagate SSHD


NO OC,  stock clocks on all.


Tried many fixes found on the net, also clean installs of drivers using DDU safe mode, DSIM Scannow, Tdlr , Reinstalled games and eventually Win10. Tried stress tests/benchmark and crashed Kombustor. DX reinstall. MS Visual C++ redo etc.


Eventually pulled the card and put in a spare 1050Ti and i have no problems at all.


I would also like to add that i have been building AMD/ATI PC's for over 25 years and i have never had this much trouble from one of your cards. Looking through the net and i was surprised to see so many having similar trouble with the 580. This has knocked my confidence in your components.


Thanks in advance for any help.