AnsweredAssumed Answered

AMD Radeon HD8800M ceased working

Question asked by smudgy67 on Aug 9, 2018
Latest reply on Aug 21, 2018 by kingfish

Hey there,


Recently I updated to the latest drivers (win10-64bit-radeon-software-adrenalin-edition-18.8.1-aug3.exe) selected for my laptop via the AMD site.

In between UE4 development work, I decided to play a game of Unreal Tournament, 2 minutes in and the game hung. Firstly I thought it was a network issue and restarted another game, this time it really froze and all input was lost, wouldn't go back to the desktop, couldn't access task manager, nothing, nada, zero.


On system restart, pre-login, a black screen appeared. Normal mode couldn't be accessed.

Restarted in safe mode, thought I had a virus, contacted AVG and asked how to run boot-time scan from safe mode. This apparently can only be performed in normal mode.


In safe mode, I disabled the AMD R9 M265 (if memory serves me well, should have taken a picture) in the device manager. This allowed me to restart the machine in normal mode.

I reinstalled the drivers, restarted, however, the black screen of death came back.


Back in safe mode, I downloaded the 'amdcleanuputility.exe' and ran it, restarted machine in normal mode, reinstalled the latest adrenilin driver and it hung the machine during install process.


Currently, within device manager, I have no additional  AMD R9 M265 (if memory serves me well) under display adaptors, just a video controller with a "!" beside it.


Device Manager.PNG


My machine spec:

Toshiba Satellite S70-B running latest WIN10 64bit OS


Could someone please help out? Thank you in hope.


Kind regards,