1 Reply Latest reply on Sep 24, 2018 11:37 AM by punkmunster

    Computer glitching then turning black when playing games

    stellarlumensxlm

      Mainly when I am playing games this started happening, but it does happen when I am idling as well sometimes. My screen glitches ( I see lines of different colors, all I can describe it is as a glitch, kinda like a patchwork of colors) and then the screen goes black. I have to restart my computer manually, then it runs for a little bit and the event repeats. I can't play games longer than 15 minutes without this happening. This is recent.

       

      Operating System

      Windows 10 Home 64-bit

      CPU

      Intel Core i7 4770K @ 3.50GHz 33 °C

      Haswell 22nm Technology

      RAM

      16.0GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)

      Motherboard

      Gigabyte Technology Co. Ltd. Z87X-UD4H-CF (SOCKET 0) 33 °C

      Graphics

      S27C350 (1920x1080@59Hz)

      Intel HD Graphics 4600 (Gigabyte)

      8192MB ATI AMD Radeon R9 390 Series (Sapphire/PCPartner) 46 °C

      CrossFire Disabled

      Storage

      167GB INTEL SS DSC2BW180A4 SCSI Disk Device (SSD) 33 °C

      1863GB Western Digital WDC WD20 EZRX-00DC0B0 SCSI Disk Device (SATA) 35 °C

      Optical Drives

      No optical disk drives detected

      Audio

      AMD High Definition Audio Device

       

      Here is a log from the reliability history:

      Source

      Radeon Settings: Host Application

      Summary

      Stopped working

      Date

      9/19/2018 4:32 PM

      Description

      Faulting Application Path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe

      Problem signature

      Problem Event Name: APPCRASH

      Application Name: RadeonSettings.exe

      Application Version: 10.1.2.1735

      Application Timestamp: 5b8406e1

      Fault Module Name: RadeonSettings.exe

      Fault Module Version: 10.1.2.1735

      Fault Module Timestamp: 5b8406e1

      Exception Code: c00000fd

      Exception Offset: 00000000007f6eb8

      OS Version: 10.0.17134.2.0.0.768.101

      Locale ID: 1033

      Additional Information 1: 69dd

      Additional Information 2: 69dd2cbb7d6b69830b2ed005860f140d

      Additional Information 3: ac2b

      Additional Information 4: ac2bd36b2f68cca72fe841aa3c044ac2

       

       

      Extra information about the problem

      Bucket ID: dfca54d747d3840b9fc74c199fdc9652 (2289882608481113682)

       

      did sfc /scannow in console

      fixed health problems that existed with DSIM restore health, no problems now when I scan

      Did DSKCHK and no problems there either

       

      No idea why its crashing other than the GPU is faulty

      Its about 8 months old

      Thanks