4 Replies Latest reply on Sep 12, 2018 8:19 AM by elstaci

    freezing laptop

    asterpaok

      i have amd radeon hd 8790m and when i make try to download amd control panel from internet,my laptop freeze and its need format. please help me

        • Re: freezing laptop
          kingfish
          1 of 1 people found this helpful
            • Re: freezing laptop
              asterpaok

              When i make try to downoad amd control panel from internet,my laptop freeze and its need format. Please help me.

               

               

               

               

              I have

              -AMD Graphics Card: AMD RADEON HD 8790M

              -Laptop System: DELL LATITUDE E6540

              -Operating System: Windows 10 64bit

              -CPU/APU: INTEL CORE I7-4800MQ 2,7GHz

              -RAM: 12GB

                • Re: freezing laptop
                  kingfish

                  These would be the correct AMD drivers > AMD Radeon™ HD 8790M Series GPU Drivers & Support | AMD

                  They are to be installed after you have updated the Intel graphics drivers, the link is here > Laptop graphics update...How to

                  • Re: freezing laptop
                    elstaci

                    Do you have the latest BIOS installed for your laptop: Support for Latitude E6540 | Drivers & downloads | Dell US

                     

                    Dell Latitude E6540 System BIOS

                    BIOS01 Mar 2018 Download

                    Importance: Urgent

                    Version: A24 ,A24 Older versions

                    Release Date: 01 Mar 2018

                    File Name: E6540A24.exe

                    File size: 9.8 MB

                    Description: This package provides the Dell System BIOS update and is supported on Dell Latitude E6540 for Windows and DOS Operating Systems.

                    Restart required

                     

                    Latest Intel CHIPSETS which is required for AMD Drivers to work correctly:

                    Intel Management Engine Components Installer

                    Chipset24 Apr 2018 Download

                    Importance: Urgent

                    Version: 11.7.0.1035 ,A00 Older versions

                    Release Date: 29 Nov 2017

                    File Name: Chipset_Driver_4J8MX_WN32_11.7.0.1035_A00_07.EXE

                    File size: 110.61 MB

                    Description: This package provides the driver for the Intel(R) Management Engine Components Installer installs Intel Management Engine Interface Driver, Intel(R) Management & Security Status software, LMS service etc. and is supported on the Dell Latitude, Precision, XPS models, OptiPlex, Inspiron and Workstation Server running the following Windows operating systems: Windows 10 64bit, Windows 8.1 64 bit, Windows 7 32/64 bit, Windows Server 2K12 R2, Windows Server 2K8 and Windows Server 2K16. Note: This driver is required to install in addition to chipset driver.

                    View full driver details

                    Intel Chipset Device Software

                    Chipset11 Jul 2018 Download

                    Importance: Recommended

                    Version: 10.1.1.18 ,A04

                    Release Date: 02 Jun 2016

                    File Name: Chipset_Driver_GH5T3_WN32_10.1.1.18_A04_01.EXE

                    File size: 10.32 MB

                    Description: This package provides Intel Chipset Device Software Driver and is supported on Latitude, OptiPlex, Precision, Inspiron, Vostro, XPS platforms running the following Windows operating systems: Windows 7, Windows 8.1 and Windows 10.

                    Restart required

                     

                    Graphics drivers for your Intel and AMD :

                    Intel HD Graphics 4000 5000 500 P500 series Driver

                    Video30 May 2018 Download

                    Importance: Recommended

                    Version: 20.19.15.4835 ,A07 Older versions

                    Release Date: 07 Mar 2018

                    File Name: Intel-HD-Graphics-4000-5000-500-P500-series-Driver_9KKKC_WIN_20.19.15.4835_A07.EXE

                    File size: 212.68 MB

                    Description: This package provides the driver for Intel Generation 4 and 5 graphics and is supported on Latitude, Precision running the following Operating Systems: Windows 10

                    Restart required

                    View full driver details

                    AMD Radeon HD 8790M Graphics Driver

                    Video20 Oct 2015 Download

                    Importance: Recommended

                    Version: 15.201.1101 ,A01

                    Release Date: 20 Oct 2015

                    File Name: E6540_Video_Driver_CYT1R_WN32_15.201.1101_A01.EXE

                    File size: 383.57 MB

                    Description: This package provides AMD Radeon HD 8790M Graphics Driver and is supported on Latitude E6540 running the following Operating Systems: Windows10

                    Restart required

                    I would first install the Driver from your Laptop support (posted above) and see if your laptop works correctly. If it does than try to update it to AMD's laptop driver using AMD Forum procedure: Laptop graphics update...How to .

                     

                    You should update your laptop drivers because I noticed that there are many new drivers for 2018 for your laptop. Your Laptop seems to be at least three years old.