AnsweredAssumed Answered


Question asked by healths on Aug 17, 2018
Latest reply on Aug 20, 2018 by healths

Hello everyone.
Bought a new Lenovo Ryzen7 laptop (Model is Ideapad 720S-13 ARR).
It has Windows 10 Home SL pre-installed. Once I've started to update my drivers from Lenovo website, i've noted that one of the devices was marked as failing in the Device manager.

(Sorry for Russian system GUI - it's SL)


From what I see, Windows updated have automatically downloaded AMD panel with driver information:

Radeon Settings Version - 2018.0209.1637.29893

Driver Packaging Version - 17.40.3601.1001-180209a1-324341C-Lenovo

Provider - Advanced Micro Devices, Inc.

2D Driver Version -

Direct3D® Version -

OpenGL® Version -

OpenCL™ Version - 23.20.822.256

AMD Mantle Version - Not Available

AMD Mantle API Version - Not Available

AMD Audio Driver Version -

Vulkan™ Driver Version - 1.7.0

Vulkan™ API Version - 1.0.54


I've tried to resolve the issue with Lenovo support, so here are what steps we did so far:
1. Re-installed the latest driver from Lenovo website

2. Used AMD clean-up tool to reinstall the drivers.

AMD Clean Uninstall Utility



3. Disabled ULPS in Windows registry


Currently Lenovo support recommends to reset laptop with their recovery tool.


Is there any way to keep troubleshooting this issue?