2 Replies Latest reply on Aug 20, 2018 9:37 AM by healths

    AMD Audio CoProsessor: STATUS_DEVICE_POWER_FAILURE.

    healths

      Hello everyone.
      Bought a new Lenovo Ryzen7 laptop (Model is Ideapad 720S-13 ARR).
      It has Windows 10 Home SL pre-installed. Once I've started to update my drivers from Lenovo website, i've noted that one of the devices was marked as failing in the Device manager.
      https://i.imgur.com/GBmRbM4.png

      (Sorry for Russian system GUI - it's SL)

       

      From what I see, Windows updated have automatically downloaded AMD panel with driver information:

      Radeon Settings Version - 2018.0209.1637.29893

      Driver Packaging Version - 17.40.3601.1001-180209a1-324341C-Lenovo

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version - 8.1.1.1624

      Direct3D® Version - 9.14.10.01304

      OpenGL® Version - 6.14.10.13497

      OpenCL™ Version - 23.20.822.256

      AMD Mantle Version - Not Available

      AMD Mantle API Version - Not Available

      AMD Audio Driver Version - 10.0.0.0

      Vulkan™ Driver Version - 1.7.0

      Vulkan™ API Version - 1.0.54

       


      I've tried to resolve the issue with Lenovo support, so here are what steps we did so far:
      1. Re-installed the latest driver from Lenovo website

      https://pcsupport.lenovo.com/ru/en/products/LAPTOPS-AND-NETBOOKS/700-SERIES/720S-13ARR/downloads/DS500485

      https://pcsupport.lenovo.com/ru/en/products/LAPTOPS-AND-NETBOOKS/700-SERIES/720S-13ARR/downloads/DS502046


      2. Used AMD clean-up tool to reinstall the drivers.

      AMD Clean Uninstall Utility

       

       

      3. Disabled ULPS in Windows registry

      https://i.imgur.com/CLcwH5a.png

       


      Currently Lenovo support recommends to reset laptop with their recovery tool.

       

      Is there any way to keep troubleshooting this issue?