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HP Envy x360 m6-ar004dx - Drivers & Software - System Configuration + Freesync?

Question asked by demonspellblade on Aug 21, 2018



Thank you for viewing and possibly helping with the issues I'm having.  I've included a little dump of Radeon info and dxdiag to possibly help.


I had to replace the HDD for this system, so I lost the original Factory Recovery partition.  I installed a fresh instance of Windows 10 Home, then I installed the Original HP drivers, Starting with the System/Graphics drivers, then installed the updated Chipset drivers (18.10.c.0601 it was listed with this APU before the current site change), then installed the Adrenalin Edition 18.8.1 drivers.  I've done this three times now..  The first time I had the "customization" for this system set-up properly including being able to download the Windows Store apps for; AMD Graphics Profile, and AMD Display Optimizations, and I having the battery and GPU/Power Optimizations installed and setup, and also including having Freesync working (which I wouldn't have even known about until Windows/Radeon setting alerted me that it was available and ready to setup, which is how I KNOW it was working), and also HDCP and HDR.  Even with the customization setup, the system still had performance issues (I'm now attributing the older AHCI amdsata.sys, amdxata.sys being stuck in the system32.. after manually updating system performs much better), so I did that Clean Installation several times with these drivers.


The main issue is that after several "Clean Installations" I seem to have lost the customization for battery/power/APU/GPU/Freesync, and can't install the Windows Store AMD apps anymore.  Can one help me get these drivers and customization working properly again?  I'm far from new to IT, hardware, AMD, and driver installation, but I haven't had to deal with AMD drivers for a very long time, and now I'm finding myself in the same confusing boat again.



From Radeon Settings:

Radeon Software Version - 18.8.1

Radeon Software Edition - Adrenalin

Graphics Chipset - AMD Radeon R7 Graphics

Memory Size - 1024 MB

Memory Type - DDR4

Core Clock - 758 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 8 GB


Radeon Settings Version - 2018.0802.1822.33079

Driver Packaging Version -

Provider - Advanced Micro Devices, Inc.

2D Driver Version -

Direct3D® Version -

OpenGL® Version - 24.20.11000.13537

OpenCL™ Version - 24.20.13001.1010

AMD Mantle Version -

AMD Mantle API Version - 102400

AMD Audio Driver Version -

Vulkan™ Driver Version - 2.0.45

Vulkan™ API Version - 1.1.77

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon R7 Graphics

Device ID - 9874

Vendor ID - 1002

SubSystem ID - 81AA

SubSystem Vendor ID - 103C

Revision ID - C8

Bus Type - PCI

Current Bus Settings - PCI

BIOS Version -

BIOS Part Number - 113-C75100-030

BIOS Date - 2015/11/02 22:12

Memory Size - 1024 MB

Memory Type - DDR4

Memory Clock - 933 MHz

Core Clock - 758 MHz

Total Memory Bandwidth - 14 GByte/s

Memory Bit Rate - 1.87 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000


Display: Monitor\LGD04F6 (DDC Display, EDP)

Horizontal Timing Total - 2080

Horizontal Timing Display - 1920

Horizontal Timing Front Porch - 48

Horizontal Timing Sync Width - 32

Vertical Timing Total - 1111

Vertical Timing Display - 1080

Vertical Timing Front Porch - 3

Vertical Timing Sync Width - 5

Horizontal Timing Polarity - Negative

Vertical Timing Polarity - Negative

Interlaced/Progressive - Progressive

G.Pixel Clock (KHz) - 138700

G.Refresh Rate (Hz) - 60.0204

Current HDCP Status - Disabled

Current Link Settings - Not Available