9 Replies Latest reply on Sep 7, 2018 8:33 PM by rmadness

    Ryzen 3 2200g issue with UMA frame buffer size

    rmadness

      My recent build has been giving me trouble. Here are my parts:

      CPU: AMD - Ryzen 3 2200G 3.5GHz Quad-Core Processor
      Motherboard: ASRock - AB350M-HDV Micro ATX AM4 Motherboard
      Memory: Patriot - Viper 4 8GB (2 x 4GB) DDR4-3000 Memory
      Storage: ADATA - XPG SX6000 256GB M.2-2280 Solid State Drive
      Power Supply: Corsair - VS 400W 80+ Certified ATX Power Supply
      Operating System: Microsoft - Windows 10 Pro Full 64-bit

       

      Within 48 hours of installing Windows, I began to experience BSOD. Often the message was Memory Management, a Kernel issue, System Service Exception, etc. This only occurred when I was using both sticks of RAM. While using 1 stick, all was fine. I tested each stick in both motherboard slots using memtest and they both passed. Also, I tried two older sticks of RAM and did not experience the same problems. Eventually using both sticks of the new RAM began to cause a boot loop on startup. I was also having problems when I installed the new graphics drivers. The screen would pixelate or the system would freeze up. I was able to get it started with both sticks of RAM by raising the UMA frame buffer size from 1GB to 2GB. At 2GB, I was able to sign in to Windows but it would freeze shortly after. Raising it to 4GB seems to have the system operating stable but dedicating 1/2 my memory to the graphics is not ideal. Do any of you have a similar issue or a theory as to what is causing this problem? Thanks in advance.

        • Re: Ryzen 3 2200g issue with UMA frame buffer size
          misterj

          rmadness, I would guess that your power supply is too small.  I would hope that you could beg/borrow, say, a 600 Watt or better to test with.  BTW your OS is either 32 or 64 bit, not both.  If you right click 'This CPU' and select Properties, the dialog will tell you.  Please find "C:\Windows\Minidump", compress it and attach it here.  You should have the latest chip set and video drivers from the AMD driver DL site, not your MB vendor and also be using the Ryzen Balanced power plan.  Please DL, install, run Ryzen Master and post a screenshot here.  Thanks and enjoy.

           

          EDIT: Some specifications:

          2200G.jpg

            • Re: Ryzen 3 2200g issue with UMA frame buffer size
              rmadness

              miserj, thanks for the reply. My OS is 64 bit, sorry I just copied from pcpartpicker. My C:\Windows\Minidump folder appears to be empty. I do have the latest chipset and drivers installed. I used DDU in safe mode before installing them. I switched back to the Ryzen Balanced plan. I attached a Ryzen Master screenshot but it doesn't look accurate to what I set in the BIOS, especially the GFX clock.ryzen master.PNG

                • Re: Ryzen 3 2200g issue with UMA frame buffer size
                  misterj

                  rmadness, pcpartpicker is notorious for recommending power supplies too small.  Please try the PS Calculator at Newegg and post what it says.  Type 'power calculator' without the quotes in the search bar and hit enter.  I am not an OCer and really cannot comment about that.  I will try to help with your crash problems, hopefully others will comment on the OC part.  What did you have GFX set to in the UEFI?  Why do you have SMT disabled?  To get at the crashes, I suggest you open your UEFI at Load Default Settings and Save & Exit.  Are you thinking about my comment on your power supply?  Here is the System Failure settings I use and you may want to consider them:

                  SysFail.jpg

                  Enjoy, John.

                    • Re: Ryzen 3 2200g issue with UMA frame buffer size
                      rmadness

                      John, thanks again for your time. I changed my system failure settings. I'm really not interested in OC, I am just trying to make things stable. I did some adjusting based on stable settings I saw online. I will update with my GFX settings after restart.

                       

                      When I set my UEFI to default it causes the boot loop. I'm only able to get it to startup by adjusting the UMA Frame Buffer Size. As for the power supply, it is above Newegg's recommendation. Other calculators I tried previously were considerably lower. I ran the build by the buildapc reddit and was told it was more than enough. PSU Wattage.PNG

                        • Re: Ryzen 3 2200g issue with UMA frame buffer size
                          rmadness

                          SMT was actually set to enabled in UEFI. And GFX was actually set to auto. I had set the GFX clock at some point but must have set it back. In all the tinkering I've done it seems the UMA Frame Buffer Size is the one setting that changes things. 

