12 Replies Latest reply on Sep 12, 2018 11:12 AM by avik.09

    Thread stuck in device driver

    avik.09

      Sys Info:

      hp 15 pavilion notebook pc

      intel core i3 @2.4 ghz

      bios:insyde F.28

      Amd radeon hd8670m-2gb

      software-adrenaline 18.5.1

      win 10 64bit(4 gb ram)

      Started as a crash while playing fifa15. Then, after a few days it got to TDR FAILURE and finally after another week, system started the THREAD STUCK IN A DEVICE DRIVER error.

      System constantly restarted and failed to start windows. so, did a complete recovery to factory settings but, still the problem persisted.

      so ran sfc and dism twice(no violations found)

      uninstalled the  amd software from control panel and also from device manager(checking the box)

      ran amd uninstall tool and DDU in safe mode

      downloaded adrenaline 18.5.1 and started install process and everytime system crashes in the middle of the process

      i tried disabling the gpu but laptop gets very hot and enabling it, gives error

      need my laptop to study

      CAN ANYONE HELP?

        • Re: Thread stuck in device driver
          kingfish

          You have a laptop..and what processor? APU? Intel? INFORMATION REQUIRED WHEN POSTING A QUESTION

          Laptop graphics update...How to

          1 of 1 people found this helpful
            • Re: Thread stuck in device driver
              avik.09

              laptop:hp pavilion 15 notebook pc

              intel core i3 @2.4 ghz

                  • Re: Thread stuck in device driver
                    avik.09

                    before starting this discussion, i already went through all of the forum and looking for all the info i can gather

                    I already installed the intel driver first and then the amd driver(sorry, i didnt mentioned this before)

                    but for the sake of trying, i did it again. these are the steps i followed

                    -removed amd software from control panel and device manager(checking the box)

                    -ran amd uninstall and ddu in safe mode

                    -deleted the folder c:/AMD

                    -uninstalled intel graphics software

                    -ran sfc

                    -installed intel graphics using intel DSA

                    -ran sfc

                    -started installing adrenaline 18.5.1 and in middle of the process, the error started again

                     

                    i dont understand what i am doing wrong. please tell me if i am doing something wrong

                    is there anything am i missing?

                      • Re: Thread stuck in device driver
                        kingfish

                        You must be disconnected from the internet while uninstalling the drivers/installing the drivers. Do not reconnect until it is all completed and you hae rebooted your computer.

                        DDU has new instructions..make sure you have the latest version

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                          • Re: Thread stuck in device driver
                            avik.09

                            ok , so i turn off wifi till the restart after the installation is complete.will it solve the problem?

                            and also previously the adrenaline 18.5.1 seems to change the drive name from radeon HD 8670 to radeon HD 8600m series. is that normal?

                              • Re: Thread stuck in device driver
                                kingfish

                                Yes that is normal. The key word is "series".

                                1 of 1 people found this helpful
                                  • Re: Thread stuck in device driver
                                    avik.09

                                    so, i tried one more time

                                    did everything as before and also turned off wifi and installation was succesful.

                                    then, after the restart, i turned everything back (wifi and windows update) and the AMD software seem to work but, the amd settings is

                                    missing in the window, which appears after right clicking on desktop.

                                    should i reinstall?

                                      • Re: Thread stuck in device driver
                                        kingfish

                                        Disable "fast startup". Then reinstall the drivers again.

                                         

                                        How to Enable or Disable Fast Startup

                                        Deciding whether to bother with Fast Startup actually takes longer than turning it on or off. First, open up your power options by hitting Windows+X or right-clicking your Start menu and selecting Power Options. In the Power Options window, click “Choose what the power buttons do.”

                                         

                                        power options

                                        If this is the first time you’ve messed with these settings, you’ll need click “Change settings that are currently unavailable” to make the Fast Startup option available for configuration.

                                        available options

                                        Scroll to the bottom of the window and you should see “Turn on fast startup (recommended),” along with other shutdown settings. Just use the check box to enable or disable Fast Startup. Save your changes and reboot your system to test it out.

                                        fast startup

                                        If you don’t see the option at all, it means hibernation is not enabled on your machine. In this case, the only shutdown options you’ll see are Sleep and Lock. The quickest way to enable hibernation is to close the power settings window and then hit Windows+X and open Command Prompt (Admin). At the Command Prompt, type the command:

                                        powercfg /hibernate on

                                        After turning hibernate on, run through the steps again and you should see both the Hibernate and Fast Startup options.

                                        At the Command Prompt, use this command to set a reduced size:

                                        powercfg /h /type reduced

                                        Or use this command to set it to full size:

                                        powercfg /h /type full

                                        And that’s it. Don’t be afraid to turn Fast Startup on and experiment with it. Just keep the caveats we mentioned in mind and see whether it works for you. You can always put things back the way you had them.

                                         

                                         

                                        If you don’t see the option at all, it means hibernation is not enabled on your machine. In this case, the only shutdown options you’ll see are Sleep and Lock. The quickest way to enable hibernation is to close the power settings window and then hit Windows+X and open Command Prompt (Admin). At the Command Prompt, type the command:

                                        powercfg /hibernate on

                                        After turning hibernate on, run through the steps again and you should see both the Hibernate and Fast Startup options.

                                        At the Command Prompt, use this command to set a reduced size:

                                        powercfg /h /type reduced

                                        Or use this command to set it to full size:

                                        powercfg /h /type full

                                        And that’s it. Don’t be afraid to turn Fast Startup on and experiment with it. Just keep the caveats we mentioned in mind and see whether it works for you. You can always put things back the way you had them.

                                         

                                         

                                        1 of 1 people found this helpful
                                          • Re: Thread stuck in device driver
                                            avik.09

                                            just read your message.will deal with "fast startup" after i am done with this message.

                                             

                                            so I reinstalled and this time, I got the amd settings on the right click window.
                                            Everything was running fine, the fans were not making any noise and machine was not heating up.

                                            Then after 20-25 mins, I restarted the machine and it went to the blue screen error but successfully recovered to windows.

                                            Then I went to windows update and saw windows downloading a 2015 version of amd radeon hd 8670 software.

                                            immediately, i tried to stop the download-turned off wifi and restarted(thinking it may stop the download) and

                                            the error came back and this time windows could not recover.

                                            I think windows did not recognize the adrenaline edition(or could be anything else-I DONT KNOW)

                                            This is very frustrating.Why is this so hard?

                                            Thank God, kingfish you are helping.

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