20 Replies Latest reply on Sep 22, 2018 10:16 PM by kingfish

    RX 460 Drivers Will Not Update Properly

    ckandersson

      I have tried several different ways to try and update my drivers. The specs are:

       

      • AMD R7 RX 460
      • Laptop, Asus R510I
      • Windows 10 64 bit
      • Driver Version: Currently: 21.19.141.0, have tried to install 18.9.1 but Windows stops the driver service

      System Manufacturer: ASUSTeK COMPUTER INC.

                   System Model: X550IU

                           BIOS: X550IU.300 (type: UEFI)

                      Processor: AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G  (4 CPUs), ~3.0GHz

                         Memory: 8192MB RAM

       

      The issue I am trying to resolve is updating the driver so I can play World of Warcraft. When I update with the 18.9.1 download from the site, my computer gives me this when I run DXDIAG:

       

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

            Display Tab 2: There is a problem with AMD Radeon R7 Graphics device. For more information, search for 'graphics device driver error code 43'

            Display Tab 3: There is a problem with AMD Radeon (TM) RX 460 Graphics device. For more information, search for 'graphics device driver error code 43'

              Sound Tab 1: No problems found.

                Input Tab: No problems found.

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

      ---------------

      Display Devices

      ---------------

                 Card name: Microsoft Basic Display Driver

              Manufacturer: (Standard display types)

                 Chip type:

                  DAC type:

               Device Type: Display-Only Device

                Device Key: Enum\ROOT\BASICDISPLAY

             Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

            Display Memory: 3560 MB

          Dedicated Memory: 0 MB

             Shared Memory: 3560 MB

              Current Mode: 1920 x 1080 (32 bit) (64Hz)

               HDR Support: Not Supported

          Display Topology: Internal

      Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

           Color Primaries: Red(0.640148,0.330578), Green(0.300305,0.600109), Blue(0.149914,0.060070), White Point(0.313000,0.329602)

         Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

              Monitor Name: Generic PnP Monitor

             Monitor Model: unknown

                Monitor Id: CMN15D5

               Native Mode: 1920 x 1080(p) (60.008Hz)

               Output Type: Other

      Monitor Capabilities: HDR Not Supported

      Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

            Advanced Color: Not Supported

               Driver Name: c:\windows\system32\drivers\basicdisplay.sys,c:\windows\system32\drivers\basicdisplay.sys

      Driver File Version: 10.00.17134.0001 (English)

            Driver Version: 10.0.17134.1

               DDI Version: 12

            Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

              Driver Model: WDDM 1.3

      Graphics Preemption: DMA

        Compute Preemption: DMA

                  Miracast: Not Supported by Graphics driver

      Hybrid Graphics GPU: Not Supported

            Power P-states: Not Supported

            Virtualization: Not Supported

                Block List: No Blocks

        Catalog Attributes: N/A

         Driver Attributes: Final Retail

          Driver Date/Size: 6/21/2006 4:30:00 AM, 63488 bytes

               WHQL Logo'd: Yes

           WHQL Date Stamp: Unknown

         Device Identifier: {D7B71AF4-43CC-11CF-C063-EE62AFC2C735}

                 Vendor ID: 0x1414

                 Device ID: 0x008C

                 SubSys ID: 0x00000000

               Revision ID: 0x0000

        Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:10.0.17134.1:ROOT\BasicDisplay

            Rank Of Driver: 00FB0000

               Video Accel:

               DXVA2 Modes: Unknown

       

       

      When I update the drivers through Device Manager, I get the following DXDIAG report:

       

      Display Devices

      ---------------

      Card name: AMD Radeon R7 Graphics

      Manufacturer: Advanced Micro Devices, Inc.

