AnsweredAssumed Answered

Ryzen 5 2400G random reboot when idle

Question asked by seiryu on Aug 8, 2018
Latest reply on Jan 28, 2019 by seiryu

Hello all.

 

Recently I upgraded some of my hardware and my current build is:

AMD RYZEN 5 2400G YD2400C5FBBOX

ASROCK AB350M PRO4 90-MXB520-A0UAYZ

8GB DDR4 3200MHz, UDIMM, Kingston HyperX Fury

SSD 256GB A-Data Ultimate SU800

Western Digital blue 1TB

Silverstone SST-ST40F-ES

and I'm running a freshly installed Win 10 all updates are up to date.

 

I've started experiencing random restarts when the PC is idle and I'm not using it. The same problem does not occur when I'm using it.

Event log record:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Followed by:

Connectivity state in standby: Disconnected, Reason: NIC compliance

 

Security and maintenance log:

Description

AMD Software Stopped working

Faulting Application Path: C:\AMD\Win10-64Bit-Radeon-Software-Adrenalin-Edition-18.8.1-Aug3\Bin64\RadeonInstaller.exe

 

Problem signature

Problem Event Name: APPCRASH

Application Name: RadeonInstaller.exe

Application Version: 9.0.0.8

Application Timestamp: 5b638238

Fault Module Name: OLEAUT32.dll

Fault Module Version: 10.0.17134.48

Fault Module Timestamp: ebd737a3

Exception Code: c0000005

Exception Offset: 000000000000a548

OS Version: 10.0.17134.2.0.0.256.121

Locale ID: 1033

Additional Information 1: f213

Additional Information 2: f21312f73705349bc852a5563ec3e295

Additional Information 3: 2d0b

Additional Information 4: 2d0bed6b8559866002a0fcbc6e9cf255

 

Extra information about the problem

Bucket ID: b283ca113397adf24a8555255d351fb3 (1911027235854557107)

 

Power settings are set to high performance, I've set the Hard disk > Turn off hard disk after to Never

The computer was recently cleaned and the pastes were changed. I've tried re-installing the drivers multiple times, it doesn't change anything.

 

Please let me know if you have any idea how to fix this, as it is driving me crazy. Also if more information is needed.

Thank you in advance.

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