2 Replies Latest reply on Aug 30, 2018 3:05 PM by chunseciyuan

    windows 10 laptop screen not working post driver update

    noraptor

      HI,

       

      When I try to update to latest drivers my laptop screen stops working after the initial boot up.

       

      I need to plug into my LG TV via HDMI to then be able to roll back the drivers.  I can only use ver 15 drivers as all the others want me to update to the latest ones.

       

      Windows 10 Professional (x64) (build 10240)
      Install Language: English (United Kingdom)
      System Locale: English (United Kingdom)
      Installed: 17/08/2015 16:20:03
      Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)
      Notebook P375SM
      Enclosure Type: Laptop
      AMD Radeon(TM) HD8970M [Display adapter] (2x)
      Generic PnP Monitor (17.1"vis, January 2011)
        • Re: windows 10 laptop screen not working post driver update
          noraptor

          edit for more info.

           

          Windows 10 Professional (x64) Version 1803 (build 17134.228)
          Install Language: English (United Kingdom)
          System Locale: English (United Kingdom)
          Installed: 03/06/2018 09:45:43
          Servicing Branch: Current Branch (CB)
          Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)

           

          Notebook P375SM
          Enclosure Type: Laptop

           

           

          2.80 gigahertz Intel Core i7-4900MQ
          256 kilobyte primary memory cache
          1024 kilobyte secondary memory cache
          8192 kilobyte tertiary memory cache
          64-bit ready
          Multi-core (4 total)
          Hyper-threaded (8 total)

           

           

          Board: Notebook P375SM
          Bus Clock: 100 megahertz
          UEFI: American Megatrends Inc. 4.6.5 10/01/2013

           

           

          2119.80 Gigabytes Usable Hard Drive Capacity
          519.88 Gigabytes Hard Drive Free Space

           

          ELBY CLONEDRIVE SCSI CdRom Device [Optical drive]
          TSSTcorp CDDVDW SN-208DB [Optical drive]

           

          ST1000LM014-1EJ164 [Hard drive] (1000.20 GB) -- drive 1, s/n W380HNA6, rev SM14, SMART Status: Healthy
          WDC WD1001X06X-00SJVT0 [Hard drive] (1120.24 GB) -- drive 0, s/n WD-WXB1A8347842, rev 01.01A01, SMART Status: Healthy

           

           

          32720 Megabytes Usable Installed Memory

           

          Slot 'ChannelA-DIMM0' has 8192 MB (serial number 31230000)
          Slot 'ChannelA-DIMM1' has 8192 MB (serial number 95310000)
          Slot 'ChannelB-DIMM0' has 8192 MB (serial number 88310000)
          Slot 'ChannelB-DIMM1' has 8192 MB (serial number 76420000)
          c: (NTFS on drive 0) *119.40 GB50.16 GB free
          d: (NTFS on drive 1)1000.20 GB161.99 GB free
          e: (NTFS on drive 0)1000.20 GB307.72 GB free
          * Operating System is installed on c: