2 Replies Latest reply on Sep 4, 2018 12:21 PM by tefenet

    apu mce MC4 Error: Protocol error (link, L3, probe filter).

    tefenet

      I have eventual reboots and if it were not for the sleep mode the machine freezes. when restarting after crash it gives the following error

      CPU 0: Machine Check Exception: 0 Bank 4:  fa00001000b0c0f

      TSC 0 MISC d012000001000000

      PROCESSOR 2:660f51 TIME 1534984363 SOCKET APIC 0 microcode 6006118

       

      put that in a file "errorH" then use the  command

      sudo /usr/sbin/mcelog --ascii < errorH

      and it gives me this:

      Hardware event. This is not a software error.

      CPU 0 BANK 4

      MISC d012000001000000 ADDR 0

      TIME 1534984363 Wed Aug 22 21:32:43 2018

        MC4 Error: Protocol error (link, L3, probe filter).

        cache level: generic, mem/io: generic, mem-tx: generic error, part-proc: local node observed (request didn't time out)

      STATUS fa00001000b0c0f MCGSTATUS 0

      CPUID Vendor AMD Family 21 Model 5

      SOCKET APIC 0 microcode 6006118

       

      motherboard: ASUS prime B350-PLUS

      RAM :

      Handle 0x002F, DMI type 17, 40 bytes

      Memory Device

          Array Handle: 0x0027

          Error Information Handle: 0x002E

          Total Width: 64 bits

          Data Width: 64 bits

          Size: 8192 MB

          Form Factor: DIMM

          Set: None

          Locator: DIMM_A2

          Bank Locator: BANK 1

          Type: DDR4

          Type Detail: Synchronous Unbuffered (Unregistered)

          Speed: 2133 MT/s

          Manufacturer: Kingston

          Serial Number: 901012C9

          Asset Tag: Not Specified

          Part Number: 9905678-023.A00G   

          Rank: 1

          Configured Clock Speed: 1066 MT/s

          Minimum Voltage: 1.2 V

          Maximum Voltage: 1.2 V

          Configured Voltage: 1.2 V

      lscpu

      Arquitectura:                    x86_64
      modo(s) de operación de las CPUs:32-bit, 64-bit
      Orden de los bytes:              Little Endian
      CPU(s):                          4
      Lista de la(s) CPU(s) en línea:  0-3

      Hilo(s) de procesamiento por núcleo: 2

      Núcleo(s) por «socket»:          2
      «Socket(s)»                      1
      Modo(s) NUMA:                    1
      ID de fabricante:                AuthenticAMD
      Familia de CPU:                  21
      Modelo:                          101
      Nombre del modelo:               AMD A8-9600 RADEON R7, 10 COMPUTE CORES 4C+6G
      Revisión:                        1
      CPU MHz:                         2380.703
      CPU MHz máx.:                    3900,0000
      CPU MHz mín.:                    1400,0000
      BogoMIPS:                        7785.32
      Virtualización:                  AMD-V
      Caché L1d:                       32K
      Caché L1i:                       96K
      Caché L2:                        1024K
      CPU(s) del nodo NUMA 0:          0-3
      Indicadores:                     fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm constant_tsc rep_good acc_power nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs xop skinit wdt lwp fma4 tce nodeid_msr tbm topoext perfctr_core perfctr_nb bpext ptsc mwaitx cpb hw_pstate vmmcall fsgsbase bmi1 avx2 smep bmi2 xsaveopt arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif overflow_recov

       

      core 0

      processor    : 0

      vendor_id    : AuthenticAMD

      cpu family    : 21

      model        : 101

      model name    : AMD A8-9600 RADEON R7, 10 COMPUTE CORES 4C+6G

      stepping    : 1

      microcode    : 0x6006118

      cpu MHz        : 1735.261

      cache size    : 1024 KB

      physical id    : 0

      siblings    : 4

      core id        : 0

      cpu cores    : 2

      apicid        : 16

      initial apicid    : 0

      fpu        : yes

      fpu_exception    : yes

      cpuid level    : 13

      wp        : yes

      flags        : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp lm constant_tsc rep_good acc_power nopl nonstop_tsc cpuid extd_apicid aperfmperf pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs xop skinit wdt lwp fma4 tce nodeid_msr tbm topoext perfctr_core perfctr_nb bpext ptsc mwaitx cpb hw_pstate vmmcall fsgsbase bmi1 avx2 smep bmi2 xsaveopt arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif overflow_recov

      bugs        : fxsave_leak sysret_ss_attrs null_seg spectre_v1 spectre_v2

      bogomips    : 7785.32

      TLB size    : 1536 4K pages

      clflush size    : 64

      cache_alignment    : 64

      address sizes    : 48 bits physical, 48 bits virtual

      power management: ts ttp tm 100mhzsteps hwpstate cpb eff_freq_ro acc_power [13]

       

      BIOS Information

          Vendor: American Megatrends Inc.

          Version: 4011

          Release Date: 04/19/2018

          Address: 0xF0000

          Runtime Size: 64 kB

          ROM Size: 16 MB

      BIOS Revision: 5.13

       

      the problem is repeated in different operating systems

      Thank you