                            • Re: Ryzen 3 2200g issue with UMA frame buffer size
                              misterj

                              Thanks, rmadness.  I really think you need to open an AMD Online Support Request.  It scares me that you cannot boot with Default settings!  I hope you know that most here are not AMD employees - I am not.  But I am still suspicious of your power supply.  Can you possibly beg/borrow a 600 Watt or better?  Please let us know how you make out and what you learn.  Thanks and enjoy, John.

                                • Re: Ryzen 3 2200g issue with UMA frame buffer size
                                  rmadness

                                  John, I have a support request open and I reported the issue as well. If I remember correctly, I can boot with default settings with 1 stick of RAM or 2 sticks from my other build (2x 4GB 2400mhz GSkillz). I also tried the 450W PSU from that build but had the same symptoms. I will see if I can find a stronger one. Thanks again for your help. I will update if I find a solution.  

                                    • Re: Ryzen 3 2200g issue with UMA frame buffer size
                                      misterj

                                      Thanks, rmadness.  I, too, have a support request or two open with AMD.  If I do not get a response, I just reply again asking the status - may or may not help.  If you have not, please point them to this thread.  We have gathered much useful information.  Please do let us hear.  Thanks and enjoy, John.

                                        • Re: Ryzen 3 2200g issue with UMA frame buffer size
                                          rmadness

                                          Well so far all support has said is they referred it to their driver team. Asrock released a new bios yesterday. I tried that and now I'm pretty much back to square one. Except changing the uma buffer no longer stabalizes the sustem. Here is 5 recent minidumps:

                                          ==================================================

                                          Dump File         : 090618-6812-01.dmp

                                          Crash Time        : 9/7/2018 2:47:32 AM

                                          Bug Check String  : MEMORY_MANAGEMENT

                                          Bug Check Code    : 0x0000001a

                                          Parameter 1       : 00000000`00041790

                                          Parameter 2       : ffffb700`054395d0

                                          Parameter 3       : 00000000`000001f1

                                          Parameter 4       : 00000000`00000200

                                          Caused By Driver  : ntoskrnl.exe

                                          Caused By Address : ntoskrnl.exe+198330

                                          File Description  : NT Kernel & System

                                          Product Name      : Microsoft® Windows® Operating System

                                          Company           : Microsoft Corporation

                                          File Version      : 10.0.17134.228 (WinBuild.160101.0800)

                                          Processor         : x64

                                          Crash Address     : ntoskrnl.exe+198330

                                          Stack Address 1   :

                                          Stack Address 2   :

                                          Stack Address 3   :

                                          Computer Name     :

                                          Full Path         : C:\Windows\Minidump\090618-6812-01.dmp

                                          Processors Count  : 4

                                          Major Version     : 15

                                          Minor Version     : 17134

                                          Dump File Size    : 447,236

                                          Dump File Time    : 9/6/2018 10:50:48 PM

                                          ==================================================

                                           

                                           

                                          ==================================================

                                          Dump File         : 090718-5562-01.dmp

                                          Crash Time        : 9/6/2018 11:06:24 PM

                                          Bug Check String  : MEMORY_MANAGEMENT

                                          Bug Check Code    : 0x0000001a

                                          Parameter 1       : 00000000`00041792

                                          Parameter 2       : ffffee00`b21e8330

                                          Parameter 3       : 02000000`00000000

                                          Parameter 4       : 00000000`00000000

                                          Caused By Driver  : ntoskrnl.exe

                                          Caused By Address : ntoskrnl.exe+1a8ca0

                                          File Description  : NT Kernel & System

                                          Product Name      : Microsoft® Windows® Operating System

                                          Company           : Microsoft Corporation

                                          File Version      : 10.0.17134.228 (WinBuild.160101.0800)

                                          Processor         : x64

                                          Crash Address     : ntoskrnl.exe+1a8ca0

                                          Stack Address 1   :

                                          Stack Address 2   :

                                          Stack Address 3   :

                                          Computer Name     :

                                          Full Path         : C:\Windows\Minidump\090718-5562-01.dmp

                                          Processors Count  : 4

                                          Major Version     : 15

                                          Minor Version     : 17134

                                          Dump File Size    : 182,789

                                          Dump File Time    : 9/7/2018 1:51:05 PM

                                          ==================================================

                                           

