3 Replies Latest reply on Sep 12, 2018 4:40 PM by obsidianjackal

    Fix problems whit driver optional 18.8.2 on the Radeon RX 550

    edglez

      Hi, I have a laptop Acer nitro 5 an515-41 whit configuartion of AMD, I tried to install Radeon ProRender for SolidWorks but requires the last updating of the drivers.

      When installing the optional draiver 18.8.2 suggested for the aplication Radeon Settings, this generates conflicts whit some aplications incluided Radeon Settings which I can not access.

        • Re: Fix problems whit driver optional 18.8.2 on the Radeon RX 550
          obsidianjackal

          With three updates in a row, I've had problems with updating to optional releases. I'm on Windows 10 64-bit Build 1803.

          Here's some info from my Report.xml:

           

          Hardware information
          NameRadeon RX 580 Series
          ManufacturerAdvanced Micro Devices, Inc.
          Device ID0x67df
          Vendor ID0x1002
          Class Code0x030000
          Revision ID0xe7
          Subsystem ID0x3418
          Subsystem vendor ID0x1462
          Other hardware
          Existing packages
          AMD Problem Report Wizard
          AMD Display Driver
          AMD HDMI Audio Driver
          AMD User Experience Program
          AMD Radeon Settings
          AMD Settings Branding
          Packages for install
          AMD Radeon Settings
          Final Status:Fail
          Version of Item:2018.0827.1014.18428
          Size:150 Mbytes
          AMD Display Driver
          Final Status:Success
          Version of Item:24.20.13011.1009
          Size:90 Mbytes
          AMD HDMI Audio Driver
          Final Status:Success
          Version of Item:10.0.1.07
          Size:1 Mbytes
          AMD User Experience Program
          Final Status:Success
          Version of Item:1830.11.1.17937
          Size:20 Mbytes
          AMD Settings Branding
          Final Status:Success
          Version of Item:1.00.0001
          Size:1 Mbytes

           

          Error messages
          Package Manager could not find path.
          Package Manager could not find path.
            • Re: Fix problems whit driver optional 18.8.2 on the Radeon RX 550
              edglez

              Hi, If your case is similar, you may be interested in the response that I received from AMD

               

              In the specific case of laptops, it is advisable to use drivers, tools and components, adapted to be compatible with the components, features and specific functions of each laptop, which generic AMD drivers can not do.

               

              We recommend that you access the Acer technical support page, which uses the model or series of your equipment, access the correct drivers for it. Before installing the drivers, uninstall the driver driver, or select the Custom Install option when you fix the downloaded drivers installer, and then select the Clean Installation option, if available.

              1 of 1 people found this helpful
                • Re: Fix problems whit driver optional 18.8.2 on the Radeon RX 550
                  obsidianjackal

                  My case isn't that alike; for me, my issue is on a desktop: optional upgrades almost always cause the installation of the AMD Radeon Settings application to fail. Express and custom installations where I kept settings, discarded them, or completely uninstalling the drivers, then had it install the new drivers and settings application, made the installation fail regardless.

                   

                  How I fixed that was to launch the web installer and select to install only the AMD Radeon Settings application after it failed to install the first time. Hopefully this bit of info can help.