      Chip type: AMD Radeon Graphics Processor (0x9874)

      DAC type: Internal DAC(400MHz)

      Device Type: Full Device (POST)

      Device Key: Enum\PCI\VEN_1002&DEV_9874&SUBSYS_14A01043&REV_CC

      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

      Display Memory: 4576 MB

      Dedicated Memory: 1015 MB

      Shared Memory: 3560 MB

      Current Mode: 1920 x 1080 (32 bit) (60Hz)

      HDR Support: Not Supported

      Display Topology: Internal

      Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

      Color Primaries: Red(0.554211,0.322766), Green(0.327648,0.582531), Blue(0.163586,0.134289), White Point(0.313977,0.329602)

      Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

      Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

      Monitor Id: CMN15D5

      Native Mode: 1920 x 1080(p) (60.008Hz)

      Output Type: Internal

      Monitor Capabilities: HDR Not Supported

      Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

      Advanced Color: Not Supported

      Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0309233.inf_amd64_0175786672280730\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0309233.inf_amd64_0175786672280730\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0309233.inf_amd64_0175786672280730\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0309233.inf_amd64_0175786672280730\amdxc64.dll

      Driver File Version: 21.19.0128.0015 (English)

      Driver Version: 21.19.141.0

      DDI Version: 12

      Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

      Driver Model: WDDM 2.1

      Graphics Preemption: DMA

      Compute Preemption: DMA

      Miracast: Not Supported by Graphics driver

      Hybrid Graphics GPU: Not Supported

      Power P-states: Not Supported

      Virtualization: Not Supported

      Block List: No Blocks

      Catalog Attributes: N/A

      Driver Attributes: Final Retail

      Driver Date/Size: 10/4/2016 4:30:00 AM, 1573832 bytes

      WHQL Logo'd: Yes

      WHQL Date Stamp: Unknown

      Device Identifier: {D7B71EE2-DB34-11CF-FC73-203470C2D835}

      Vendor ID: 0x1002

      Device ID: 0x9874

      SubSys ID: 0x14A01043

      Revision ID: 0x00CC

      Driver Strong Name: oem15.inf:cb0ae4148823bf46:ati2mtag_CarrizoDS:21.19.141.0:pci\ven_1002&dev_9874&subsys_14a01043&rev_cc

      Rank Of Driver: 00D10000

      Video Accel: ModeMPEG2_A ModeMPEG2_C

       

      I have tried:

      -Rebooting in Safe Mode and uninstalling the drivers with DDU

      -Turning off digital signatures with Troubleshooting reboot

      -Uninstalling the drivers completely in safe mode, reinstalling

      -Updating with Device Manager

      -Updating with Windows Update

        • Re: RX 460 Drivers Will Not Update Properly
          kingfish

          Sounds like you are trying to install the wrong drivers. Laptops do not update the same way as desktop computers with discrete graphics. One driver is all you install...for the APU, not the discrete graphics. Please read >  Laptop graphics update...How to

          Screenshot_12.png

           

          Clean Install AMD Graphics Drivers

            • Re: RX 460 Drivers Will Not Update Properly
              ckandersson

              Just tried all the different suggestions in the articles. Still same result. I clean installed twice using DDU and it still will not update properly.

              System Information

              ------------------

                    Time of this report: 9/23/2018, 01:22:12

                           Machine name: DESKTOP-BOAC52A

                             Machine Id: {5B5923D5-7385-4A35-8CE6-4547BE836FAC}

                       Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                               Language: English (Regional Setting: English)

                    System Manufacturer: ASUSTeK COMPUTER INC.

                           System Model: X550IU

                                   BIOS: X550IU.300 (type: UEFI)

                              Processor: AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G  (4 CPUs), ~3.0GHz

                                 Memory: 8192MB RAM

                    Available OS Memory: 7120MB RAM

                              Page File: 3761MB used, 6943MB available

                            Windows Dir: C:\WINDOWS

                        DirectX Version: DirectX 12

                    DX Setup Parameters: Not found

                       User DPI Setting: 96 DPI (100 percent)

                     System DPI Setting: 144 DPI (150 percent)

                        DWM DPI Scaling: UnKnown

                               Miracast: Not Available

              Microsoft Graphics Hybrid: Not Supported

                         DxDiag Version: 10.00.17134.0001 64bit Unicode

               

              ------------

              DxDiag Notes

              ------------

                    Display Tab 1: No problems found.

                    Display Tab 2: There is a problem with AMD Radeon R7 Graphics device. For more information, search for 'graphics device driver error code 43'

                    Display Tab 3: There is a problem with AMD Radeon (TM) RX 460 Graphics device. For more information, search for 'graphics device driver error code 43'

                      Sound Tab 1: No problems found.

