8 Replies Latest reply on Aug 27, 2018 2:08 PM by misterj

    Ryzen 2700x build problems

    virgil87

      Hi everyone,

      I've built a system based on Ryzen2700x about 2-2.5 months ago, specs are below:

      Ryzen 2700x running at stock speed (no overclock)

      Cooler: Phanteks TC14PE

      Asus Prime x470 PRO, bios up to date

      32 gb Corsair Vengeance DDR4 3000 MHz C15 XMP 2.0

      Evga GTX1080 SC

      Samsung EVO 970

      Seasonic Prime Platinum 750W

      and a couple of hard drives (5400 and 7200 rpm)

      Windows 10 Pro 64 bit

       

      The case is big, has good cooling, CPU never overheats (temps are usually below 65C under heavy load and around 25-28 at idle)

      I use this computer for graphics creation, never do any gaming on it. It runs well and it has plenty of speed when rendering.

      But...

      It's randomly freezing in Windows, sometimes with extremely basic/simple things like browsing web pages and the only way to bring it back is a forced reset... and it also randomly restarts, with no obvious warning, sometimes right after starting it up in the morning... (checking event viewer in Windows just comes up with a System has rebooted without properly shutting down first and that unfortunately doesn't tell me much )

      I like the machine and I want to keep using it - I have ditched Intel after a lot of years and hoped AMD would be a good choice - and on paper, it still is, cheaper and quite powerful. But the above issues, and the fact that there were more errors/restarts in the last 2-3 months than in 5 years of having the previous Intel machine is making me quite worried. I haven't, fortunately, had these things causing me to lose work, funny enough the system appears to be very stable when I do graphics work that's quite intensive, but then fails on small things like browsing a web page or even doing nothing (will freeze after being idle for a while...)

      I thought I'd post the issue here as chances are I'll get more feedback/advice and a lot quicker than contacting AMD directly (sorry to say this, but it's been very slow when I used it last and it has not helped me at all)

       

      Cheers for your time and any advice that you might have - sincerely appreciated!

      All best,

      Virgil

       

      Message was edited by: Virgil Tanasa

        • Re: Ryzen 2700x build problems
          misterj

          virgil87, unfortunately, a number of users have a similar problem to yours.  Please search the forum.  Thanks for your system specifications but you need to specify the memory model.  Is your memory on the MB QVL (Qualified Vendor List)?  Ryzen is very sensitive to memory.  I assume you are running at the XMP 2.0 speed?  You can use CPU-Z to see the actual memory speed.  If you are using the XMP, it would be useful to set BIOS to Default and see if the hangs stop.  I had a hang problem on my 1800X which turned out to be two bad memory sockets requiring a MB RMA.   Like yours - mostly at idle.  The early morning hangs sound like cold sensitivity.  What are you using to measure temperature?  Please use Ryzen Master - it it the reference.  Please post a screenshot.  Thanks and enjoy, John

            • Re: Ryzen 2700x build problems
              virgil87

              Hi John.

              Thank you for your reply. I have indeed searched not only this forum, but I've been searching for some clues to this issue since it started (shortly after building the computer...) Many times I find that people acknowledge the issue but there isn't any fix I've been fiddling with computers for quite some time and I usuall have a bit of an idea what I can try before running out of options... which is where I am now

              I have tried running the memory at both XMP speed and stock (default ) and it made no difference. The RAM has been also tested in pairs, with just 16 GB each time - installed in the correct sockets - again, it made no difference. The fact that a lot of people have this issue but there isn't a definite solution to it isn't reassuring unfortunately.

              As to cold sensitivity - I'm not quite sure what that means? I never had this issue before with any of my builds?

              I check temperatures with Ryzen Master and CoreTemp.

              I was wondering - how can the system hang mostly at idle and rarely at full load, I can sometimes work for a full day using 3-4 apps simultaneously, switching back and forth between them -  and it's rock solid. Then I stop, close the apps, browse the web for a bit, or just leave it like that for a little while - and I find it frozen. If the RAM sockets are faulty, surely it should also happen at any time, not only at idle? Just guessing...

