6 Replies Latest reply on Sep 26, 2018 3:23 AM by iiadi

    Failed to load WirelessVR-windesktop64.dll!

    iiadi

      I am trying to record on the ReLive but it's not working. Perhaps it worked before. I really don't know what is this error and I need a fix for it so I can record through my GPU. There is no VR in my computer, I really don't know why it considers that I have a VR. I tried to search a solution on the internet but I couldn't find any.
      This is the log:

      Process Id:13740

      Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component GetBigSWVersion->GetGPUCache; keep dirty flag

      Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component EnsureBigSWCache::BigSWVerion_:201750

      Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component < 18.50; dvrSupport=1, px=0

      Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component SystemServices::IsRSInContentUIAvailable: Yes

      Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component IsDvrPossibleOnThisHardware: < 18.50, notPX: 1, notDG: 1

      Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component Topology is dirty

      Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component GPU 256 active 1

      Thread Id:13864 2018:09:23-18:12:00 DEBUG system_services_component \\.\DISPLAY8 AdapterIndex 0 VidPnSourceId 0

      Thread Id:13864 2018:09:23-18:12:00 ERROR remote_server_component Failed to load WirelessVR-windesktop64.dll!

      Thread Id:13864 2018:09:23-18:12:01 DEBUG dvrmanager_component DX9 : Choosen Device 0: Device ID: 67DF [Radeon RX 580 Series]

      Thread Id:13864 2018:09:23-18:12:01 DEBUG dvrmanager_component OpenCL Init start

       

      This is my computer:

       

      System: Windows 10 Enterprise 64-bit

      CPU: Intel Core i7 6700 @3.40GHz Skylake 14nm Technology
      RAM: 16.00GB Dual-Channel Unknown @1066MHz (15-15-15-35)
      Motherboard: Gigabyte Technology Co. Ltd. B150M-D3H-CF (U3E1)
      Graphics: 2460G4 (1920x1080@144Hz) - monitor
                     8192MB ATI Radeon RX580 Series (ASUStek Computer Inc) - GPU

        • Re: Failed to load WirelessVR-windesktop64.dll!
          elstaci

          Found this about that specific DLL. It is part of H.264 AMD APP Codec which probably deals with Relive Recording feature:

          amf-core-windesktop32.dll, amf-component-vce-windesktop32.dll, amf-core-windesktop64.dll, amf-component-vce-windesktop64.dll

          This file is required when only using AMD APP H264 encoder.

          This probably doesn't apply to you but it involves the H.265 codec.

          AMD ADVANCED MEDIA FRAMEWORK : https://gpuopen.com/gaming-product/advanced-media-framework/ .

          Copied from AMF Website:

          Advanced Media Framework

          Drivers, SDKs and Libraries

          Advanced media Framework SDK

          The Advanced Media Framework SDK provides developers with optimal access to AMD GPUs for multimedia processing. This SDK may be used in developing wireless display, remote desktop, video editing, transcode and playback applications. Specifically, developers can use the AMF SDK for accessing AMD media accelerators for video encoding and decoding and color space conversions.

          Advanced Media Framework Benefits

          The AMF SDK allows optimization of application performance by utilizing CPU, GPU compute shaders and hardware accelerators for media processing. These optimizations are applicable to a wide range of applications such as gaming or content creation. Programming of AMD Video Engines (UVD and VCE blocks) is also an important part of the functionality that AMF provides to developers.

          • Version 1.4 includes support for the H.265 encoder(HEVC) and bug fixes.
          • Version 1.4.4 includes support for FFMPEG 3.3.1 and bug fixes.
          • Version 1.4.6 has support for Game DVR and bug fixes.
          • Version 1.4.7 has support for Video Stitching and bug fixes.
          • Version 1.4.9 has support for Vulkan® and Linux® along with bug fixes (Vulkan encoder supports H.264 only).

          Requirements

           

           

          You didn't mention what AMD Driver version you are using. Here is the latest driver for the RX 580: Radeon™ RX 580 Drivers & Support | AMD

          1 of 1 people found this helpful
            • Re: Failed to load WirelessVR-windesktop64.dll!
              iiadi

              I actually got the newest version of my GPU Driver.. But it's still not working though, changed the encoder to H.265 and it still says the same thing in the logs.

                • Re: Failed to load WirelessVR-windesktop64.dll!
                  elstaci

                  Do you have the latest BIOS and Intel CHIPSET installed from Gigabyte Support? Sometimes updating those two will make AMD Drivers more compatible with Windows and the Hardware of the Motherboard.: GA-B150M-D3H (rev. 1.0) | Motherboard - GIGABYTE Global

                  BIOS UPDATE

                  F24

                  5.57 MB

                  2018/04/18

                  Update CPU Microcode

                  Intel INF installation

                  (Note) Win10 ver.1709 \ver.1803 supported.

                  [10.1.17695.8086]

                  4.71 MB

                  2018/07/05

                  Intel VGA Driver

                  (Note) Win10 ver.1709 \ver.1803 supported.

                  [100.6170]

                  355.09 MB

                  2018/07/02

                    • Re: Failed to load WirelessVR-windesktop64.dll!
                      iiadi

                      I tried it. But the BIOS and the VGA don't work. Only CHIPEST

                        • Re: Failed to load WirelessVR-windesktop64.dll!
                          elstaci

                          Can you clarify by what you meant when you said BIOS don't work?

                           

                          BIOS failed to install or you already have the latest BIOS installed?

                           

                          What BIOS Version do you have currently installed?  I know that BIOS many times helps AMD Drivers install and run correctly by making Windows and Hardware more compatible.

                           

                          I usually advice Users to follow this simple basic procedure in installing AMD Drivers:

                           

                          install AMD driver:

                           

                          1) Download the correct AMD Full Set of drivers from AMD Support. Make sure your Windows is fully updated via Windows Update. Windows Must be fully updated because the latest AMD Drivers requires all the latest "Optional" and "Recommended" updates to be installed.

                           

                          2) Use Windows Uninstall to uninstall current AMD driver and software and disconnect the internet from your computer. Then use DDU (Display Driver Uninstaller)  from Wagnardsoft  Forum in Safe Mode. This will eliminate all traces of the AMD driver and software from your computer.

                           

                          Delete C: \ AMD folder from the Root Directory. Reboot

                           

                          3) Go to Device Manager and click "Display Adapter" and make sure you are on the MS Basic Display Adapter. If not, uninstall the AMD driver using Properties.

                           

                          4) Try reinstalling the AMD FULL SET OF DRIVERS that you have downloaded manually. Make sure you disable the Internet to prevent Windows from installing a newer version. So configure windows to prevent it from updating drivers via windows update. So it has been mentioned to disable any anti-virus programs before installing AMD Drivers.

                           

                          5) If the new AMD drivers installs and works correctly, delete again the C: \ AMD folder from the root directory. To save space on the HDD.

                           

                          6) Enable both the Internet and Anti-Virus program (if applicable).

                          1 of 1 people found this helpful