AnsweredAssumed Answered

Display freezing when using dual monitors

Question asked by bucky4300 on Aug 6, 2018
Latest reply on Aug 12, 2018 by benman2785

Hi there,


I have found an issue with the RX480 graphics card, recently I have not been able to use dual monitors as the display freezes briefly before continuing. This is a very annoying glitch, as it means both screens freeze and my mouse will jump, or in games it will freeze before jumping along.


I have tried reinstalling the AMD Software, I have done a clean install of the drivers, removed the files from my device and re added them. I have re-seated my graphics card and RAM. Unfortunately I don't know where to go from here.


Both displays function perfectly on their own, but when the displays are used in either Duplicate or Extend modes that is when I run into the issue.


Any help would be much appreciated.


I am running a 16:9 HP monitor, a 4:3 Dell monitor and I was able to run these perfectly for months. I have an i5 Skylake, RX480 and 8GB of RAM. I have disabled onboard graphics.