3 Replies Latest reply on Aug 7, 2018 7:00 PM by scully

    Windows stopped this device because it reported problems. (Code 43)


      Hello, 2 days ago the controller of my laptod was updated. Since that day I have not been able to start any video game because the video driver is not being recognized by windows.

      I'll leave a series of images with your explanation and I'm careful that someone can help me.


      Characteristics of my laptod


      Device manager




      Properties: The PCI device \ VEN_1002 & DEV_6900 & SUBSYS_81FE103C & REV_83 \ 4 & be242f6 & 0 & 0019 requires more installation.

      Radeon Configuration: Currently the Radeon configuration is not available. Try again after connecting the AMD graphics card


      I have tried many solutions that I have seen on the web but none of them work for me.

      PLEASE help me how I can do, I can not play any video game for this error.