10 Replies Latest reply on Sep 24, 2018 12:54 PM by marinab

    Dual Graphics High Performance GPU Not Activating - 18.5.1

    marinab

      Hello everyone,

       

      I have Dual AMD Card A8 Radeon R5  R7 AMD 265,  my  problem is, since Adrenalin came out  my  Graphics card is not switching from R5 to R7 anymore event though i have  the game profile set to  high performance. It gives me very  bad Graphics,  Jagged edges and low Quality Images, If i  update to the   newest  driver it does switch to R5 to R7,but as soon  as i open the  Game  it crashes after  5 min  and then  about every 10 min again.  ,  if i install the  recommended Driver 18.5.1  and open the Game it says  Graphics has changed from R7 to R5 wich  gives me  low quality Images... I hope i explained it so someone can understand  and help me with this problem..

       

      Thank You in advance!

       

      Message was edited by: Matt B Edit title

        • Re: Dual Graphics
          kingfish

          Sounds like you have a laptop with a APU...and we need more specific information. Please furnish INFORMATION REQUIRED WHEN POSTING A QUESTION

            • Re: Dual Graphics
              marinab

                Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                               Language: English (Regional Setting: English)

                    System Manufacturer: Acer

                           System Model: Aspire E5-551G

                                   BIOS: V1.15 (type: UEFI)

                              Processor: AMD A8-7100 Radeon R5, 8 Compute Cores 4C+4G    (4 CPUs), ~1.8GHz

                                 Memory: 8192MB RAM

                    Available OS Memory: 7114MB RAM

                              Page File: 4340MB used, 4566MB available

                            Windows Dir: C:\WINDOWS

                        DirectX Version: DirectX 12

                    DX Setup Parameters: Not found

                       User DPI Setting: 96 DPI (100 percent)

                     System DPI Setting: 96 DPI (100 percent)

                        DWM DPI Scaling: Disabled

                               Miracast: Available, with HDCP

              Microsoft Graphics Hybrid: Not Supported

                         DxDiag Version: 10.00.17134.0001 64bit Unicode

              • Re: Dual Graphics
                marinab

                Display Devices

                ---------------

                           Card name: AMD Radeon(TM) R5 Graphics

                        Manufacturer: Advanced Micro Devices, Inc.

                           Chip type: AMD Radeon Graphics Processor (0x1318)

                            DAC type: Internal DAC(400MHz)

                         Device Type: Full Device (POST)

                          Device Key: Enum\PCI\VEN_1002&DEV_1318&SUBSYS_08641025&REV_00

                       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

                Device Problem Code: No Problem

                Driver Problem Code: Unknown

                      Display Memory: 4566 MB

                    Dedicated Memory: 1009 MB

                       Shared Memory: 3557 MB

                        Current Mode: 1366 x 768 (32 bit) (60Hz)

                         HDR Support: Not Supported

                    Display Topology: Internal

                Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

                     Color Primaries: Red(0.573742,0.346203), Green(0.341320,0.595227), Blue(0.161633,0.115734), White Point(0.313977,0.329602)

                   Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

                        Monitor Name: Generic PnP Monitor

                       Monitor Model: unknown

                          Monitor Id: CMN15BE

                         Native Mode: 1366 x 768(p) (60.003Hz)

                         Output Type: Internal

                Monitor Capabilities: HDR Not Supported

                Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

                      Advanced Color: Not Supported

                         Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

                Driver File Version: 8.17.0010.1404 (English)

                      Driver Version: 15.201.1101.0

                         DDI Version: 12

                      Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

                        Driver Model: WDDM 2.0

                Graphics Preemption: DMA

                  Compute Preemption: DMA

                            Miracast: Not Supported by Graphics driver

                Hybrid Graphics GPU: Not Supported

                      Power P-states: Not Supported

                      Virtualization: Not Supported

                          Block List: No Blocks

                  Catalog Attributes: N/A

                   Driver Attributes: Final Retail

                    Driver Date/Size: 8/6/2015 2:00:00 AM, 1472992 bytes

                         WHQL Logo'd: Yes

                     WHQL Date Stamp: Unknown

                   Device Identifier: {D7B71EE2-5058-11CF-E976-6E28BEC2C535}

                           Vendor ID: 0x1002

                           Device ID: 0x1318

                           SubSys ID: 0x08641025

                         Revision ID: 0x0000

                  Driver Strong Name: oem35.inf:cb0ae41458311746:ati2mtag_Kaveri_Mobile:15.201.1101.0:pci\ven_1002&dev_1318&subsys_08641025

                      Rank Of Driver: 00D10001

                         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

                         DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

                   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                        D3D9 Overlay: Not Supported

                             DXVA-HD: Not Supported

                        DDraw Status: Enabled

                          D3D Status: Enabled

                          AGP Status: Enabled

                       MPO MaxPlanes: 1

                            MPO Caps: Not Supported

                         MPO Stretch: Not Supported

                     MPO Media Hints: Not Supported

                         MPO Formats: Not Supported

                    PanelFitter Caps: Not Supported

                PanelFitter Stretch: Not Supported

                • Re: Dual Graphics
                  marinab

                  I don't see the thing is  pasted a few min ago, so i will post it again and am sorry in advance if i double post it !!

