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Send in Ryzen 5 2600 for warranty, got an email that it was part of a cross shipment and they thanked me for my business..... What now?

Question asked by evastonian on Sep 5, 2018

So title.

Sent in a Ryzen processor for warranty because my games were crashing. Got an email that it passed inspection and that they would be sending me a new one. Then, I got an email that they received it as part of a cross shipment (it wasn't) and that the transaction was completed and thanked me for my business.

 

Soooo am I without a CPU? The warranty support chat is awful and it takes them forever to get back to me. I've been out a computer for 2 weeks trying to get this resolved.

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