1 Reply Latest reply on Sep 23, 2018 9:01 AM by elstaci

    issue with graphic driver after its update for a latest version

    tibldworf

      I have updated my Radeon video driver through Radeon app to the latest version today and after system reboot it stopped to swon me anything...

      Desktor shows me that windows is loading but when it should show you the greeting screen my monitors just turnings off and i can see only a black screen. I have never met this problem before. And now I'm staying without my pc coz I even can't see windows menus to roll back this update. I need your assistance

      My system:

      Radeon RX 470 8gb

      Desktop

      Win 10 x64

      Don't know exact number but ghe latest that was offered from your graphic

      MB Gigabyte Sniper a88x

      cpu amd a10 7850k

      16gb ram

        • Re: issue with graphic driver after its update for a latest version
          elstaci

          Restart your Computer three times in a row after it boots but before you enter Windows.

           

          Windows 10 has a feature that will automatically take you to a Repair Menu where you can choose to "Repair Startup" or enter Safe Mode.

           

          I would enter safe mode and uninstall the AMD driver and reboot. If it boots into Windows, then install the previous AMD Driver that worked.

           

          If for some reason you can not get to the Repair Menu after rebooting three times in a row than you will need to run a Windows 10 Installation disc to get to the screen.