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I have a problem with AMD Radeon R9 M390X while playing Fortnite: I'm getting a BSOD named "VIDEO_TDR_FAILURE" caused by "atikmpag.sys". Can I get help?

Question asked by jdcc98 on Aug 12, 2018

Hi everyone!

I'm having this problem since I started to play fortnite in my laptop. It is an Alienware 15 R2 and the integrated graphic card is an R9 M390X/M395X.

 

After 10-15 mins of game (Fortnite), it crashes and then I got the BSOD "VIDEO_TRD_FAILURE" and it says that the error it's being caused by "atikmpag.sys" file.

I searched for a long a solution and I've tried all of them I found but nothing worked!

I updated all graphics and chipset drivers (amd card and intel integrated), I replaced atikmpag.sys file, I expanded that file, etc... and I'm still getting the bsod!

I also play other games (Usually League of Legends, Overwatch, Cs:Go..) and they work perfectly!

 

If someone know how to fix it I'll be really greatfull! I don't want to have other problems cause of this or cause any damage to my card!

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