6 Replies Latest reply on Dec 16, 2018 8:08 PM by norman$

    black screen for 2400G

    bardkins

      my dad was looking for an upgrade so I recommended the 2400g. I build the PC, everything runs fine, aaaaaaaaaaaaaaaaaaaaaaaand I get a black screen. Now whenever I do CTRL+Shift+Win+B , it comes back , because I reload the drivers.  The problem is, reinstalling the drivers doesnt fix the problem. Any suggestions?

        • Re: black screen for 2400G
          misterj

          bardkins, with no information, no suggestions.  Please post your system specifications including power supply, versions of OS and UEFI.  Enjoy, John.

          • Re: black screen for 2400G
            bardkins

            Specs:

            CPU - Amd Ryzen 5 2400G

            RAM -Corsair Vengeance LPX Black 16GB DDR4 3000MHz CL15 (2x8gb)

            MOBO -Gigabyte AB350M-Gaming 3 ( used boot kit to upgrade the bios )

            PSU -Corsair CX750

            COOLER - stock

            HDD- 1TB wd blue

             

            OS : win 10. I had it installed when using a Ryzen 3 cpu and I didnt reinstall it when switching to the 2400g.

            Bios version: F22

              • Re: black screen for 2400G
                misterj

                bardkins, thanks.  Please go to the MS Windows Media Creation site and DL the latest version of W10 and install a fresh copy of Windows.  Let us know if that helps.  The little trick you used to save a few minutes almost always creates many hard to find problems.  For a new build always install a fresh copy of Windows.  Enjoy, John.

                1 of 1 people found this helpful
              • Re: black screen for 2400G
                norman$

                I've been having an issue where the machine looks locked up- no graphics and/or respolution mismatch errors.  At least in my case, when the machine go though the boot process, Windows loads, and those drivers work swimmingly.  A also had issues earlier with display, etc., (search my name) and the problem  (after 4 weeks, several mobo and APU replacements...) was finally found to be an HDMI problem.  None of my standard cables would work right.  But my 25 foot monoprice super ultra mega quality cable worked like a charm- presumably the bandwidth was just inadequate with my other generic cables.  Just a shot in the dark.