                                           

                                          ==================================================

                                          Dump File         : 090618-5296-01.dmp

                                          Crash Time        : 9/6/2018 10:24:17 PM

                                          Bug Check String  : MEMORY_MANAGEMENT

                                          Bug Check Code    : 0x0000001a

                                          Parameter 1       : 00000000`00041792

                                          Parameter 2       : ffff96bf`fdb7c130

                                          Parameter 3       : 02000000`00000000

                                          Parameter 4       : 00000000`00000000

                                          Caused By Driver  : ntoskrnl.exe

                                          Caused By Address : ntoskrnl.exe+1a8ca0

                                          File Description  : NT Kernel & System

                                          Product Name      : Microsoft® Windows® Operating System

                                          Company           : Microsoft Corporation

                                          File Version      : 10.0.17134.228 (WinBuild.160101.0800)

                                          Processor         : x64

                                          Crash Address     : ntoskrnl.exe+1a8ca0

                                          Stack Address 1   :

                                          Stack Address 2   :

                                          Stack Address 3   :

                                          Computer Name     :

                                          Full Path         : C:\Windows\Minidump\090618-5296-01.dmp

                                          Processors Count  : 4

                                          Major Version     : 15

                                          Minor Version     : 17134

                                          Dump File Size    : 191,749

                                          Dump File Time    : 9/6/2018 10:43:41 PM

                                          ==================================================

                                           

                                           

                                          ==================================================

                                          Dump File         : 090618-5312-02.dmp

                                          Crash Time        : 9/6/2018 10:07:15 PM

                                          Bug Check String  : MEMORY_MANAGEMENT

                                          Bug Check Code    : 0x0000001a

                                          Parameter 1       : 00000000`00041790

                                          Parameter 2       : ffffa280`04f3d4c0

                                          Parameter 3       : 00000000`000001ff

                                          Parameter 4       : 00000000`00000200

                                          Caused By Driver  : ntoskrnl.exe

                                          Caused By Address : ntoskrnl.exe+1a8ca0

                                          File Description  : NT Kernel & System

                                          Product Name      : Microsoft® Windows® Operating System

                                          Company           : Microsoft Corporation

                                          File Version      : 10.0.17134.228 (WinBuild.160101.0800)

                                          Processor         : x64

                                          Crash Address     : ntoskrnl.exe+1a8ca0

                                          Stack Address 1   :

                                          Stack Address 2   :

                                          Stack Address 3   :

                                          Computer Name     :

                                          Full Path         : C:\Windows\Minidump\090618-5312-02.dmp

                                          Processors Count  : 4

                                          Major Version     : 15

                                          Minor Version     : 17134

                                          Dump File Size    : 213,973

                                          Dump File Time    : 9/6/2018 10:24:06 PM

                                          ==================================================

                                           

                                           

                                          ==================================================

                                          Dump File         : 090618-5312-01.dmp

                                          Crash Time        : 9/6/2018 9:51:12 PM

                                          Bug Check String  : MEMORY_MANAGEMENT

                                          Bug Check Code    : 0x0000001a

                                          Parameter 1       : 00000000`00041792

                                          Parameter 2       : fffffb3e`fa108d20

                                          Parameter 3       : 40000000`00000000

                                          Parameter 4       : 00000000`00000000

                                          Caused By Driver  : Wof.sys

                                          Caused By Address : Wof.sys+1d14c

                                          File Description  : Windows Overlay Filter

                                          Product Name      : Microsoft® Windows® Operating System

                                          Company           : Microsoft Corporation

                                          File Version      : 10.0.17134.1 (WinBuild.160101.0800)

                                          Processor         : x64

                                          Crash Address     : ntoskrnl.exe+1a8ca0

                                          Stack Address 1   :

                                          Stack Address 2   :

                                          Stack Address 3   :

                                          Computer Name     :

                                          Full Path         : C:\Windows\Minidump\090618-5312-01.dmp

                                          Processors Count  : 4

                                          Major Version     : 15

                                          Minor Version     : 17134

                                          Dump File Size    : 188,637

                                          Dump File Time    : 9/6/2018 9:56:00 PM

                                          ==================================================