                        Input Tab: No problems found.

               

              --------------------

              DirectX Debug Levels

              --------------------

              Direct3D:    0/4 (retail)

              DirectDraw:  0/4 (retail)

              DirectInput: 0/5 (retail)

              DirectMusic: 0/5 (retail)

              DirectPlay:  0/9 (retail)

              DirectSound: 0/5 (retail)

              DirectShow:  0/6 (retail)

               

              ---------------

              Display Devices

              ---------------

                         Card name: Microsoft Basic Display Driver

                      Manufacturer: (Standard display types)

                         Chip type:

                          DAC type:

                       Device Type: Display-Only Device

                        Device Key: Enum\ROOT\BASICDISPLAY

                     Device Status: 4180000B [DN_ROOT_ENUMERATED|DN_DRIVER_LOADED|DN_STARTED|DN_NT_ENUMERATOR|DN_NT_DRIVER|DN_NO_SHOW_IN_DM]

              Device Problem Code: No Problem

              Driver Problem Code: Unknown

                    Display Memory: 3560 MB

                  Dedicated Memory: 0 MB

                     Shared Memory: 3560 MB

                      Current Mode: 1920 x 1080 (32 bit) (64Hz)

                       HDR Support: Not Supported

                  Display Topology: Internal

              Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

                   Color Primaries: Red(0.640148,0.330578), Green(0.300305,0.600109), Blue(0.149914,0.060070), White Point(0.313000,0.329602)

                 Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

                      Monitor Name: Generic PnP Monitor

                     Monitor Model: unknown

                        Monitor Id: CMN15D5

                       Native Mode: 1920 x 1080(p) (60.008Hz)

                       Output Type: Other

              Monitor Capabilities: HDR Not Supported

              Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

                    Advanced Color: Not Supported

                       Driver Name: c:\windows\system32\drivers\basicdisplay.sys,c:\windows\system32\drivers\basicdisplay.sys

              Driver File Version: 10.00.17134.0001 (English)

                    Driver Version: 10.0.17134.1

                       DDI Version: 12

                    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

                      Driver Model: WDDM 1.3

              Graphics Preemption: DMA

                Compute Preemption: DMA

                          Miracast: Not Supported by Graphics driver

              Hybrid Graphics GPU: Not Supported

                    Power P-states: Not Supported

                    Virtualization: Not Supported

                        Block List: No Blocks

                Catalog Attributes: N/A

                 Driver Attributes: Final Retail

                  Driver Date/Size: 6/21/2006 4:30:00 AM, 63488 bytes

                       WHQL Logo'd: Yes

                   WHQL Date Stamp: Unknown

                 Device Identifier: {D7B71AF4-43CC-11CF-C063-EE62AFC2C735}

                         Vendor ID: 0x1414

                         Device ID: 0x008C

                         SubSys ID: 0x00000000

                       Revision ID: 0x0000

                Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:10.0.17134.1:ROOT\BasicDisplay

                    Rank Of Driver: 00FB0000

                       Video Accel:

            • Re: RX 460 Drivers Will Not Update Properly
              ckandersson

              It looks like my BIOS is version 300, and there is an updated version 307 on ASUS's website as pointed out by elstaci. I'll update it and see if it fixes anything.

                • Re: RX 460 Drivers Will Not Update Properly
                  elstaci

                  Make double sure it is the correct Laptop model before updating the BIOS. I don't know why your laptop has version 300 but Asus only shows two versions.

                   

                  If that is the correct BIOS for your laptop and you have a old BIOS.  By upgrading it should make it more compatible with Windows 10 and its hardware and drivers.

                   

                  cross you fingers it will solve you problem.

                   

                  Otherwise, I will stop and let kingfish continue troubleshooting your laptop since he is more experience with Laptops than I am.

                • Re: RX 460 Drivers Will Not Update Properly
                  kingfish

                  Try a system scan for corrupt/missing files

                  Open Run as administrator..enter   sfc /scannow  see if it finds and repairs any corruption.