0 Replies Latest reply on Aug 22, 2018 8:50 AM by demonspellblade

    HP Envy x360 m6-ar004dx - Drivers & Software - System Configuration + Freesync?




      Thank you for viewing and possibly helping with the issues I'm having.  I've included a little dump of Radeon info and dxdiag to possibly help.


      I had to replace the HDD for this system, so I lost the original Factory Recovery partition.  I installed a fresh instance of Windows 10 Home, then I installed the Original HP drivers, Starting with the System/Graphics drivers, then installed the updated Chipset drivers (18.10.c.0601 it was listed with this APU before the current site change), then installed the Adrenalin Edition 18.8.1 drivers.  I've done this three times now..  The first time I had the "customization" for this system set-up properly including being able to download the Windows Store apps for; AMD Graphics Profile, and AMD Display Optimizations, and I having the battery and GPU/Power Optimizations installed and setup, and also including having Freesync working (which I wouldn't have even known about until Windows/Radeon setting alerted me that it was available and ready to setup, which is how I KNOW it was working), and also HDCP and HDR.  Even with the customization setup, the system still had performance issues (I'm now attributing the older AHCI amdsata.sys, amdxata.sys being stuck in the system32.. after manually updating system performs much better), so I did that Clean Installation several times with these drivers.


      The main issue is that after several "Clean Installations" I seem to have lost the customization for battery/power/APU/GPU/Freesync, and can't install the Windows Store AMD apps anymore.  Can one help me get these drivers and customization working properly again?  I'm far from new to IT, hardware, AMD, and driver installation, but I haven't had to deal with AMD drivers for a very long time, and now I'm finding myself in the same confusing boat again.



      From Radeon Settings:

      Radeon Software Version - 18.8.1

      Radeon Software Edition - Adrenalin

      Graphics Chipset - AMD Radeon R7 Graphics

      Memory Size - 1024 MB

      Memory Type - DDR4

      Core Clock - 758 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 8 GB

      CPU Type - AMD FX-9800P RADEON R7, 12 COMPUTE CORES 4C+8G

      Radeon Settings Version - 2018.0802.1822.33079

      Driver Packaging Version -

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version -

      Direct3D® Version -

      OpenGL® Version - 24.20.11000.13537

      OpenCL™ Version - 24.20.13001.1010

      AMD Mantle Version -

      AMD Mantle API Version - 102400

      AMD Audio Driver Version -

      Vulkan™ Driver Version - 2.0.45

      Vulkan™ API Version - 1.1.77

      Graphics Card Manufacturer - Powered by AMD

      Graphics Chipset - AMD Radeon R7 Graphics

      Device ID - 9874

      Vendor ID - 1002

      SubSystem ID - 81AA

      SubSystem Vendor ID - 103C

      Revision ID - C8

      Bus Type - PCI

      Current Bus Settings - PCI

      BIOS Version -

      BIOS Part Number - 113-C75100-030

      BIOS Date - 2015/11/02 22:12

      Memory Size - 1024 MB

      Memory Type - DDR4

      Memory Clock - 933 MHz

      Core Clock - 758 MHz

      Total Memory Bandwidth - 14 GByte/s

      Memory Bit Rate - 1.87 Gbps

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000


      Display: Monitor\LGD04F6 (DDC Display, EDP)

      Horizontal Timing Total - 2080

      Horizontal Timing Display - 1920

      Horizontal Timing Front Porch - 48

      Horizontal Timing Sync Width - 32

      Vertical Timing Total - 1111

      Vertical Timing Display - 1080

      Vertical Timing Front Porch - 3

      Vertical Timing Sync Width - 5

      Horizontal Timing Polarity - Negative

      Vertical Timing Polarity - Negative

      Interlaced/Progressive - Progressive

      G.Pixel Clock (KHz) - 138700

      G.Refresh Rate (Hz) - 60.0204

      Current HDCP Status - Disabled

      Current Link Settings - Not Available