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AMD Audio CoProsessor: STATUS_DEVICE_POWER_FAILURE.

Question asked by healths on Aug 17, 2018
Latest reply on Aug 20, 2018 by healths

Hello everyone.
Bought a new Lenovo Ryzen7 laptop (Model is Ideapad 720S-13 ARR).
It has Windows 10 Home SL pre-installed. Once I've started to update my drivers from Lenovo website, i've noted that one of the devices was marked as failing in the Device manager.
https://i.imgur.com/GBmRbM4.png

(Sorry for Russian system GUI - it's SL)

 

From what I see, Windows updated have automatically downloaded AMD panel with driver information:

Radeon Settings Version - 2018.0209.1637.29893

Driver Packaging Version - 17.40.3601.1001-180209a1-324341C-Lenovo

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1624

Direct3D® Version - 9.14.10.01304

OpenGL® Version - 6.14.10.13497

OpenCL™ Version - 23.20.822.256

AMD Mantle Version - Not Available

AMD Mantle API Version - Not Available

AMD Audio Driver Version - 10.0.0.0

Vulkan™ Driver Version - 1.7.0

Vulkan™ API Version - 1.0.54

 


I've tried to resolve the issue with Lenovo support, so here are what steps we did so far:
1. Re-installed the latest driver from Lenovo website

https://pcsupport.lenovo.com/ru/en/products/LAPTOPS-AND-NETBOOKS/700-SERIES/720S-13ARR/downloads/DS500485

https://pcsupport.lenovo.com/ru/en/products/LAPTOPS-AND-NETBOOKS/700-SERIES/720S-13ARR/downloads/DS502046


2. Used AMD clean-up tool to reinstall the drivers.

AMD Clean Uninstall Utility

 

 

3. Disabled ULPS in Windows registry

https://i.imgur.com/CLcwH5a.png

 


Currently Lenovo support recommends to reset laptop with their recovery tool.

 

Is there any way to keep troubleshooting this issue?

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