0 Replies Latest reply on Sep 9, 2018 5:49 PM by avi07

    Laptop crashing when using dedicated GPU?


      I have Acer Nitro 5, AN-515-42, it has a problem with the dedicated Gpu.

      My Specs:

      Amd Ryzen 5 2500u Mobile with Vega 8 graphics, Base speed 2.00ghz

      8 gb of DDR4 Ram

      Radeon RX 560X

      256 Gb SSD

      My problem is that when I use the dedicated graphics (rx 560x) it shows many problems.

      I'll start from the beginning. I had accidently uninstalled the Graphics drivers and couldn't

      find them, so I reset the PC, and got the original graphics drivers. Then for a few days it

      worked fine and then once I got this in GTA V(the video shows). Then I open Fortnite and

      it crashes. I go to do a Benchmark on the PC and the PC crashes with the warning picture

      shown below. So I need help with this problem, I contacting Acer yesterday and they said

      call back when 2nd department is open which is in a time that I'm unavailable.