0 Replies Latest reply on Aug 13, 2018 12:10 AM by jdcc98

    I have a problem with AMD Radeon R9 M390X while playing Fortnite: I'm getting a BSOD named "VIDEO_TDR_FAILURE" caused by "atikmpag.sys". Can I get help?

    jdcc98

      Hi everyone!

      I'm having this problem since I started to play fortnite in my laptop. It is an Alienware 15 R2 and the integrated graphic card is an R9 M390X/M395X.

       

      After 10-15 mins of game (Fortnite), it crashes and then I got the BSOD "VIDEO_TRD_FAILURE" and it says that the error it's being caused by "atikmpag.sys" file.

      I searched for a long a solution and I've tried all of them I found but nothing worked!

      I updated all graphics and chipset drivers (amd card and intel integrated), I replaced atikmpag.sys file, I expanded that file, etc... and I'm still getting the bsod!

      I also play other games (Usually League of Legends, Overwatch, Cs:Go..) and they work perfectly!

       

      If someone know how to fix it I'll be really greatfull! I don't want to have other problems cause of this or cause any damage to my card!