4 Replies Latest reply on Sep 18, 2018 2:16 PM by kingfish

    AMD R7 M265 GPU is not used in any of my games.

    val2004

      Hi,

      I am having issues with my AMD R7 M265 GPU. I have tried various solutions but couldn't fix my problem completely. Below is some key information taken with help of DirectX Diagnostic (dxdiag)

      ------------------

      System Information

      ------------------

            Time of this report: 9/16/2018, 12:55:33

                   Machine name: DESKTOP-UI1H92F

                     Machine Id: {94DB0306-F09F-40A0-B2E7-6ED69804B797}

               Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                       Language: English (Regional Setting: English)

            System Manufacturer: LENOVO

                   System Model: 20238

                           BIOS: 79CN46WW(V3.05) (type: UEFI)

                      Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz

                         Memory: 6144MB RAM

            Available OS Memory: 6056MB RAM

                      Page File: 3991MB used, 5362MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: 96 DPI (100 percent)

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Supported

                 DxDiag Version: 10.00.17134.0001 64bit Unicode

       

      ------------

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

            Display Tab 2: No problems found.

              Sound Tab 1: No problems found.

              Sound Tab 2: The file xspltspk.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

                Input Tab: No problems found.

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

      ---------------

      Display Devices

      ---------------

                 Card name: Intel(R) HD Graphics 4600

              Manufacturer: Intel Corporation

                 Chip type: Intel(R) HD Graphics Family

                  DAC type: Internal

               Device Type: Full Device (POST)

                Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_380B17AA&REV_06

             Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

            Display Memory: 2160 MB

          Dedicated Memory: 112 MB

             Shared Memory: 2048 MB

              Current Mode: 1366 x 768 (32 bit) (60Hz)

               HDR Support: Not Supported

          Display Topology: Internal

      Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

           Color Primaries: Red(0.570813,0.340344), Green(0.330578,0.560070), Blue(0.160656,0.135266), White Point(0.313977,0.329602)

         Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

              Monitor Name: Generic PnP Monitor

             Monitor Model: unknown

                Monitor Id: SDC4752

               Native Mode: 1366 x 768(p) (59.998Hz)

               Output Type: Internal

      Monitor Capabilities: HDR Not Supported

      Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

            Advanced Color: Not Supported

               Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll

      Driver File Version: 20.19.0015.4531 (English)

            Driver Version: 20.19.15.4531

               DDI Version: 12

            Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

              Driver Model: WDDM 2.0

      Graphics Preemption: Primitive

        Compute Preemption: Thread group

                  Miracast: Supported

      Hybrid Graphics GPU: Integrated

            Power P-states: Not Supported

            Virtualization: Not Supported

                Block List: No Blocks

        Catalog Attributes: N/A

         Driver Attributes: Final Retail

          Driver Date/Size: 29-09-2016 05:30:00, 39862848 bytes

               WHQL Logo'd: Yes

           WHQL Date Stamp: Unknown

         Device Identifier: {D7B78E66-4756-11CF-A965-0418BAC2D935}

                 Vendor ID: 0x8086

                 Device ID: 0x0416

                 SubSys ID: 0x380B17AA

               Revision ID: 0x0006

        Driver Strong Name: oem22.inf:5f63e534dd929195:iHSWM_w10:20.19.15.4531:pci\ven_8086&dev_0416

            Rank Of Driver: 00D12001

               Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

               DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  DXVA2_ModeHEVC_VLD_Main 

         Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

              D3D9 Overlay: Supported

                   DXVA-HD: Supported

              DDraw Status: Enabled

                D3D Status: Enabled

                AGP Status: Enabled

             MPO MaxPlanes: 1

                  MPO Caps: Not Supported

               MPO Stretch: Not Supported

           MPO Media Hints: Not Supported

               MPO Formats: Not Supported

          PanelFitter Caps: Not Supported

      PanelFitter Stretch: Not Supported

       

                 Card name: AMD Radeon R7 M265 Series

              Manufacturer: Advanced Micro Devices, Inc.

                 Chip type: AMD Radeon Graphics Processor (0x6604)

                  DAC type: Internal DAC(400MHz)

               Device Type: Render-Only Device

                Device Key: Enum\PCI\VEN_1002&DEV_6604&SUBSYS_380B17AA&REV_00

             Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

      Device Problem Code: No Problem

      Driver Problem Code: Unknown

            Display Memory: 5061 MB

          Dedicated Memory: 2033 MB

             Shared Memory: 3028 MB

              Current Mode: Unknown

               HDR Support: Unknown

          Display Topology: Unknown

      Display Color Space: Unknown

           Color Primaries: Unknown

         Display Luminance: Unknown

               Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\amdxc64.dll

      Driver File Version: 24.20.11016.0004 (English)

            Driver Version: 24.20.11016.4

               DDI Version: 12

            Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

              Driver Model: WDDM 2.4

      Graphics Preemption: DMA

        Compute Preemption: DMA

                  Miracast: Not Supported by Graphics driver

      Hybrid Graphics GPU: Discrete

            Power P-states: Not Supported

            Virtualization: Paravirtualization

                Block List: No Blocks

        Catalog Attributes: Universal:False Declarative:False

         Driver Attributes: Final Retail

          Driver Date/Size: 16-05-2018 05:30:00, 2023720 bytes

               WHQL Logo'd: Yes

           WHQL Date Stamp: Unknown

         Device Identifier: Unknown

                 Vendor ID: 0x1002

                 Device ID: 0x6604

                 SubSys ID: 0x380B17AA

               Revision ID: 0x0000

        Driver Strong Name: oem18.inf:cb0ae414cb8641ca:ati2mtag_R502DS:24.20.11016.4:pci\ven_1002&dev_6604&rev_00

            Rank Of Driver: 00D12000

               Video Accel: Unknown

               DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 

            Deinterlace Caps: n/a

              D3D9 Overlay: Unknown

                   DXVA-HD: Unknown

              DDraw Status: Enabled

                D3D Status: Enabled

                AGP Status: Enabled

             MPO MaxPlanes: 0

                  MPO Caps: Not Supported

               MPO Stretch: Not Supported

           MPO Media Hints: Not Supported

               MPO Formats: Not Supported

          PanelFitter Caps: Not Supported

      PanelFitter Stretch: Not Supported

       

      This Laptop was originally shipped with Windows 8 and it had catalyst software preinstalled for gpu. Problem arose after I updated it to windows 10. I couldnt update the GPU driver at all as my PC would get stuck during installations. I fixed this with help of Problem with R7 M265 when updating the lastest driver on windows 10 with Acer e1-572g althought this a lenovo G510.

      Now I am on 18.5.1 radeon software. Whenever I run a game it works on my Intel HD 4600 iGPU rather than dGPU. Although a exception is when I use Tencent Gaming Buddy (It is an official emulator for PUBG Mobile on PC). It has an option in its settings called as "Priotirize Dedicated GPU". If this is checked My AMD GPU is used but its usage is always below 50%. If run the game at max settings it will lag but not use more than 50% GPU (as seen in task manager). Whenever I select any program in "Switchable Graphics" in Radeon settings it adds it but after selecting high performance AMD Gpu it still uses Intel GPU. I seriously want to fix this as it will help increase FPS in games. Any solutions/ suggestions/ or enquiries are welcomed.

      Thank you for reading this long post.

      Regards,

      Valeron