               

              Like I said - if the hangs/random resets would stop, it would be a great machine to work with. But at the moment, I am starting to seriously regret buying it

              1 of 1 people found this helpful
                • Re: Ryzen 2700x build problems
                  misterj

                  virgil87,  I cannot answer your questions about hanging at idle - makes no sense to me, but again say I had the same problem.  Here is how I closed in on that it.  With one memory stick in A1, I let the system idle (usually overnight).  If no hang, I used another stick in A1.  I continued until I saw a hang.  I tested all sticks and all sockets.  Testing continued till I could determine that it was a certain stick or two; or it a certain slot or two.  In a couple of days it was clear to me that all sticks were OK and two slots (A1 and A2) were bad.  I RMAed the MB and all was OK.  Some electronics have a problem when cold, so leaving it powered on often cures that problem.  My 1800X and my current 1950X sleep really well, so that may work.  I am testing a fix (stop Windows Update) for a wake problem when W10 decided to do updates when Sleeping.  I still want to know your memory model and please post your UEFI and AGESA versions - latest CPU-Z will tell you.  Here is my system specifications:

                  ASRock Fatal1ty X399 Pro Gaming, Threadripper 1950X, 2xSamsung SSD 960 EVO RAID0, 4xSSD

                  960 EVO on ASRock Ultra Quad, 1TB & 500 GB WD Black, G.SKILL [Flare X (for AMD)] F4-

                  3200C14Q-32GFX, Windows 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler,

                  Radeon RX580, BIOS 2.0, AGESA ThreadRipperPI-SP3r2-1.0.0.4

                  Enjoy, John.

                    • Re: Ryzen 2700x build problems
                      virgil87

                      hi John, thanks again for your time and help with this. I'll probably try what you suggested, when I get a bit of time, I didn't think of testing it like that.

                      Memory model is: Corsair CMK16GX4M2B3000C15 Vengeance LPX 16 GB (2 x 8 GB) DDR4 3000 MHz C15 XMP 2.0

                      2 of those kits.

                       

                      Here is a screenshot of Cpu-z - hopefully this is what you were looking for?

                       

                      cpuz.JPG

                       

                      Thanks!

                      Virgil

                        • Re: Ryzen 2700x build problems
                          misterj

                          virgil87, please tell me the sockets for each kit you are using, eg, kit #1 is in A1 and A2 ; kit 2 is in B1 and B2.  The ASUS memory QVL is very confusing to me but I read it as saying 4 DIMM is not supported.  Have you tried running just one 16 GB kit?  If not try that before my long tests.  Enjoy, John.

                  • Re: Ryzen 2700x build problems
                    shahivivek

                    Hi Virgil,

                    I think the problem is with gskill ram. Let me describe you my situation.

                     

                    I am also facing the same issue of ryzen 2700x freezing randomly while pc is idle or working. I bought the machine in August 4th week with specifications;

                     

                    Ryzen 2700x with stock cooler

                    X370 mb msi

                    3000mhz gskill

                    250gb Samsung Evo

                    Gtx 1060

                    Barracuda 2tb

                    600w psu

                     

                    After reading several threads i landed on gskill website where they say ram with serial number ending with X supports Ryzen series.

                     

                    Mine does not end with X so i believe its the ram which is creating the random freezing issue.

                     

                    Let me know if you find ram with the X factor which solves the issue.

                     

                    Vivek

                      • Re: Ryzen 2700x build problems
                        virgil87

                        hi Vivek, thanks for your reply - but my RAM is Corsair?

                        • Re: Ryzen 2700x build problems
                          misterj

                          shahivivek, if you would like some help, please list the model of your RAM and a more complete description of your problem(s).  In general Ryzen runs best with G.Skill memory, I use it and have no problems.  Mine is F4-3200C14Q-32GFX (with X).  It contains Samsung B-die chips which Ryzen seems to like the best.  You can use a free DL from Thaiphoon Burner that will tell you everything about your memory.  I do not have enough information, but at first blush, I would say your power supply is too low power.  I used a 750 Watt supply on my 1800X and I recommend the same for your setup.  I would suggest you hold on to your memory until you address your PS.  Enjoy, John.