AnsweredAssumed Answered

Windows stopped this device because it reported problems. (Code 43)

Question asked by juanluisco24 on Aug 5, 2018
Latest reply on Aug 7, 2018 by scully

Hello, 2 days ago the controller of my laptod was updated. Since that day I have not been able to start any video game because the video driver is not being recognized by windows.

I'll leave a series of images with your explanation and I'm careful that someone can help me.


Characteristics of my laptod


Device manager




Properties: The PCI device \ VEN_1002 & DEV_6900 & SUBSYS_81FE103C & REV_83 \ 4 & be242f6 & 0 & 0019 requires more installation.

Radeon Configuration: Currently the Radeon configuration is not available. Try again after connecting the AMD graphics card


I have tried many solutions that I have seen on the web but none of them work for me.

PLEASE help me how I can do, I can not play any video game for this error.