AnsweredAssumed Answered

New RX 570 dead?

Question asked by mobbsy00 on Sep 12, 2018
Latest reply on Dec 22, 2018 by andrelatina

Recently I ordered an ASUS RX 570 4GB card to replace my old EVGA GTX 770. The old card was dying and kept on crashing to desktop in some games, or it would black screen and speed up the fans. I safely assumed they were signs of a dead card and ordered a new one.

Today the new card arrived and I used DDU to wipe the old drivers. I replaced the card and installed new drivers. It worked fine, managed to play No Man's Sky for a while. Later, I launched my flight sim (P3D V4) to test how it runs. Upon pulling back on the joystick and getting airborne, my PC shut down and monitor had no signal. It was a little weird so I unplugged it and drained the power from the motherboard then plugged it in and switched it on. The fans moved a little and the power light came on for a second but stopped and didn’t power.

I unplugged the new GPU and used the onboard graphics, the BIOS corrupted but the restore BIOS recovered it and it worked fine.. I tested the old card and it worked too, pulled that out and plugged in the 570 again and double checked the connections. Pressed the power button and the PC didn’t turn on.

I tried the latest BIOS update but it was from 2014 and didn't fix the issue. Even reset the CMOS but no success.

Should I send the card back for warranty or could it be a problem other than a faulty GPU? I do have a weird old motherboard but because the old GPU works I suspect it’s not the problem.