5 Replies Latest reply on Aug 19, 2018 8:02 PM by kingfish

    Drivers Update Issue

    kolturra

      Hi,

       

      I am facing lot of issue while updating drivers, can some please help me.

       

      Thanks

      K Raghavender Rao

        • Re: Drivers Update Issue
          kolturra

          Do we have any customer care number, so that i can speak to them and get drivers get updated by taking their help.

            • Re: Drivers Update Issue
              kingfish

              They would ask you the same thing > INFORMATION REQUIRED WHEN POSTING A QUESTION

              What graphics card?

              What OS?

              What processor or APU?

              Laptop or desktop? If laptop, exact model number.

              What monitor and how connected?

              What driver version?

              Things you have already tried?

              etc.

                • Re: Drivers Update Issue
                  kolturra

                  Hi All,

                   

                  Radeon Software Version - 18.5.1

                  Radeon Software Edition - Adrenalin

                  Windows Version - Windows 10 (64 bit)

                  System Memory - 8 GB

                  CPU Type - Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz

                   

                  Radeon Settings Version - 2018.0516.1451.24901

                  Driver Packaging Version - 18.10.16-180516a-328911C-RadeonSoftwareAdrenalin

                  Provider - Advanced Micro Devices, Inc.

                  2D Driver Version - 8.1.1.1634

                  Direct3D® Version - 9.14.10.01334

                  OpenGL® Version - 6.14.10.13521

                  OpenCL™ Version - 24.20.11016.4

                  AMD Mantle Version - Not Available

                  AMD Mantle API Version - Not Available

                  AMD Audio Driver Version - Not Available

                  Vulkan™ Driver Version - 2.0.20

                  Vulkan™ API Version - 1.1.70

                   

                  Graphics Card Manufacturer - Powered by AMD

                  Graphics Chipset - AMD Radeon R7 M440

                  Device ID - 6900

                  Vendor ID - 1002

                  SubSystem ID - 0767

                  SubSystem Vendor ID - 1028

                  Revision ID - C3

                  Bus Type - PCI Express 3.0

                  Current Bus Settings - PCI Express 3.0 x4

                  BIOS Version - 015.049.000.013

                  BIOS Part Number - BR46872.003

                  BIOS Date - 2016/06/13 23:59

                  Memory Size - 2048 MB

                  Memory Type - GDDR5

                  Memory Clock - 1000 MHz

                  Core Clock - 920 MHz

                  Total Memory Bandwidth - 32 GByte/s

                  Memory Bit Rate - 4.00 Gbps

                  2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0002

                   

                  Is this informaiton good enough to solve my problem?