1 Reply Latest reply on Sep 18, 2018 12:11 PM by captainmhun

    Random black screen - R9 380 - Windows 10

    captainmhun

      Hi,

       

      I hope I'm in the right place to ask this. So I have the following configuration:

      OS: Windows 10 64-bit

      CPU: Intel Core i7 8700

      RAM: 16,0GB 1603MHz (17-18-18-36)

      Motherboard: ASUS TUF Z370-PLUS GAMING (LGA1151)

      VGA: 4096MB ATI AMD Radeon R9 380 Series (Gigabyte)

       

      I have a weird black screen issue which randomly appears. First, the windows stop responding, after that, I see some artifacts around the mouse (which still moves), then the mouse also stops and the screen goes black after a few seconds. After the reset, it happens a few times and nothing again for days.
      Things I've tried:
      - replaced the PSU, I'm using a 700W Chieftech now
      - replaced the display driver with an older 17 series from last year (WHQL)
      - disabled a few things in BIOS
      - disabled Chrome's option to use the hardware acceleration if possible
      - updated every driver, even BIOS

       

      In the event log, I see only a kernel 41 message, which I think caused by the reset, not the issue itself.

       

      It happens randomly, during gaming, even after I just boot up the system and do nothing for minutes. Everything worked for almost two months.

       

      At this point, I can think about three things: The OS itself, the VGA or the motherboard. Does anyone have experience with a similar issue?