AnsweredAssumed Answered

AMD freeze my Laptop even if i clean everything and instal it again.

Question asked by eclair1997 on Aug 13, 2018
Latest reply on Aug 21, 2020 by soham_4261



i can't instal any drivers AMD into my laptop. it keeps frezzing during the instalation and i have to reboot my computer.


i have an Inspiron 17R 5737 with a AMD radeon R9 M270X/M370X (i found it with the device hunter, because i had no information of it on my device list.)


for now my AMD is called like a basic graphic card of Microsoft. if i try to instal a driver my pc will crash again.


i tried everything :

- i fixed my OS Windows 10 ( and visual C++) and did all the updates.

- i cleaned every driver part with DDU (display drivers Uninstaller) in Safe mode
- i tried to instal the driver in Safe mode, it worked but when i restart my computer, i get a black screen for ever.



i don't know what to do now. my pc work perfectly when i disable my graphic card AMD. but when i activate it, after a few minute i get a crash again.

hope you have the solution for this.


thanks for your replies!