AnsweredAssumed Answered

Driver issue? Or is my GFX card failing?

Question asked by pannik on Aug 10, 2018
Latest reply on Aug 13, 2018 by benman2785

So my GPU is a Radeon R7 260. It IS a factory OC card, which I used MSI Afterburner to under-clock it a bit. After about 5 months one of my RAM cards went bad. Removed the bad card and all was fine. Until about 4 moths ago I started getting BSODs pointing to my AMD drivers (windows 7). This would only happen about once every couple weeks. Then one day, constant BSODs on startup, still pointing to my AMD drivers. I decided to upgrade to Windows 10 after 3 hours of trying to get my PC started, thinking maybe it was a bootleg copy of Windows 7 causing driver issues. *NOTE my motherboard doesn't have on-board gfx.*


Was able to successfully install Windows 10, everything started up fine, and Windows installed "Microsoft Basic Display Adapter." Thinking all was fine I downloaded my favorite PC games at the time (PUBG and Fortnite),they installed fine but attempting to run Fortnite I got an error "DX11 feature level 10.0 is required to run the engine", knowing this meant I needed to update my video drivers, then proceeded them to t he AMD Adrenaline (18.x) Drivers, and then I received a Windows 10 BSOD "THREAD STUCK IN DEVICE DRIVER" about 70% of the way through the driver install, the part where the monitor flashes to a black screen then back to your desktop. PC then restarted and went through its self repair because of the blue screen. It restored it to right before I updated the video driver. Did some google searching to find out what the problem was and still pointed to my video driver (obviously).


Thinking my PC was just a brick I used it only for viewing news and Facebook. Until one day i became bored and tried to watch a stream in 1080p, which I was able to, to my surprise. A buddy of mine about a month later who plays an older game, and offered me to come play, told him about the situation with my PC, he goes on a rant on how old the game was, blah blah blah. I decided to give it a try, and truth be told it works (about 22-38 FPS lowest settings 1360x768 resolution). Thinking all was fixed I tried Fortnite again and received the DX11 error again, tried updating video driver again, and the same BSOD "THREAD STUCK IN DEVICE DRIVER". Windows 10 restored itself to right before updating the video driver again. Used DDU to clean drivers (in safe mode) then windows reinstalled the basic display adapter.


I have tried almost everything I can think of to resolve this issue, re-seating card, using another PCI slot, making sure PSU was properly working. Any help would be greatly appreciated, this has been an on-going issue now and I would like to know if it is software or hardware issue before buying or replacing the card.


DXDIAG log link:

HWiNFO log link: