AnsweredAssumed Answered

Connect Gallery does not play videos within the client and there is no trim option

Question asked by mklp on Aug 17, 2018
Latest reply on Aug 9, 2019 by dotroll



Issue Description:

I am able to record videos using ReLive and I can see the saved video files within the designated folder, and also within the connect gallery in the Radeon client. However when trying to watch the video from within the Radeon client, it does not play/open in the client, instead it launches within windows media player when selecting open from the connect gallary? There is also no option to "trim" the video, it's simply missing compared to the many videos online posted by AMD which show it listed alongside share, open, open folder, delete? I'd like to be able to trim the videos using the Radeon client but am unable to do so - can you help?



  • CPU Intel Core i5 3570K @ 3.40GHz Ivy Bridge 22nm Technology
  • RAM 8.00GB Dual-Channel DDR3 @ 807MHz (9-9-9-24)
  • Motherboard Gigabyte Technology Co. Ltd. Z77X-D3H
  • GPU 8176MB ATI Radeon RX Vega 64 (Gigabyte)
  • Monitor MSi Optix MAG27CQ y (2560x1440@144Hz)
  • Storage 119GB M4-CT128M4SSD2 ATA Device (SATA (SSD))
  • Storage 931GB Seagate ST1000DM003-9YN162 ATA Device (SATA



  • Windows 7 Home Premium Edition 64 Service Pack 1
  • Radeon Software Adrenalin Edition 18.8.1


Many Thanks,