AnsweredAssumed Answered

apu mce MC4 Error: Protocol error (link, L3, probe filter).

Question asked by tefenet on Sep 1, 2018
Latest reply on Sep 4, 2018 by tefenet

I have eventual reboots and if it were not for the sleep mode the machine freezes. when restarting after crash it gives the following error

CPU 0: Machine Check Exception: 0 Bank 4:  fa00001000b0c0f

TSC 0 MISC d012000001000000

PROCESSOR 2:660f51 TIME 1534984363 SOCKET APIC 0 microcode 6006118

 

put that in a file "errorH" then use the  command

sudo /usr/sbin/mcelog --ascii < errorH

and it gives me this:

Hardware event. This is not a software error.

CPU 0 BANK 4

MISC d012000001000000 ADDR 0

TIME 1534984363 Wed Aug 22 21:32:43 2018

  MC4 Error: Protocol error (link, L3, probe filter).

  cache level: generic, mem/io: generic, mem-tx: generic error, part-proc: local node observed (request didn't time out)

STATUS fa00001000b0c0f MCGSTATUS 0

CPUID Vendor AMD Family 21 Model 5

SOCKET APIC 0 microcode 6006118

 

motherboard: ASUS prime B350-PLUS

RAM :

Handle 0x002F, DMI type 17, 40 bytes

Memory Device

    Array Handle: 0x0027

    Error Information Handle: 0x002E

    Total Width: 64 bits

    Data Width: 64 bits

    Size: 8192 MB

    Form Factor: DIMM

    Set: None

    Locator: DIMM_A2

    Bank Locator: BANK 1

    Type: DDR4

    Type Detail: Synchronous Unbuffered (Unregistered)

    Speed: 2133 MT/s

    Manufacturer: Kingston

    Serial Number: 901012C9

    Asset Tag: Not Specified

    Part Number: 9905678-023.A00G   

    Rank: 1

    Configured Clock Speed: 1066 MT/s

    Minimum Voltage: 1.2 V

    Maximum Voltage: 1.2 V

    Configured Voltage: 1.2 V

lscpu

Arquitectura:                    x86_64
modo(s) de operación de las CPUs:32-bit, 64-bit
Orden de los bytes:              Little Endian
CPU(s):                          4
Lista de la(s) CPU(s) en línea:  0-3

Hilo(s) de procesamiento por núcleo: 2

Núcleo(s) por «socket»:          2
«Socket(s)»                      1
Modo(s) NUMA:                    1
ID de fabricante:                AuthenticAMD
Familia de CPU:                  21
Modelo:                          101
Nombre del modelo:               AMD A8-9600 RADEON R7, 10 COMPUTE CORES 4C+6G
Revisión:                        1
CPU MHz:                         2380.703
CPU MHz máx.:                    3900,0000
CPU MHz mín.:                    1400,0000
BogoMIPS:                        7785.32
Virtualización:                  AMD-V
Caché L1d:                       32K
Caché L1i:                       96K
Caché L2:                        1024K
CPU(s) del nodo NUMA 0:          0-3
Indicadores:                     fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm constant_tsc rep_good acc_power nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs xop skinit wdt lwp fma4 tce nodeid_msr tbm topoext perfctr_core perfctr_nb bpext ptsc mwaitx cpb hw_pstate vmmcall fsgsbase bmi1 avx2 smep bmi2 xsaveopt arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif overflow_recov

 

core 0

processor    : 0

vendor_id    : AuthenticAMD

cpu family    : 21

model        : 101

model name    : AMD A8-9600 RADEON R7, 10 COMPUTE CORES 4C+6G

stepping    : 1

microcode    : 0x6006118

cpu MHz        : 1735.261

cache size    : 1024 KB

physical id    : 0

siblings    : 4

core id        : 0

cpu cores    : 2

apicid        : 16

initial apicid    : 0

fpu        : yes

fpu_exception    : yes

cpuid level    : 13

wp        : yes

flags        : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm constant_tsc rep_good acc_power nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs xop skinit wdt lwp fma4 tce nodeid_msr tbm topoext perfctr_core perfctr_nb bpext ptsc mwaitx cpb hw_pstate vmmcall fsgsbase bmi1 avx2 smep bmi2 xsaveopt arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif overflow_recov

bugs        : fxsave_leak sysret_ss_attrs null_seg spectre_v1 spectre_v2

bogomips    : 7785.32

TLB size    : 1536 4K pages

clflush size    : 64

cache_alignment    : 64

address sizes    : 48 bits physical, 48 bits virtual

power management: ts ttp tm 100mhzsteps hwpstate cpb eff_freq_ro acc_power [13]

 

BIOS Information

    Vendor: American Megatrends Inc.

    Version: 4011

    Release Date: 04/19/2018

    Address: 0xF0000

    Runtime Size: 64 kB

    ROM Size: 16 MB

BIOS Revision: 5.13

 

the problem is repeated in different operating systems

Thank you

 

 

Outcomes