                   

                   

                  System Information

                  ------------------

                        Time of this report: 9/23/2018, 19:08:52

                               Machine name: DESKTOP-SONCV7V

                                 Machine Id: {B07CD79E-7F44-492B-BEE6-743D06F9509F}

                           Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                                   Language: English (Regional Setting: English)

                        System Manufacturer: Acer

                               System Model: Aspire E5-551G

                                       BIOS: V1.15 (type: UEFI)

                                  Processor: AMD A8-7100 Radeon R5, 8 Compute Cores 4C+4G    (4 CPUs), ~1.8GHz

                                     Memory: 8192MB RAM

                        Available OS Memory: 7114MB RAM

                                  Page File: 4340MB used, 4566MB available

                                Windows Dir: C:\WINDOWS

                            DirectX Version: DirectX 12

                        DX Setup Parameters: Not found

                           User DPI Setting: 96 DPI (100 percent)

                         System DPI Setting: 96 DPI (100 percent)

                            DWM DPI Scaling: Disabled

                                   Miracast: Available, with HDCP

                  Microsoft Graphics Hybrid: Not Supported

                             DxDiag Version: 10.00.17134.0001 64bit Unicode

                   

                   

                  ------------

                  DxDiag Notes

                  ------------

                        Display Tab 1: No problems found.

                          Sound Tab 1: No problems found.

                          Sound Tab 2: No problems found.

                            Input Tab: No problems found.

                   

                   

                  --------------------

                  DirectX Debug Levels

                  --------------------

                  Direct3D:    0/4 (retail)

                  DirectDraw:  0/4 (retail)

                  DirectInput: 0/5 (retail)

                  DirectMusic: 0/5 (retail)

                  DirectPlay:  0/9 (retail)

                  DirectSound: 0/5 (retail)

                  DirectShow:  0/6 (retail)

                   

                   

                  ---------------

                  Display Devices

                  ---------------

                             Card name: AMD Radeon(TM) R5 Graphics

                          Manufacturer: Advanced Micro Devices, Inc.

                             Chip type: AMD Radeon Graphics Processor (0x1318)

                              DAC type: Internal DAC(400MHz)

                           Device Type: Full Device (POST)

                            Device Key: Enum\PCI\VEN_1002&DEV_1318&SUBSYS_08641025&REV_00

                         Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

                  Device Problem Code: No Problem

                  Driver Problem Code: Unknown

                        Display Memory: 4566 MB

                      Dedicated Memory: 1009 MB

                         Shared Memory: 3557 MB

                          Current Mode: 1366 x 768 (32 bit) (60Hz)

                           HDR Support: Not Supported

                      Display Topology: Internal

                  Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

                       Color Primaries: Red(0.573742,0.346203), Green(0.341320,0.595227), Blue(0.161633,0.115734), White Point(0.313977,0.329602)

                     Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

                          Monitor Name: Generic PnP Monitor

                         Monitor Model: unknown

                            Monitor Id: CMN15BE

                           Native Mode: 1366 x 768(p) (60.003Hz)

                           Output Type: Internal

                  Monitor Capabilities: HDR Not Supported

                  Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

                        Advanced Color: Not Supported

                           Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll

                  Driver File Version: 8.17.0010.1404 (English)

                        Driver Version: 15.201.1101.0

                           DDI Version: 12

                        Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

                          Driver Model: WDDM 2.0

                  Graphics Preemption: DMA

                    Compute Preemption: DMA

                              Miracast: Not Supported by Graphics driver

                  Hybrid Graphics GPU: Not Supported

                        Power P-states: Not Supported

                        Virtualization: Not Supported

                            Block List: No Blocks

                    Catalog Attributes: N/A

                     Driver Attributes: Final Retail

                      Driver Date/Size: 8/6/2015 2:00:00 AM, 1472992 bytes

                           WHQL Logo'd: Yes

                       WHQL Date Stamp: Unknown

                     Device Identifier: {D7B71EE2-5058-11CF-E976-6E28BEC2C535}

                             Vendor ID: 0x1002

                             Device ID: 0x1318

                             SubSys ID: 0x08641025

                           Revision ID: 0x0000

                    Driver Strong Name: oem35.inf:cb0ae41458311746:ati2mtag_Kaveri_Mobile:15.201.1101.0:pci\ven_1002&dev_1318&subsys_08641025

                        Rank Of Driver: 00D10001

                           Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

                           DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

                     Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                       {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                       {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                       {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                       {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                                       {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                          D3D9 Overlay: Not Supported

                               DXVA-HD: Not Supported

                          DDraw Status: Enabled

                            D3D Status: Enabled

                            AGP Status: Enabled

                         MPO MaxPlanes: 1

                              MPO Caps: Not Supported

                           MPO Stretch: Not Supported

                       MPO Media Hints: Not Supported

                           MPO Formats: Not Supported

                      PanelFitter Caps: Not Supported

                  PanelFitter Stretch: Not Supported

                • Re: Dual Graphics
                  marinab

                  It this  all you need  or more ?

                   

                   

                   

                    Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                                   Language: English (Regional Setting: English)

                        System Manufacturer: Acer

                               System Model: Aspire E5-551G

                                       BIOS: V1.15 (type: UEFI)

                                  Processor: AMD A8-7100 Radeon R5, 8 Compute Cores 4C+4G    (4 CPUs), ~1.8GHz

                                     Memory: 8192MB RAM

                        Available OS Memory: 7114MB RAM

                                  Page File: 4340MB used, 4566MB available

                                Windows Dir: C:\WINDOWS

                            DirectX Version: DirectX 12

                        DX Setup Parameters: Not found

                           User DPI Setting: 96 DPI (100 percent)

                         System DPI Setting: 96 DPI (100 percent)

                            DWM DPI Scaling: Disabled

                                   Miracast: Available, with HDCP

                  Microsoft Graphics Hybrid: Not Supported

                             DxDiag Version: 10.00.17134.0001 64bit Unicode